Customer Care Medical Assistant
Resume:
Gail L. Shackelford
*** ********* ***** *********, ** 46142
****************@*****.***
Objective:
I would like to gain employment as a Certified Clinical Medical Assistant using the skills that I have learned and acquired in my CCMA training program. I have verbal and communication skills as well as many years in customer care.
Education:
Vincennes University Certified Clinical Medical Assistant training program Certificate completed 6/20/2018
ITT Technical Institute
1 Year Business Management Completed 2012
Regency Beauty Academy
Cosmetology License Completed 2003
Experience
10/12/15 - current warehouse associate
Amazon 800 Perry Rd. Plainfield, IN 46168
Outbound Pick Associate, customer care, problem solve, drive forklift, cherry picker, tugger, and clamp truck, cross trained in inventory control quality assurance, works council, various projects on improving efficiency and organization, time management, communication
06/2015- 10/2015 courier driver
Need It Now 710 s. Girls School Rd. Indianapolis, IN 46231
One and two hour deliveries for Amazon prime customers, customer care, time management, verbal and written communication
09/2013 – 03/2014 Assistant Manager
IHOP Restaurant US 31 S Indianapolis, IN 46237
Overnight operations of restaurant and staff, order receive, customer care, staff management, communication and verbal skills, nightly paperwork, POS, seating, backup cook and server.
07/2013 – 09/2013 Driver and Helper
Sarah Care Adult Daycare Center 2805 E 96th St Indianapolis, IN 46240
Transportation driver in wheelchair lift bus, help with meals, feeding, and toilet duties for special needs adults and elderly. Communication skills, customer care, time management
11/2006 – 09/2010 Salon Manager
Snip-Its Haircuts for Kids Maple Grove, MN
Daily operations, staff scheduling, inventory control, product orders, point of sale, customer care, goal setting, weekly one on one meetings with staff and owners, monthly staff meetings, staff training
Other Relevant Work Experience
08/2005 – 03/2007 Office Assistant
Chiropractic & Acupuncture Minneapolis, MN
Checked in patients and verified insurance, patient scheduling, roomed patients for doctor, removed acupuncture needles from patients, answered phones, processed billing and statements, customer care, weekly cleaning duties
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