Kimberly Silcox

ac6gvi@r.postjobfree.com

Summary

Experienced receptionist with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences.

Skills

Excel in customer service

Computer literate

Office equipment (fax, copier, scanner, adding machine)

Multi-line phones

Shipping and receivine

Supply ordering

File/records maintenance

Experience

Customer Service Lead - Winn-Dixie (Middleburg, FL)

March 2008 - June 2018

Implemented company processes to effectively resolve customer service issues.

Maintained notes in the system of customer interactions for future reference.

Expertly and confidentially handled cash and credit card payments.

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.

Offered direction and gave constructive feedback to motivate team members.

Trained new employees on company customer service policies and service level standards.

Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Managed cash stock and inventory balances accurately.

Processed and issued money orders for customers.

Tracked down sources of special products and services to meet customers' special needs.

Prevented store losses using awareness, attention to detail and integrity.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Built and maintained effective relationships with peers and upper management.

Opened and closed the store, which included counting cash drawers and making bank deposits.

Tanning Salon Owner/Operator - Sun Tan Center (Garden City, Mi.)

August 2001 - December 2006

Oversaw daily salon operations and performed general salon tasks

Promoted services and products

Ordered beauty products and beauty equipment and maintained inventory

Hired and trained associates, as needed

Tracked and effectively managed client flow throughout the spa.

Organized salon paperwork and office files.

Introduced corporate policies, procedures and work rules to new spa employees.

Provided accurate product and merchandise information to customers.

Monitored and tracked salon product contracts and deliveries.

Executed all daily opening and closing procedures.

Checked members and guests in promptly for their appointments.

Verified end-of-day reports against credit and cash profits.

Education and Training

Technical Dgree CMA in Medical assisting

2009

Everest University, Orange Park, Fl.

GPA 3.8

Deans list

Honor Roll 2009

Completed coursework in Medical Terminology, Anatomy and Physiology, Phlebotomy, billing and coding.

Business Administration

Wayne County Community College, Taylor, Mi.

Dean's List Honoree 1st -3rd semesters 1994-1996

GPA 4.0

Completed coursework in [Business Law and Ethics], [Accounting 1 and 2] and [Computers 1 and 2].

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