Customer Service Mechanical

SK. MAHIUDDIN

E-Mail: **.*********@*****.*** Mobile: +91-858*******

SYNOPSIS

A dynamic professional with 11 Years of professional experience in Customer Service, Technical Solution providing, Commissioning & Erection support, Overhauling of critical rotary equipment in major process industries of India like IOCL, NTPC, Reliance, TATA, NALCO.

Expertise in Technical trouble shooting installation design preparation of mechanical seal and rotary equipment.

An Mechanical Engineering Diploma from W.B.S.C.T.E.

CORE COMPETENCIES

Installation of mechanical seal and other rotary equipment spares like bearing isolator, Heat exchanger, Independent piping plan (API).

Providing technical solution to the customers for reducing equipment down-time and resolve their technical glitches.

Commissioning of rotary equipments like compressors, pumps at customer end with in a specific time frame.

Rectification job at site to avert loss at site and development of new product to suite the customer requirement.

Development of spares business to support sales team.

WORK EXPERIENCE

From March 2007 to 17 July 2012(5 YEAR 4 MONTH)

PRUMATECH SERVICES PVT. LTD.(under RELIANCE PETROCHEMICAL LTD.)

Maintenance Supervisor

Work Profile :

Overhauling and maintenance of rotary equipments.

Monitoring a group of technicians. Giving them technical guidance.

Work in a sync with Reliance and ensure minimum down time and man hour loss for any equipment.

Ensure safety of the equipment as well as of the people working on it.

Key Achievement:

Have done overhauling of all types of pumps, compressors (reciprocating, centrifugal, screw ), gear box, cooling tower, gear box, I/D, F/D Fan.

Have supervised and utilized a group of technicians and co-ordinated with site people to ensure smooth operation and minimum downtime.

Currently employed with Flowserve Sanmar Limited a global market leader in mechanical seal & pump spare manufacturing ; group company of SANMAR Group having a global presence in chemical, Engineering & Shipping Industry.

Enginner – Customer Service, Delhi,Kolkata (July’2012-till date)

Work Profile:

Attending customer complaints within 72 hours of registering the same.

Resolving open complains within 72 hours.

Commissioning of seals and systems and supervising successful trial of equipment at customer place.

Development of new products by co-ordination with engineering department and by doing so generating new business avenues.

Key Achievements:

I have been relentlessly solving and providing support to major refineries as well as Critical & Super critical power plants

In IOCL Guwahati during double seal conversion with plan 54 & plan 76 have modified API pumps for successful commissioning of the same and reduced considerable amount of equipment downtime.

In IOCL Paradip commissioned 14 no.s of pumps with seal plan (In Praxair) which was a paid service job.

In eastern India installed critical BFW pump seal in 3 occasions (SGTPS, NTPC Korba, NTPC Farakka).

Took part in active drawing development activity in case of TATA steel, CSEB Korba and in many other places which has ensured additional business for the organization.

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Additional Training:

Self has done a AUTOCAD Training from GVT. Polytechnic Mumbai.

ACADEMIA

Diploma (Mechanical Engineering) from I.C.V.POLYTECHNIC (GOVERNMENT) JHARGRAM (W.B) (WBSCTE) 2006 with 68% marks.

H.S.C (10+2) (in Science) from Golgram R.B.B.M.H. High School, West Bengal, India (W.B Board) in 2003 with 50.7 % marks.

S.S.C (10th) from Golgram R.B.B.M.H. High School, West Bengal, India (W.B Board) in 2001 with 84.5 % marks.

IT SKILLS

MS-Office, SAP-SD Module.

PERSONAL VITAE

Date of Birth: 20th March 1986.

Mailing Address: 251 dumdum cossipirur road,usha apartment(1st floor) Kolkata - 700074

Permanent Address: Vill-Khas Kendu Bagicha,Po-Golgram,Dist-Paschim Medinipur,Pin-721136(WB)

Languages Known: English, Hindi,Bengali,.

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