Field Service Engineer

Greg Dalton

Field Service Technician/Applications Engineer

Forest, VA 24551 **************@*****.*** 434-***-****

Field Service Technician/Engineer Professional who is well-versed in the safety procedures required in a laboratory setting. Adept at determining the materials needed for a successful analysis generating useful reports and working with management to get required results. Expertise in all aspects of quality standards and processes. Specialize in service and process management including policies, procedures and protocols needed to operate effectively and efficiently. Strong communicator and problem solver with proven ability to build teams, earn respect, and make tough decisions that impact bottom-line results. Key competencies include:

Productivity Improvement • Training and Development

Team Building • Customer Service

Process Improvements • Troubleshooting

Authorized to work in the US for any employer

Work Experience

Laser Operator

Mail America / Innovairre

June 2018 to Present

Sets up the machine for each job by adjusting to work order requirements

Runs machine at optimal speed, established by job instructions and meets production standards

Performs adjustments on machine to ensure optimal productivity

Load paper, measure length and width of form and adjust the print to specifications

Performs regular quality checks on all components and finished packages to ensure quality standards are met

Observe run during and after for print shift which may cause line-up problems and make adjustments

Re-calibrates and cleans the equipment as required

Communicates job status and production concerns/issues during shift transition to ensure optimal productivity for following shift

Ensures end product meets quality standards identified in job instructions

Notifies Supervisor of component quality issues

Works with Supervisor and Quality Control to resolve quality concerns

Performs regular quality checks during production of a job

Communicates maintenance concerns/issues to supervisors and maintenance staff

Ensures safety practices are followed

Wears appropriate personal protective gear, if necessary

Uses company provided tools and resources to ensure optimal ergonomics

Ensures stock staging area is kept organized

Ensures equipment area is kept clean and components are in staging area

Sweeps floor, as necessary

Cleans equipment as required

Completes appropriate production and time reports, as assigned

Field Service Technician/Engineer

Kelly Services / Novel Industrial Solutions

October 2017 to March 2018

Responsible technician who has a reputation for generating reliable results.

Responsible for data analysis, process improvement, customer care, change management, strategic prioritization, time management, solutions development, troubleshooting, quality assurance and continuous improvement.

Part of a team that handled all of the critical operations of various polymer trials and applications.

Develop test methods specific to the use of products in their applications including design specification, building and maintaining equipment.

Assist product development initial phase and customer testing of new products.

Plan, execute and present test results and data interpreting it to support/dispute product technical performance claims.

Involved in all project stages: applications, project management and execution, including factory testing

Assisted in doing projects with extremely tight deadlines.

Part of a team responsible for keeping the all aspects of our daily responsibilities safe.

Willingness to travel to various job sites throughout the United States.

Quality Assurance Technical Specialist

BWX Technologies - Lynchburg, VA

August 2014 to March 2017

Generated, reviewed, and completed data for certification reports.

Successfully trended production data, ensured code compliance, and certified component traceability.

Researched, documented, and entered data for component traceability to ensure completion and accuracy of data for customer

Generated traceability reports for customer to use in order to confidently certify (purchase) completed core from company for use.

Updated and modified operating procedures to ensure latest revisions were being followed and worked to and ensured accuracy of procedures in alignment with customer expectations • Automated systems and processes and reviewed defect reports and customer submittals.

Reviewed supplier components when / if questions from customer appeared regarding certification completion, operating procedure accuracy and various other questions involving defects and solutions to defects.

Researched and tracked each location a supplier component was used in final product upon customer request.

Core Assembly Technician

BWX Technologies

2011 to 2014

Assembled higher tier components and prepared shipping containers for components and ensured cleanliness of components.

Utilized overhead crane while loading components into specific containers for shipment to shipyard for further assembly and installation.

Safely loaded components on rail cars and flatbeds for shipment with zero incidents

Pack Assembly Associate

BWX Technologies

2010 to 2011

Volunteered to move with Fryer #2 from I.D. Department to Pack Assembly area.

Trained personnel on the operation of I.D. Machining Fryer 2.

Operated Fryer 2 - placed I.D. on components and machined components.

I.D. Operator

BWX Technologies

2005 to 2010

Utilized hydraulic jack stands and jack stand fixtures to ensure product was straight and hand flattened.

Operated hole-to-hole fixtures to ensure product met requirements.

Used computer system to find, locate, and place components in various locations for traceability. • Utilized computer system to clock on contracts, document time, and access drawings and operating procedures.

Safely operated XRG X-Ray Gauge to scan components.

Operated Bridgeport TC1 Machining Center to conduct various radius and notch machining operations on components.

Operated I.D. Machining Fryers #1 & #2 to adequately place component I.D.s and end grind various components.

Line 6 Assembly Operator

The Timken Company - Altavista, VA

2004 to 2005

Designed and machined parts to improve assembly line production. Assembled product, utilizing various machines within assembly department. • Conducted routine maintenance on various machines.

Changed over line 6 assembly to transition from one production part to another.

Inspected each completed assembly visually and packaged each assembly in shipping pallet.

Weighed and wrapped each pallet for shipment as well as utilized fork truck to load pallets of finished product onto trucks for shipment.

Telemarketer

In-Service America - Lynchburg, VA

2004 to 2004

Lynchburg, VA 2004 - 2004

Nationally recognized industry leader in inbound, outbound, fulfillment, Internet solutions and faith based film marketing company.

Telemarketer

Outbound call operator and product sales representative

Placed telemarketing calls to potential clients for various companies and organizations.

Utilized software to document and input client information

Successfully transferred client information to desired product provider

Patient Coordinator

Radiology Consultants - Lynchburg, VA

2000 to 2003

Lynchburg, VA 2000 - 2003

Advanced radiological facility that conducts X-Rays, Fluoroscopy, Bone Density Testing, Ultrasound, CAT Scanning, MRI studies and PET scanning.

Patient Coordinator

Set up and configured MRI table for patient studies. Assisted patient on and off MRI table when needed.

• Completed patient screening paperwork and ensured accurate patient data entered computer system.

Shipping & Receiving Associate

Abbott Laboratories - Altavista, VA

2000 to 2000

Altavista, VA 2000 - 2000

Worldwide healthcare company that manufacture a broad range of branded generic pharmaceuticals, medical devices, diagnostics and nutrition products

Shipping & Receiving Associate

Assisted with completing and packaging orders for shipment.

• Safely utilized fork truck to transport pallets of completed product to storage bins and to load completed product on trucks for shipment. Training and Development

Education

Bachelor of Science in Information Technology

University of Phoenix

Links

https://www.linkedin.com/in/greg-dalton-89a99148

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