Customer Service Sales Executive

IMAN AHMED ALI NAGEM

Email : *********@*******.***

MOBILE : 009****-*******

OBJECTIVE

Seeking a challenging job in a prestigious school where by I can support student learning outcomes, develop skills and improve professional schemes.

EXPERIENCE

2017-2018

KG1 class teacher and Leader of KG. at T.P school- Al Ain

2014-2017

KG1 Team leader in American School in Dubai

Leading role to organize the section and build a strong foundation team who managed to obtain a good result by KHDA.

Responsibilities:

Creating areas for child initiated learning (Out doors –Indoors) (

Support children with difficulties or behavior problems and work with the SEND department.

Support with keeping our KG area safe for children when joined and on daily bases

Support with training KG1students during school events

Plan for events

Make sure that children books updated reflecting their learning

Support KG1 teachers through class observations and during team meetings.

Leading a PD session for team members about TK .

Highlight good practice and ideas

Support team to set their own targets

Create our SOW as per team plan and update it

Create LTP including a part about the world to improve internationalism and consider local events (

Atlas planning

Lead a PD session about TK curriculum

Create weekly planning after discussions with my friends in KG1and encourage shared planning

Revise term reports

Support creating folders (planning –Assessment)

Create class screening form.

Create and use risk assessments for our trips

Find good places to visit during our trips to extend learning

Prepare trips paper work, booking and follow up

Support with the preparations for KHDA visits and make sure that we meet their expectations.

Keep parents updated and informed and working with us to support their children learning (preparing the homework plan)

Support my friends sorting any misunderstanding or parents’ concerns participating in parent/teacher /SEND meetings

2008-2014

FS Class teacher at GWPS-GEMS Wellington Primary School

Responsibilities:

Teaching, learning and assessment for a FS 1 class

Planning, provision mapping

Participating in workshops for parents and staff

Participating in parents evenings, parental engagement and open days

Active in the corporate life of the wider school

Communication with parents, reporting and student conferences

Students inclusion and IEP development

School –clubs and ECA

Assisting the Arabic department with planning

Developing classroom learning environment and shared areas

Supporting the team to obtain an outstanding KHDA inspection evaluation

2006-2008 Previous Employer:

The Westminster International School-Dubai

PRE (Parents Relation Executive )

Responsibilities:

Head of the front of house, customer service. Maintain open lines of communication e.g. Customers concerns /feedback, information to principal and reporting matters of a significance .

To enable and facilitate networking opportunities within the school community

Manage an effective school tour process.

Ensure 'front of house ' team receive professional development through the year to maintain a high level of professional performance.

To build effective relationships with staff.

To develop business relationships with key Corporate Stackholders e.g. Regular contact with company`s HR department.

2000–2006 Al Khaleej School Dubai as a receptionist.

Responsibilities:

Provide information and promote the school (curriculum, admission procedures, administration structure, programmes, events, timings,etc.)

Deal with telephone calls and enquiries courteously and direct them efficiently to appropriate school personnel.

Maintain a register for students arriving late, notify supervisors for action .

Arrange Parent/Visitor appointments with supervisors, teachers and other school officials.

Deal with problems to achieve excellence in customer service .

Attend any secretarial tasks assigned as and when required by the Principal

Assist in translation.

1991–2000 Ministry of Culture EGYPT

Censor:

Reading scripts and writing detailed reports, along with a professional opinion and critique as a censor.

Censoring movies .

1989–1992 ST. FATIMA SCHOOL EGYPT

English Teacher –ELL –Class teacher

Teaching English as a second language for elementary students

Children’s assessment and reporting. Communication with parents.

Assisting in all school functions .

EDUCATION

1980–1984 Ain Shams University EGYPT

Bachelor Commerce. Major (Accounting)

Montessori Teaching Diploma .(Montessori Institute of America) 1987

KHDA approval to teach Arabic for non speakers 2012-13

COURSES

Excellence In Customer Service. Progress Management Consultants

Creating Service Excellence GEMS Education

Language Through Stories and Songs Early Years Education Services FZ LLC

Matters of Childhood- Touching The Future Today GEMS Education

INTERESTS

swimming, computers, music, ELL and fishing.

OTHER INFORMATION & SKILLS

Egyptian Nationality.

Worked for 6 month as a sales executive for an advertising company in Dubai .

Computer skills / windows – Excel - power point – Internet .

Fluent oral and writing translation skills for both Arabic and English Languages .

Valid UAE D/ L

Car owner.

Ability to work under stress and cope with pressure.

Ability to learn new tasks quickly .

Ability to work independently and as an effective team member .

AWARDS & APPRECIATION CERTIFICATES

Certificate of appreciation from Dubai Education Zone 2004

Employee of the term 2005

Certificate of excellence in Customer service from `Progress Management consultant` 2002

Completing training of creating service excellence from `Mercuri International` 2003

Certificate of Excellence Customer Services acknowledged by parents 2004

References :

Mrs. Hannah Adams- Vice principal

*************@*******.**.**

Miss.Laura Foster –Head of FS section

*.******@********-***.****.***.**

Mrs.Hannah Churchill – Head of FS1

*.*************@*******.***

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