Secretary, Clerical, Customer Service, Transcription
Resume:
Pamela Nalley Walker
***************@*****.***
Skills Summary
I have 25 years of clerical experience which include Transcriptionist, Patient Account Representative, and Check-in/Check-out clerk. I also have 8 years of experience as a caregiver in which I trained a developmentally disabled individual to live independently. I have 1 year in Jewelry retail where Customer Service was top priority and I am a Notary Public. M y desire is to find a stable position in the clerical field in which to learn new technologies and skills while utilizing my current skills to improve beyond my current abilities. Strongly Skilled in:
● Medical/Legal Transcribing
● Proofreading
● Data entry
● Medicaid/Medicare verification
● Medical Records
● Notary Public
Experienced in:
● Corel Word Perfect
● Microsoft Word/Excel
● Peachtree
● Quickbooks
● Healthland
● Multi Phones
● 10 key
● Copying
● Fax machine
● Computer use
Employment History
Leading Healthcare of LA, Pineville, LA June 2013 to present SIL Caregiver: Training a developmentally disabled man to live independently (i.e. assisting him with money management, cooking, cleaning, personal hygiene, and shopping for groceries/clothes). Hardtner Medical Center, Olla, LA September 2011 to June 2013 Transcription Liaison Secretary/ Release of Information Specialist: Entering transcribed documents to the HMC system, proofreading, printing and distributing documents. Processing a heavy volume of medical records requests, and carefully following the HIPAA Privacy and Security Act. Hardtner Medical Center, Olla, LA January 2008 to September 2011 Patient Accounts Representative: Registering patients for in-patient and out-patient procedures as well as ER registration, confirming correct patient demographics, data entry, confirming insurance coverage, pre-certifying for commercial insurance and Medicaid, confirming available Medicare benefits, obtaining Medicaid referrals, running daily census report, and sending/receiving faxes. Dr. James Quillen, Alexandria, LA May 2007 to October 2007 Transcriptionist: Typing medical documents from dictation including office notes, letters, behavior profiles for mentally challenged residents, disability profiles. Pineville Children's Clinic, Pineville, LA September 2006 to April 2007 Check-Out Clerk: Checking patients in and out of clinic, SDC eligibility, insurance eligibility and benefits confirmation, answering the telephone, scheduling appointments, obtaining prior authorizations for medication, data entry, preparing charts for patient visits, setting up new accounts and opening files, keying in tickets, receiving payments on accounts, scheduling appointments with specialist for patients, completing community care referrals, filing, copying charts, typing correspondence and sending/receiving faxes. Ward's Jewelry, Pineville, LA J une 2005 to February 2006 Customer Service Clerk: Customer service, sales, billing, minor jewelry repair, pricing merchandise, setting up store displays, ordering merchandise, bank deposits, and ordering merchandise/store supplies. Leading Healthcare of LA, Pineville, LA June 2001 to September 2006 SIL Caregiver: Training a developmentally disabled man to live independently (i.e. assisting him with money management, cooking, cleaning, personal hygiene, and shopping for groceries/clothes). Education History
Louisiana State University at Alexandria
Northwestern State University
General studies-12 credits
References Available Upon Request
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