Engagement Consultant

Damon L. Brown Jr.

**** ** ******** ** 816-***-****

Lee’s Summit, MO 64086 ***************@*****.***

EDUCATION/ PROFESSIONAL CERTIFICATES

Western Kentucky University (Bowling Green, KY)

Magna Cum Laude, May 2017, B.A. in Economics and Political Science

Leadership Certificate- Center for Leadership Excellence 2017

PROFESSIONAL CERTIFICATES/AFFILATIONS

Certified Revenue Cycle Representative- Healthcare Financial Management Association

Cerner Revenue Cycle Program- Millennium Solutions (August 2017-Present)

Cerner Consulting Soft Skills and Relationship Management Certification (July 2017)

Cerner Consulting Award: I Make Healthcare Better Award Recipient (April 2018)

Cerner Consulting Training Certification: Client Relationship building and maintaining (May 2018)

State Farm Sales Training Program (May 2015)

WORK EXPERIENCE

Cerner Corporation (Kansas City, MO)

Lead Engagement Consultant (May 2017-Present)

Developed consulting criteria to properly categories project risks resulting in expedited issue resolution process throughout client base

Refined preceptor checklist for onboarding associates to ensure faster associate development and retention

Created internal reference pages and lecture series on successful client engagement and onsite visits, with an emphasis on C Suite Executives

Developed and distributed template agendas for client facing meetings

Delivered quarterly presentation to consulting organization around corporate initiatives, industry trends and lessons learned from onsite client visits

Improved cash collection, client claim rate and employee productivity by six percent or greater for assigned client base

Trained, managed, and coached a team of seven Academy Consultants after nine months in consulting role

Kim Noble State Farm (Independence, MO)

Marketing and Sales Director (May 2015-August 2016)

Monitored KPIs to establish points of emphasis for the week, month, and/or quarter

Boosted State Farm financial service products including: opening new checking accounts, Savings

Accounts and Certificates of Deposits, vehicle and home loans by $150,000 in a single quarter

Developed training materials for branch on soft skills to help improve relations between clients and agency to increase retention

100% average sales performance goals in State Farm financial services and premium goals

Instituted productivity goals to determine ROI for each sales associate

Increased retention rate for auto renewals by 3% from 2015

Kansas City Parks and Recreation (Kansas City, MO)

Camp Counselor, Team Lead, Activities Director (May 2010-August 2014)

Instituted new activities program including education and life skills lessons which resulted in increased retention from May 2010-May 2011 by 7%

Increased enrollment rate from May 2010-August 2013 by 11% by participating in school drives and other community functions as a representative for the Parks and Rec division

Member of employment decision/annual review committee

Managed activities budget for camp site, reduced spending and increased number of activities by reducing transportation cost

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