Manager Sales
Resume:
Sayed Khalil
PERSONAL INFO
Nationality: Egyptian
: Al Seef, Kingdom of Bahrain
: ac6h52@r.postjobfree.com
Date of birth: 11th June 1980
Marital Status: Married
SKILLS
Experienced in Middle East market
Leading and Managing Change
Self-motivated
Communication
Relations and Staff Development
Customer Focused
Revenue Management
IHG Systems and Tools
Revenue Generation
Budget Preparation and Presentations
Hotel Segmentation mix
COMPUTER KNOWLEDGE
Microsoft (Excel )
Microsoft (Word )
Outlook
PowerPoint,
Internet Explorer
Opera System
LANGUAGES
Arabic
English
Italian
OTHER CERTIFICATES
Employee Of The Month – May 2003
Holiday Inn Resort – Sharm EL Sheikh
Front Office Management - Aug 2009
Ministry Of Tourism
EXECUTIVE PROFILE
Certified and experienced Revenue Manager with comprehensive knowledge of pricing, analysis on competitors marketing style, revenue management principles of the hospitality industry.
14 progressive years of experience in Hotel, Reservations, sales and Revenue Management, inclusive of forecasting and monitoring of rates and inventory control My Experience distributed in different countries with Gulf experience in Saudi Arabia and Kingdom Of Bahrain as well Egypt.
I have worked with a big hotel chain as InterContinental, Accor, Jaz Collection and recently in Hani Hotels
ACHIEVEMENT
• Coordinated with Director Of Sales and Implemented new room sales strategy from March 2018, which drove an increase in RGI through new market segments
• Contributed to the success of the hotel by participating in weekly meetings, and increasing sales by 20% in Q1 of 2018
• Setup and created OTA contracts for opening Dana Homes Resort on 2017
• Keep the high score (8.6) on ( booking.com ) for our guest satisfaction and loyal in Dana Homes Resort
• Continue control on OTA channels by updated room rates and inventories for Hani GRP hotels without “Channel Manager”
• Increase Corporate segment with an average of 8% to 15% in Dana Homes resort
• Communicate with front office staff and location managers on a day to day operations to maximize revenue
• Increased long stay guests in Hani Suite & Spa with 22% on 2018 vs 2017
• Initiated and reviewed rate strategies for each month, monitored success and report of the progress during weekly revenue meetings
• Analyze and implement transient pricing and strategy for 3 properties with different categories of Rooms/suites/Villas
• Maintained 95% forecasting accuracy for operational cost containment, as well as weekly 90-days forecasts
• Detailed rate parity and inventory on all 3rd party extranets: Agoda; Expedia; Booking.com,
• Created and controlled special promotions on 3rd party extranets. EXPERIENCE
May-2017 till
Currently
Hani Hotels
Hani Royal
Hani Suite & SPA
Dana Homes
www.haniroyalhotel.com
www.danahomesbh.com
AlSeef
Kingdom of Bahrain
Cluster Revenue & Reservations Manager
Continuously monitor the competitors on a daily basis and make sure to change the rates accordingly on all OTA
Generate the weekly forecast for rooms and revenue of both the transient and Group Market
Oversee revenue management and distribution strategy of the hotel and manage the day to day yield operations
Daily pick-up analysis, strategy adjustments and reporting
Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc
Analyzing booking patterns and market trends
Monitoring competitor performance
Effective yield management
Initiating promotions to generate business at key times
Forecasting revenue performance
Recommending new promotions for OTA’s and Travel
Agencies, as per the seasonality and business requirements and making sure to update it on all channels accordingly after the approval from Hotel Manager.
Check previous night’s statistics ( No Show, early departure, selling availability, all arrival, cancellation of the previous night and rate change )
2
EDUCATION
Sep 1997 till Aug-2001
Bachelor Of Hotel Management
Graduation Grade: Very Good
Suez Canal University
Faculty of Tourism & Hotels
Ismailia, Egypt
Sep 1999 till Sep- 2000
Italian Language Certificate
Salesian Institute-Don Bosco
Multipurpose Vocational
Training Courses
Sahel-Rod El Frag
Cairo, Egypt
Aug 1999
English Language
The American University in Cairo
Summer Studies
113 Sharia Kasr El Aini
Cairo, Egypt
Dec- 2011 till
April 2017
Jaz Mirabel Resort
(1001 RMS)
Jaz Mirabel Beach
Jaz Mirabel Park
Jaz Mirabel Club
www.jazhotels.com
Sharm EL Sheikh
Egypt
Cluster Reservations Manager
Handling 3 hotels ( Jaz Mirabel Beach, Jaz Mirabel Park, Jaz Mirabel Club ) with a total number of rooms 1001 RMS I was fully involved in budgeting, business plan, forecasting room occupancies
Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits/ guar.
Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no- show, etc
Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third parties.
Update No-shows and cancellations on all OTA's without fail to avoid and unwanted commissions
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times
Daily pick-up analysis, strategy adjustments and reporting
Assists and prepare in groups pre-arrival process and also preparing group rooming lists.
Create and manage rates and packages configured on the Hotel software
sure that all reservation modifications are updated on the property management system immediately and accurately in case of any changes
Check forecasting reports based on statistics codes ( Market, Source, Rate Code etc.)reservations which are wrongly tagged should be amended
Ensure deposit payment is taken in advance for all pay at hotel reservations eg: Direct reservation, OTA's
(Booking.com, Orbitz, Expedia etc.)
Maximizes customer satisfaction and hotel revenue by promoting hotel restaurant and other services and facilities to the guest
Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action
jan-2011 till
Oct-2011
AA
Accommodation &
Activities
AA Amwaj Resort
AA Grand Oasis Resort
www.amwajhotels.com
http://grandoasisresort.com-
sharmelsheikh.com/
Sharm EL Sheikh
Egypt
Cluster Assistant Sales Manager
Re- introduced brand identity in the hotel and rolled out throughout the hotel and on all social media
Increase Corporate segment with an average of 20 % to 25% in all hotel, new business development increased by 16%.
Met sales goals continuously for the Q1 of the year 2011.
increase the revenue by upselling, ensuring effective coordination between Front office, Housekeeping, Sales and Food & Beverage for group arrivals
Adjusting strategy based on competitive market and market segment knowledge
conducting the monthly sales meeting and briefed the Hotels general managers about last month achievements and future plans
maximizing the occupancy and the average daily rate of the hotels, while upholding excellent guest service and accommodations to all guests
evaluating the sales team performance and assigning target on monthly basis, monitoring sales activities & performance to ensure revenue goals meet and exceed established plan and Ensure that objectives are SMART and that the team are meeting the requirements
3
BUSINESS CARD OF
REFERENCES
1- Mr. Said El Farsi
2- Mr. Hisham Said
Nov-2008 till
Nov-2010
http://www.sultangardens.com
Sharm EL Sheikh
Egypt
Assistant Reservations Manager (Acting Res.
Manager)
Sultan Gardens Resort
Create and manage rates and packages configured on the Hotel software
Files all reservations in a systematic order for easy referral
Records requests for special accommodation an suites
Uses and ensures up-selling technique are followed by reservation agents
Monitor all arriving guests through guest arrival list ensuring that the rates, meal plans, vouchers required and
requirements are followed-up
Checking daily the reservations made by the reservation agents of the previous day and to make sure to reduce the errors to avoid any situation of rebates.
May-2007 till
May-2008
www.intercontinental.com
Al Ahsa
Saudi Arabia
Reservations Supervisor
Al Ahsa InterContinental
Staff Training. Ensuring that staff members have detailed knowledge of the property. ...
Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times. ..
Verify if each reservation requests are processed as per the hotel standards and without delay
Handling correspondence • Allocate daily task to Reservations staff • Responsible for staff training • Review arrival report daily • Responsible for implementing of policies and procedures
Feb-2006 till
April-2007
www.accorhotels.com
Sharm EL Sheikh
Egypt
Reservations Supervisor
Novotel Hotel & Resort Accor Hotels
Monitor hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guests and employees
Maintain the record of all bookings and maintain accuracy in same and ensure
Maintaining in-house reservations systems and standards
Reviewing reservations entered daily (rate codes, etc.) April-2002 till
january-2006
Sharm EL Sheikh
Egypt
Reservation Agent
Holiday Inn Resort InterContinental Hotels
Make Reservations: assist customers with planning and booking reservations
helping guests find the right accommodations to fit their needs, suggesting different packages or amenities that the facility
Handling correspondence • Allocate daily task to Reservations & Take credit card information over the phone References
Mr. Said El Farsi (Group Director of Sales & Marketing)
Hani Royal Hotel Hani Suites & Spa Dana Homes resort - Kingdom Of Bahrain
: ac6h52@r.postjobfree.com
Mr. Hisham Said (Resort General Manager)
Jaz Mirabel Resort - Egypt
: ac6h52@r.postjobfree.com
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