Manager Management

VIKRAM SINGH SARASWAT

Jaipur, Rajasthan ****** – India.

Email: *********@*******.***; ******.********@*****.***

Contact numbers: +919*********; +919*********; +919*********; Skype@vikramsaraswat; Twitter@vikramsaraswat4

To contribute in organizational development as a mentor in the domain of Telecom network operations support and services, Project Management, network rollout and swap deployment, by leveraging strong exposure and expertise on Telecom product for Core, RAN, Transport, IP, Billing platform for GSM, UMTS, LTE and Wi-Fi technologies.

A highly accomplished professional with 22 years of rich experience in Operational Excellence, Project Management, Delivery Management and People Management. Excellence in spearheading telecom network operations with key focus on top line and bottom line profitability as well as optimal utilization of resources with diverse industries. Adept in handling the complete project operations entailing planning, resource utilization, maintenance and manpower managememtn. A keen planner, strateginst and implementer with demonstrated abilities in setting up as well as ensuring smooth functioning of overall operations and enhancing operational efficiency by making use of leading edge technologies including business reviews. Skilled in determining company’s global mission and strategic direcition, ability to formulate and implement tactical initiatives to achieve corporate strategic goals.

Domain specialization in Telecom Radio Paging GSM UMTS LTE networks and Wi-Fi hotspots, RAN and Core Practices, VAS, Billing, VoIP, SIP, IP Core, MPLS, Backhaul and Access Transport Network including PDH, SDH, Air Fiber, 2G Core and Access, 3G RAN HSPA+, 4G LTE, Wi-Fi 802.11.

Comprehensive experience in devising significant solutions, managing day to day operations and projects for making effective utilization of man, machine, method and materials. Possess a clear understanding to industry, technology trends with distinction of instituting quality control techniques to achieve service excellence at the lowest overall costs. Acquired international exposure working in Afghanistan and Nigeria. Well versed in providing system integrations, Network Operations Centre, VAS, Billing Solutions, RAN, IP & Core. Experience in Optics/IP/Wireless/Wire-line/Wi-Fi Hotspots, Business Processes & Governance and Budget management {CAPEX, OPEX, ROI}.

Accomplished Functional Expert, specializing RAN, IP Core CS-PS, Transport, MPLS Service Routers, proficient in requirements definition, gap analysis, interfaces, operations and maintenance, proactive in driving the cross functional teams motivating them through DMAIC {Define, Measure, Analyse, Improve and Control} process. High integrity & energetic with distinguished abilities in managing and leading teams for running successful business operations and experiences of developing service standards and operating procedures with latest knowledge and modern skills for achieving business excellence in coordination with stakeholders and Customers.

Self Employed – Jaipur India

July 2016 till date

-Franchisee for SmartSchoolTM product distribution.

-Pursuing passion for transforming own piece of agriculture land from conventional to organic farming.

TSI Inc. Afghan Wireless Communication Company - Kabul Afghanistan

Operations Director

Feb 2012 – July 2016

-Managed Afghanistan Operations team with formulation, implementation & management of Operations strategies.

-Network swap: RAN and PS/CS Core – NSN to Huawei, Billing platform – NSN to RedKnee.

-Deployment 2G/3G/4G network elements; GSM / HSPA+ / LTE.

-Deployment of collocated access/service controller nodes Super Wi-Fi 802.11 Altai make, interfacing billing network using Aleppo AAA platform.

-Data aggregation Access and backhaul over Huawei nodes NE40 and CX600 and routes Cisco 12K/76xx/72xx.

-Ensure network health & expansions, Monitoring & Enhance productivity.

-Improve Service Quality, through resource trainings, and network audits.

-Vendor evaluation & process improvements.

-Telecom regulatory engagement through regular governance.

-Execution of strategic initiatives, Optimization & operations effectiveness.

-Review technical specification, product and vendor selection, preparing roadmap since conceptualization till execution.

-Strategy and Action plan to improve the employee satisfaction and engagements.

-Service Delivery: Ensuring the Delivery KPIs as per contractual SLA and KPIs.

-Operations excellence through aligned tools, people and processes.

Regional Operations Manager

May 2003 – April 2005 and Aug 2006 – Mar 2008

-Leading regional operations activities managing 40 members including Expatriates and Local Engineers for BSS, MSC, Microwave, VSAT and Utility.

-O&M, Preventive and Corrective maintenance AirNet BSS, Siemens BSS, TECORE MSC, Siemens MSC/ MGW, WorldCom MCI Satellite backbone, M/W SDH PDH NERA, Siemens, DMC, Voice compressor DTX-600, Veraz, VOIP Neura.

-Network availability, outages and utility, leased transport media.

-BSC upgrade BR6.0 to BR7 to BR8.

-Project & Network Swap, BSS - AirNet to Siemens; Core network - TECORE to Siemens NSS.

-IOT multivendor BSS elements interfaced Siemens NSS. Expediting network roll out using COW.

-Installation, commissioning and testing of TECORE MSC, Siemens HC BSC, HC TRAU, BTS BS240/240XL/241/288. H/W and S/W upgrades for BSS elements. Migration for BSC BR6 to BR7 to BR8.

-AM, FM, CM activities using Sun Solaris OMCR, Siemens Radio Commander. Network performance analysis using ODBC tool and SPOT.

-Imparting technical training for local engineers to enhance skillsets.

Ericsson India Limited

Operations Head (MS/MC for Airtel, UPW)

March 2010 – Feb 2012

-Regional Interface from Managed Services Delivery to Airtel account for UPW.

-Build, managed, expended and sustained 2G and 3G network.

-People management, 200+ direct and 600 vendor resources.

-Managed Services (O&M) performance, SLA and KPIs with a network size of 4 MSS, 21 MSC / MGW, 61 BSC’s, 5 RNC’s, 8000 BTS and 1800 NodeB.

-Maintain high level of customer relationship; ensure customer satisfaction towards Operations delivery.

-Services delivery through the line organisations (OSD, GSDC, RNOC, BO etc.)

-Develop/improve O&M processes, Process Auditing & ensure Compliances.

-Drive Improvement projects/ activities on capacity enhancement.

-Monitor and control Budget efficiency of O&M.

-KPI reviews with regions, set long-term improvement plans and follow-up.

-Regular customer meetings and national performance review.

-Set and deliver strategy for improving operational effectiveness, and follow-up.

-Initiate structural improvement and efficiency programs, and follow-up.

-Provide feedback, service evaluations on delivery performance back to the line organization.

Rapid rollout 3G network, integrated 1800 collocate sites in within 6 months.

Recognized and awarded prestigious ACE award for service excellence, 3 quarters.

Ranked Number One for 2 quarters in BNE ranking Pan India, a customer evaluation program.

Managed operational expenses within 80% limit of allocated budget.

Nokia Siemens Networks

Access Manager (MS for EMTS Nigeria)

July 2009 – March 2010

-Build, Managed, Sustained BSS/transmission network across the country.

-Managed Services delivery to EMTS for BSS network.

-FM, PM, CM, OSS support on Active/Passive Operations through outsourced model.

-Vendor management, Customer interface.

-Accountable on KPI, SLA with customer satisfaction.

Manager BSS (MS for Idea, Bihar)

July 2008 – December 2008

-Leading a team of around 100 on-role / outsourced members including Cluster team leads, FLM, Sr. Engineers, Electrical Supervisors & Technicians responsible for circle O&M activities.

-Responsible for Network availability, KPI’s radio transmission, outages, utility, leased and owned transport media.

-Responsible for O&M and Preventive maintenance of cell sites.

-Responsible for improvement of Network Quality, AT for integrated sites.

-Involved in BSC CD implementation. CD3.0 to CD4.0 to CD5.0 flexi 1.16.

-Quality audit of the sites for Nokia flexi BTS, BSC3i, TCSM, Nokia FlexiHoper, Metro HUB, Ceragon SDH, ECI MUX & other assets.

-Troubleshooting the problems and organize technical review meetings with the Customer and O&M vendors.

Siemens Public Communication Networks Private Limited

Project Manager – GSM®

July 2005 - July 2006

-Network rollout GSM-R radio solutions, a pilot project for owned GSM network by Indian Railways.

-Green field project end to end solutions for Site survey, network planning, network deployment and integration for MSC, BSC, BTS, IN, CAB radios.

-Periodic forecasting man and material (Local, Foreign and OEM), assessing costing against budget.

-BOQ/BOM, detailed material requirement, price negotiation for local and OEM procurements.

-Vendor management, customer expectations, project profitability.

-Review project performance, challenges, risk assessment and mitigation with various stack holders.

-FAT for Foreign, local and OEM items.

-Material testing (soil, steel, cement, grit stone) and TQM of civil work, shelters, tower foundation and GB tower erection.

-Customer AT for Tower, Shelter, DG, Battery banks, Solar system, GSM repeaters and MS.

Escotel Mobile Comm. UPW, INDIA

Manager - Engineering

July 1997 – April 2003

-Alarm Management, Fault Management, Configuration Management activities NOC on OMCR HP9000 platform.

-Performance analysis using PM tool METRICA.

-O&M activities for Core network, Lucent MSC 5ESS. Routine maintenance, periodic CDR/System backup, subscriber provisioning, trunk provisioning, digit analysis, link set traffic analysis, traffic routing.

-O&M activities Lucent Remote Switching Module, Lucent BSS BSC-2000, RBS6/12, Flexent, BCF-2000, TRAU, and transport media M/W NERA, DMC, ECI MUX.

-Actively involved with retrofit and BSC, BCF upgrade.

-O&M activities for power generation and distribution system and MSC, BSC, RSM and cell sites.

-I&C and Integration for BSC-2000, BCF-2000, TCE-2000, RBS6/12, Flexent.

-Integration for Network Swap Core and BSS, Lucent to Siemens.

-Performing the test and analysis of Return loss, VSWR, Cable insertion losses of feeder cables.

-In-house repair / cannibalization on end of life electronics products Lucent make.

-Designed and integrated automations on installed base of manual AMF panels.

-Vendor supervision, network roll out for civil, tower, electrical. Interface for DOT/ Electricity Board.

Recognized by management and Awarded Best Zone award for 3 Quarters.

Easycall Paging Services

Engineer - O&M

Sep 1995 – July 1997

Built and sustained Paging services, interface with DoT, Man Management 15 CSE’s, Operations and Maintenance for UNIX based MHS, Northern Telecom ACD500, and Glenayre PCT.

Indian Air Force

Technical SNCO’s

Mar 1983 – November 1994

Installation Commissioning, Supervision, Operations and Maintenance Voice Switching- Legacy T/43, EPABX, ILT 96+16 (ITI), Message Switching- DMSS (ECIL), Microwave Communication 2W/8W LOS, 1KW/10KW Tropo-scatter links, HF/VHF/UHF Ground based, Airborne communication equipment’s.

BSS Installation, Commissioning and local Maintenance -WL9008, by Lucent in 1998

MSC Hardware Engineering -ES5238, by Lucent in 2000

GSM RF Cellular Engineering -WL9012, by Lucent in 2000

Workshop on Time and Quality Management by Escotel Mobile Communication in 2000

Project Management Concepts – EP59, by IBM in 2005.

I&C, O&M training on Siemens BSS by SPCNL in 2005.

SSS traffic Measurement and Analysis with SPOTS in 2007.

Leadership Core Curriculum, by Ericsson in 2010.

LTE/SAE Overview – ESB 4002 R1B, by Ericsson in 2011.

3G Network QoS and Performance Analysis, April 2014.

Built, Manage, Sustain and Expend GSM, HSPA+, LTE and Super Wi-Fi 802.11 networks.

Managed I&C and Operations of Lucent, Siemens, AirNet and Nokia BSS, Lucent RSM, and TECORE MSC.

Project management for GSM® Greenfield project with Siemens BSS NSS and IN system.

O&M BSS, NSS and M/W system - Ericsson, NSN, Huawei, Lucent, Siemens, AirNet, TECORE, NERA, SIEA, DMC and Nokia.

Admin, Configuration and Performance management (OMCR HP9000, ODBC, Radio Commander, NetAct, METRICA and

SPOTS).

Networks swap activities Core and BSS, Lucent and AirNet with Siemens, NSN with Huawei.

Capacity expansions Core, Radio and Transmission.

Green field site built, clean rooms, tower foundation and tower erection.

Passive network, Power generation and Distribution system 5KVA to 1500KVA DGs, 400 KVA UPS, Solar Systems, ATS, SMPS and rectifiers systems.

SLA, Network KPI, analysis and probe statistics at various interfaces.

BE Electronics and Telecommunication Institution of Engineers India (AMIE), year 1992.

Diploma Electronics and Telecommunication CTI Bangalore Indian Air Force, year 1985.

Date of Birth : 13th March 1966

Father’s Name : Late Shri Jagdish Prasad Sharma

Passport No : Z2740854

Marital Status : Married

Residence : 149, Parshwanath Colony, Budh Path, Ajmer Road, Jaipur -302019, Rajasthan India.

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