LISA DOYLE

Jackson, TN

ac6gr2@r.postjobfree.com

731-***-****

Authorized to work in the US for any employer

Work Experience

Inbound Customer Service Representative Call center Coram CVS Healthcare - Jackson, TN

October 2015 to June 2018

I handled customer's complaints regarding their durable medical equipment. I also assisted the customers with their account information and status of their orders. I tracked orders, processed orders, keyed and called in branch orders to patients homes. I interacted with DME manufacturer and branches. I verified insurance, filled prescriptions, I interacted with medical personnel such as case workers, nurses, doctors, registered dieticians on a daily basis concerning patient care. Account manager in debt collection call center

PORTFOLIO RECOVERY ASSOC - Jackson, TN

February 2010 to December 2014

I was in charge of hundreds of patient accounts. I called upon customers that owed debt to collect and negotiate payment options such as settlements either in installments or one lump sum payments. I processed ACH debited payments as well as check by phone. I was accustomed to skip tracing and overseeing new debt collectors in their training of handling phone calls and second voicing calls. I handled disputes and escalated calls from customers. I was able to collect over 500,000 dollars in collectable debt.

Customer service-escalations dept

Education

Some college in Criminal Justice

Bethel University - McKenzie, TN

December 2014 to December 2020

Skills

Customer service, collections, manager, microsoft office and other applications Additional Information

I can type up to 60 wpm. I have extensive experience with dealing with escalated calls and over 10 years in call centers.