Courtney Ousley
Columbus,OHIO ********.***.******@*****.*** 614-***-****
Executive Summary
Skilled professional with over five years of experience between the medical and pharmaceutical industries. Proven track record of effective communication across varying backgrounds. Strong educational and training experience with a focus on customer service. Demonstrated ability to develop and maintain successful relationships with key stakeholders leading to excellent returns for organizations.
Skills
•Education and Training
•Leadership Across Diverse Groups
•Analytical Thinking
•Effective Collaboration
•Written and Oral Communication
•Complex Problem Solving
•Attention to Detail
•Presentation planning & execution
•Proficient in Microsoft Office, Power Point & Excel
Experience
Analyst 6/2016- 6/2018
Cardinal Health – Dublin, Ohio
Pharmaceutical pricing analyst specializing in research and contract adherence; responsible for responding to pricing inquires of various size and scope; performs large and small audits to ensure compliance with first time pricing accuracy.
•Lean Six Sigma White and Yellow Belt Certified; participated in multiple LSS Workshops leading to department wide process improvement and standardization
•Continuously exceed monthly standards related to productivity and quality metrics, recognized as the top performer on the team for multiple months
•Developed Agendas and led team meetings
•Delivered/Taught continuous training to team members and updated Standard Operating Procedures (SOPs)
•Worked cross functionally with multiple departments to resolve customer issues related to contract adherence
Implementation Consultant 6/2014-6/2016
Surgical Information Systems-Remote Employee- Atlanta, GA
Preoperative Electronic Hospital Software consultant; developed customized hospital software solutions to fit the site-specific needs. Responsible for implementation, training and ongoing support as well as data analytics.
•Served as the sole onsite point of contact/subject matter expert through the project
•Developed and led interactive training for various end users, including doctors, nurses, billing coordinators and others
•Strict adherence to project timelines to achieve successful on time implementations
•Successfully managed and implemented over 30 go-lives at various hospitals nationwide
Policy Holder Administrator 11/2012- 6/2014
The Columbus Financial Group - Guardian Life Insurance- Columbus, OH
Served as the Office Administrator as well as licensed life insurance representative; focuses included development and dissemination of marketing materials, client customer service regarding policy changes, and office management.
•Provided Executive level administrative support to the company’s CEO and President
•Successfully obtained Home and Life Insurance Licensure/ certification, while still providing administrative support to a 20-person office
•Increased industry knowledge by attending professional conferences and implementing the ideas into the office space
Youth Gymnastics Instructor 6/2010-6/2018
Wendy’s Gymnastics – Columbus, OH
Youth Gymnastics Instructor/Coach for children ranging in ages from 1-14 years old; Responsible for planning and coordination of progressive gymnastic skills classes for children of all ability and experience levels.
•Served as primary instructor for classes of all ability levels, including tailored instruction for students with special needs
•Developed and taught classes of based on expansion of previous skills with a focus towards motor development, strength and balance
Education
Bachelor of Science in Nutrition and Community Health 6/2012
The Ohio State University - Columbus Ohio Minor in Public Health