Customer Service Employee Relations

Nimmy Joy

*** ******** ****, *** **** Park, NY **040

Cell: 516-***-**** Email: ********@*****.***

Objective: To obtain HR position with large organization, with potential for growth.

PROFESSIONAL EXPERIANCE

Silverline Networks LLC., Dubai, UAE

Human Resourse Manager December 2015 – January 2018

oRecuritment, Staffing, and Training

oHelped to build company into a full scale operation with 35 employees, created and implemented hiring policies, procedures, systems and technologies to support company’s long term growth and expansion

oAllocated daily work schedule to staff, checked daily activity and reports such as weekly report plan and monthly and annual territory analysis.

oSummarized financial reports

oConducted annual salary surveys and updating company’s salary budget

oConducted new employee orientations and employee relations counseling

oMaintained department records and reports

oExplained human resource policies, procedures laws and standards to new and existing employees

Customer Service November 2014 – December 2015

oServiced existing accounts. Obtained orders and extablished new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors

oKept management informed by submitting activity and results report, such as daily call report, weekly work plan and monthly and annual territory analyses

oMonitored competition by gathering current market place information on pricing, service, and delivery schedules

oRecommended changes in service and policy by evaluating results and competion

oResolved customer complaints by investigating problems, making recommendation to management, and maintain relationship with client by providing support, information and guidance

Hawk Creation, Chennai, India

Part Owner/ HR Assistant ( Part Time) 2012 – 2014

oManaged recruitment and staffing for a start up venture, and helped to build company from a empthy suite of offices into a full scale operation

oWelcomed new employees to the organization by conducting orientation

oAllocated daily work schedule

Web Marfia IT Services, Chennai, India

Customer Relationship Executive January 2014 – September 2014

oBuilt and maintained relationships with clients

oConducted business reviews to ensure clients are satisfied with our service

oAttended meetings with clients to build relationship with existing accounts

EDUCATION

SRM University Chennai, India May 2014

oMasters in Business Administration in Marketing and Human Resourse Administration

University of madras Chennai, India April 2012

oBachelor of Science in Visual Communication

ACHIEVEMENTS

2015- Best Customer Service award

2016 to 2018 – Best HR Efficiency award

LANGUAGE

Ability to read and write in English, Malayalam, and Tamil

REFERENCE

Reference available on request

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