CURRICULUM VITAE

Anelisa Nkenke

Surname : Nkenke

First Names : Anelisa

Known as : Lisa

Identity Number : 900**********

Contact Numbers : 078-***-**** / 078-***-****

Physical Address : 3 Aloes Flat,

Dyke Road

Algoa Park

Port Elizabeth

6001

Nationality : South African

Languages : Xhosa – Speak, Read & Write - Good

English – Speak, Read & Write - Good

Afrikaans – Speak, Read & Write - Good

Marital Status : Single

Health : Excellent

High School Attended : Bethelsdorp Senior Secondary School Standard Passed : Matric

Year : 2008

PERSONAL DETAILS

EDUCATIONAL QUALIFICATIONS

Subjects : English

Afrikaans

Physical Science

Accounting

Life Orientation

Life Science

Institution Attended : Varsity College – Port Elizabeth Qualification : Information Technology

Years : 2010 – 2011

Majors : Diploma

• Microsoft Office 2010:

Word: Excellent

Excel: Excellent

Power Point:

Average

• Internet: Excellent

• Setting up basic Desktop System

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Analytical Techniques

Computer Architecture

End User Computing A & B

Network Architecture A & B

Business Communication

Business Practice & Entrepreneurship

Network Operating

Windows 7 System

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Helpdesk

Server Network Operating System

Directory Services Infrastructure

Network Infrastructure Security

E-Mail Administration

Open Source Network Operating

System

Work Integrated Learning

TERTIARY EDUCATION

COMPUTER LITERACY

EMPLOYMENT HISTORY

Company: iSAT (Internet Services & Technologies)

Position : IT Support Technician

Period Employed: Aug 2013 – March 2014

Duties

• Assisting Customers (telephonically, email, walk-in & fax)

• Technical Queries

• Sales Queries

• Account Balances

• Filing- Paperwork/Blue Files

• Logs- call logs and support logs

• Ordering/Cancellation of SAIX connections (ie ADSL Original and VSAT)

• Testing of new equipment for ISAT services

• Customer Account Maintenance (Adding, Editing & Reclaiming) Setting up of Routers, making sure the client’s internet is up and running. Adding mailboxes to domains and troubleshooting those mailboxes when a client has issues with them. Troubleshooting internet connection related queries. Testing of new routers.

Personal Skills: Fixing Desktops related issues, eg: when a client has issues with the blue screen of death, windows doesn’t want to startup or when the internet connection keeps on dropping. When the client cant boot from the hard drive I will then troubleshoot the drive and see where the problem lies. I would then try a different hard drive and see if it will boot from there if it does then I will replace the hard drive. Replacing Desktops Screens when the connectors fail and in the result causing the screen not to light up when the client switches on the screen. I would then take the screen apart and see which connectors need to be replaced and I will then replace them depending on the volts.

Company: Metro Computer Services

Position: Sales Support Administrator

Period Employed: March 2014- September 2014 (contract ended) Duties

• Assisting Customers with quotations of IT equipment

• Technical Queries

• Sales Queries

• Preparing Quotations for clients on the system

• Filing- Paperwork

• Documentation

• Advising clients on which equipment to buy

• Liaise with suppliers, dealers for IT hardware and software products that clients require.

• Prepare quotations for government institutions once I've compared different pricing that I receive from suppliers.

• Receive orders from clients and transfer those to the finance/orders/delivery department for them to process.

• Check for stock availability from suppliers and negotiate the price and get them to drop it if necessary to my preference.

• Administration duties: Complete tender documents, print, copy, fax and scan documents.

• Respond to clients requests via email, fax, telephone.

• Contact courier companies for stock that needs to be delivered to a cient and making sure that I do all that in a timeless manner.

Company: Dimension Data

Position: Sales Support Administrator

Period Employed: 1 March 2015 – 30 June 2016

Duties

• Assisting Customers with quotations of IT equipment

• Technical Queries

• Sales Queries

• Preparing Quotations for clients on the system

• Advising clients on which equipment to buy

Liaise with suppliers, dealers for IT hardware and software products that clients require. The clients will then send through PO’s to the Account Managers and I will then have to create a Sales Order and place the order with the supplier and make sure the PO that is generated from the system reaches the supplier in time before the ROE (rate of exchange) fluctuates. Products that I work with:

• HP servers

• HP Desktops and Laptops

• HP Scanners and Printers

• Epson Projectors

• Kramer Cables and Connectors (RJ45 etc)

• Fibre Optic Cables

• Bosch Amplifiers and Ceiling Speakers

• Veeam and VMWare

• Fortigate Renewals

• Mimecast and McAfee

• Lenovo Products

• Cisco Products

The list is endless, there’s many more that I work with. Achievements: Due to the end of last year I was appointed as the Super User for Direct, a system we use to prepare quotes for Cisco products and apply global discounts and logistics fees. At our year end function i received a team award for best performance as a Sales Team. Company: Dimension Data

Position: Customer Experience and Collaboration Engineer Period Employed: 1 July 2016 – to date

Duties: The Collaboration (Collab) Engineer (L1) is an entry level position in the CX & Collab Engineers job family. Under the guidance of more senior Collab Engineers, they provide a service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating and resolving technical incidents and problems and to restore service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Collab Engineer (L1) focuses on first line support for standard and low complexity incidents.

Monitor infrastructure. They ensure that assigned infrastructure at the client site is configured, installed, tested and operational. In this regard they will perform necessary checks, apply monitoring tools and respond to alerts. Where software is a component of the solution they will also take responsibility for ensuring that the software is installed and configured according to client requirements.

Identify problems and errors. The Collab Engineer (L1) identifies problems and errors prior to or when they occur. He or she will log all such incidents in a timely manner with the required level of detail with all the necessary. They liaise with all stakeholders including client IT environments, vendors, carriers and Dimension Data colleagues to expedite diagnosis of errors and problems and to identify a resolution. Ensure resolution of incidents and requests. They investigate first line support calls assigned to them and identify the root cause of incidents and problems. They ensure the efficient and comprehensive resolution of incidents and requests. This could involve ensuring that repairs are carried out by coordinating product requests and liaising with other team members. They will also report and escalate issues to 3rd party vendors if necessary. They take full ownership for managing the incident to resolution within the service level conditions. Where necessary, they escalate requests and exceptions to the 2nd line support team. They provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by Dimension Data procedures. Incident management. When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required. They update incidents with progress and resolution details. Incident management

When required they will take responsibility receiving calls and incidents at the services desk. They assist in analysing, assigning and escalating the support calls. They also provide telephonic support to clients where required. They update incidents with progress and resolution details. Skills and knowledge

Demonstrate solution and service knowledge

Possess sound knowledge of Collaboration infrastructure and systems Demonstrate problem analysis and solution formulation skills Demonstrate learning and service orientation

Demonstrate excellent attention to detail

Demonstrate proactive management Attributes

Demonstrate the ability to adapt to change and to think innovatively Display good verbal and written communication ability Demonstrate the ability to engage with a variety of stakeholders Possess good planning and time management ability

Demonstrate the ability to cope under pressure

The type of system administration I currently work on: SKYPE FOR BUSINESS SERVER 2015 CONTROL PANEL:

- Connect remotely using the Citrix Receiver (on the cloud) to different servers.

- We enable & disable users from abroad eg: UK, Asia, Europe, Germany) etc. for Skype for Business access, enable them for Enterprise Voice and Voicemail options.

- Apply conferencing policies such as AV – CONF, AV – PSTN – CONF ACTIVE DIRECTORY & Exchange Server

- Create user accounts & email accounts

- Increase mailbox sizes

- Add & remove users from specified distribution groups

- Grant users access to specified Drives: read only/ read & write rights

- Password resets

- Grant users internet access

1: iSAT

Contact Person : Gershon Steenberg

Position : IT Manager

Contact Number : 041-***-****

2: Varsity College

Contact Person : Mrs. Grobler (Liezel)

Contact Number : ac6gs8@r.postjobfree.com

REFERENCES

3. Contact Person : Lungani Ndlebe

Position : Accounts Manager

Company Name : Pinnacle Africa (PTY)

Cell : 076-****-***

4. Contact Person : Quintus Moolman

Position : Sales Manager

Company Name : Dimension Data

Contact Number : 082*******

PERSONAL ATTRIBUTES:

I consider myself to be very:

• Trustworthy

• Honest

• Loyal

• Outgoing

• Diligent

• Hard-Working

• Ambitious

• Self-Disciplined

• Dedicated to the job at hand.

I thank you for the opportunity.

Kind Regards,

Anelisa Nkenke

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