Help Desk Technical Support

Position Qualifications

My professional goal is to work for a successful organization that will benefit from my technical skills which includes innovative approaches to problem solving, strategy development, and fulfillment of business goals.

Technical Skills

Operating System: Windows Server 2012, Windows 7/10, Linux, iOS, Android. Scripting: PowerShell, Bash, Batch File, AutoIt. Virus and Spyware Removal, Backup Verification, Wi-Fi Configuration, Network Cabling, PC/Laptop Repair, MS Office Suite, SSH, Remote Desktop LogMeIn, ITSM: OTRS, FreshDesk. Asterisk, Clonezilla, Computer Repair, Customer Service, Cygwin, Desktop Virtualization: VirtualBox, VMware, ESXi, WorkStation. Vim, FileZilla, Help Desk, Notepad++, PuTTY, RAID, Web API, WinSCP, Office 365, PDQ Deploy, Active Directory

Professional Experience

Brundage Management Company - San Antonio, TX 05/2014 - Present

Help Desk Coordinator I

Responsible for day-to-day help desk operations including ticket prioritization, tracking, and timely

resolution, as well as technical support to 700+ employees for Windows. Helped automate tasks

using PowerShell and batch scripts.

Responsible for day-to-day help desk operations including ticket prioritization, tracking, and timely resolution, as well as technical support to 700+ employees for Windows. Helped automate tasks using PowerShell and batch scripts.

Troubleshoot end-user hardware, software, and networking problems in a Windows/Linux environment.

Troubleshoot, identify, research, and resolve technical problems.

Respond to telephone calls, email, and personnel requests for technical support.

Document, track, and monitor the status of a problem to ensure a timely resolution via ticketing system.

Verify with the end users that problems are resolved.

Escalate unresolved end-user issues to the appropriate tier.

Install and configure workstation software and printers.

Automate and streamline help desk tasks.

Assist HQ executives with computer and phone equipment.

Maintain supervisor laptops and mobile devices.

Maverick Creek Villas - San Antonio, TX 04/2009 - 04/2014

Resident Assistant Manager

Assisted residents via email, telephone, or in-person to accurately and quickly answer leasing related questions. Supported Windows computers, Wi-Fi routers, networks, printers, and A/V equipment.

Provided leasing information to prospective residents.

Supported computers available to residents.

Setup multiple types of office/AV equipment and software.

Able to verbally communicate in English and Spanish.

Education

Northwest Vista College, 2013

CompTIA Security+ (Expired)

Related Coursework: Fundamentals of Information Security

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