Customer Service Microsoft Office

Steven J. Kapp

***** ********* ** *******, ** *3412 Cell 419-***-**** *******@*****.***

SUMMARY

** ***** ** ********** ** a manufacturing environment performing Management, Information Technology, Quality Assurance, Production, Shipping & Receiving, Customer Service, Safety and Final Inspection

17+ years as a business owner of a large-scale farming operation performing Heavy Equipment Operation, Accounting, Logistics, Purchasing, Customer Sales, Business Process, Maintenance, and Continuous Improvement responsibilities.

Professional work ethic, detail oriented, business acumen, quality driven and a passion for technology

Loyal, reliable and hardworking employee as evidenced through 18 years of service at Material Sciences Corporation

TECHNICAL SKILLS

Microsoft Windows 2003 Pro/Server/XP installation and configuration

Upgrading to Microsoft Windows 2012 Pro/Server/10 installation and configuration

Active Directory administration and design, DNS, DHCP, Routing, Remote Access, TCP/IP and troubleshooting network connectivity, VPN design and Implementation

Server Administration, Network Protocols, Network Security, Fault Tolerance and Disaster Recovery, IPSEC, SSL, 802.11 Wireless, WSUS

Network Infrastructure, Directory Services, LAN/WAN

Cisco OS knowledge, Cisco routers, switches, hubs, firewall, RAM, hard drives

Proficient in Windows environment: Microsoft Office (Word, Excel, Access, Power Point)

AS400, Mapics, Windows Mobile, VoIP experience

Familiar with ISO 9001, ISO 14001 and TS 16949 Compliance

Six Sigma, Lean Manufacturing, SOX, FIFO, SAP,TMS, WMS

Precision Agriculture, Heavy Equipment operation and maintenance, Mig/Stick Welding, Pipe Fitter

EMPLOYMENT HISTORY

Pioneer Industrial Systems

12/2017 – Present: Shop Foreman

Duties include assisting plant manager. Filling in as needed in Shipping and Receiving. Training new hires. Interpret mechanical assembly drawings. High end assembly of automotive glass manufacturing equipment. Welding and light industrial fabrication. Running overhead cranes. Piping assembly, Communicating with others and maintaining a safe work environment. Working with customers to ensure meeting the highest level of accuracy. Proficient with Microsoft Office products.

Materials Sciences Corporation – Walbridge Coatings

1993 - 2011: Production & Quality Assurance Utility

Manage and perform all 30 various job duties that include running and controlling all functions of a state of the art electro-galvanizing paint line, while maintaining preset production and quality standards. These jobs included:

Customer Service: Worked with customers to meet their needs while utilizing Lean Manufacturing principles to encourage a waste free environment.

Process Control Center Operator: Utilized Broadcast System to run production line based on specific customer requirements. This was done through programming inputs while maintaining ISO standards.

Quality Inspection: Maintained strict quality guidelines through continuous visual and manual inspection of material while following plant broadcast system.

Met Lab Technician: Performed blister tests on metal samples to ensure preset quality standards set by automotive customer requirements utilizing advanced metallurgy principles.

Online Lab Technical Specialist: Performed lab tests on process materials to ensure customer requirements were being met while following the plant broadcast system. These duties included blister bake tests, pull tests, paint and glue levels using instruments but not limited to Asoma and Weigh Strip Weigh.

Metals Reclamation Specialist: Operated Metals Reclamation equipment to meet environmental standards while reclaiming costly materials to be re-used in the production process.

Wastewater Control Operator: Operated equipment in a wastewater environment adhering to all environmental standards.

Slitter Operator: Ran multi-slit and edge trim line in compliance with customer requirements by utilizing caliper and micrometer testing to ensure strict gauge and width tolerances preset by customer requirements

Shipping Crew Chief: Worked closely with customer service on a daily basis to ensure material received and shipped out in a timely manner based on plant broadcast system requirements. Utilized Warehouse Management System and Transportation Management Systems technology on a daily basis.

Overhead Crane Operator: Operated a 27 ton overhead in-cab crane based on plant broadcast system requirements.

Paint Line Operator: Operated dual-sided roll painting operation based upon customer requirements.

Utilize current technical skills and available resources which include Windows XP, AS400 and Mapics computer programs to perform jobs at highest achievable levels

Manage up to 40 employees and performed role as backup supervisor on a weekly basis overseeing production, quality, shipping and maintenance departments

Experience working in both union and non-union environments.

Steven J. Kapp Farms Inc.

2000 – Present: Owner / Operator

Responsible for daily operations of a 1000 acre grain farm located in Wood and Ottawa Counties. Ability to think on my feet and adapt to change when unforeseen problems such as breakdowns and other circumstances such as weather-related calamities occur.

Operate and maintain heavy equipment.

Marketing and Sales Director in charge of handling grain sales in excess of 1 Million dollars. Working closely with The Andersons Grain Division basing sales on the Chicago Board of Trade Commodities Market to ensure highest levels of our Strategic Marketing Plan are met.

Purchasing Director in charge of purchasing seed and chemical inputs. Working closely with Helena Chemical and Pioneer Seeds representatives to procure all inputs for the upcoming year. Also to plan for any upcoming purchases necessary to improve the functionality and performance of the entire corporation. This could be through real estate, machinery or special equipment purchases such as computer software and hardware.

Environmental Director in charge of maintaining an ecologically friendly operation by utilizing Federal Government sponsored programs such as CREP and CRP to reduce soil erosion and fertilizer runoff.

Maintenance Supervisor in charge of servicing and maintaining equipment through daily preventative maintenance and required service intervals. Also in charge of fixing electrical and mechanical failures whenever necessary.

Human Relations Director in charge of hiring and firing employees. Maintaining up to date health and life insurance coverage at a reasonable cost to the corporation.

Customer Service Representative in charge of maintaining a good relationship with our customers such as The Andersons and Luckey Farmers Inc., while making sure that a high quality product be delivered on time and in a cost effective manner.

ACCOMPLISHMENTS

Created positive and productive interdepartmental relationships in union environment

Collaborated with engineers to reduce loss by 10% and improve material quality and yield

Worked in team environment to achieve record-breaking quality ratings and production yields

Brought farming operation to the forefront of technical standards while reducing costs and waste by 30%

EDUCATION

Microsoft IT Academy

Certifications

MCP ( Microsoft Certified Professional ) – February 2007

MCSA ( Microsoft Certified Systems Administrator ) – February 2007

MCSA ( Microsoft Certified Systems Engineer ) – In Progress

REFERENCES

Suzie Wood: Piston Automotive --- 419-***-****

Bob Graham: Tri Cty Tire --- 419-***-****

Bob Seymour: Habitec Security ---419-***-****

Jeff Ramsey: Material Sciences Corporation --- 419-***-****

Brian Macvay: Material Sciences Corporation --- 419-***-****

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