Customer Service Assistant

PATRICK SAROJ SAHU

(PH) 056-******* ****.*****@*****.*** Al Butina Area, Sharjah, U.A.E

Professional Summary

Determination combined with dedication has rewarded me in the past and will maintain the same confidence level in whichever organization I work with in future.

Honesty and Dedication which drives high sales in both slow and busy shifts with a background in Cargo/Logistics and F.M.C.G, also maintains an orderly and neat store floor always.

Action-oriented, Results-oriented, Strategic planning, Creative professional, Resourceful, Responsible, Seasoned, Self-directed, Service-driven, Skilled, Strategic, Superior, Talented, Versatile, Well-qualified, Adaptable, Ambitious, Award-winning, Business-savvy, Client-focused, Committed, Conscientious, Consistent, Creative, Customer-focused, Customer-service focused, Deadline-driven, Deadline-oriented, Dedicated, Detail-oriented, Disciplined, Driven, Dynamic, Effective, Energetic, Experience, Expert, Flexible, Focused, Gifted, Hands-on, Hardworking, Highly motivated, High-performing, Innovative, Mature, Meticulous, Motivated, Multi-task-oriented, Organized, Outstanding, Performance driven, Personable, Positive, Pragmatic, Proactive, Productive, Proficient, Reliable, Accomplished with 12 years in the Cargo and Logistics industry.

Core Qualifications

Within my 12 years of experience and exposure in the field of Airline Cargo Operations, Ground handling ops, Customer Service, Documentation (airway bill export-import/bill of entry/delivery order), Perishable goods (air/sea/land) and 3PL Logistics, Supply Chain, Warehousing system, I have achieved a desired result. This gives me enough confidence in taking up any challenges, and tasks to grow in any organization. Further I wish to state that I am aggressive in pursuing my objectives. My previous and current job profile has helped me in developing and strengthening the following personal skills.

Skills:

Effective, convincing & rational communication

Interpersonal skills

Relationship & Management.

Leadership qualities

Problem solving

Unaided personality

Career Objectives:

To join with a professional organization with a challenging work experience in a much more resourceful and productive manner and a challenging career in terms of accomplishing the cherished goals of the same in lieu of utilizing my optimum skills. I am also a fast learner with a willingness to work in post that you would offer. I shall prove worthy of your selection by my sincere and devoted service.

Profile:

A highly efficient and responsible individual. Smart and pleasant with a cheerful disposition and good communication skills. Capable of working independently as well as with team in a challenging position with initiation and commitment.

Computer Awareness:

Well versed in MS office applications

Well Excel (formula, vlookup, pivot tables)

Internet/Intranet and E-mails

S.I.T.A mails & Telex - Airline

Strong knowledge in Dubai Air cargo systems (DACS++/Chameleon), Cargo reservations and operational procedures.

Strong knowledge in Logistic system "Contract Management & FOCUS"(Oracle base apps)

Currently working on ERP Microsoft Dynamics 365: Intelligent Business Application.

Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems)

Additional Training and Courses from Emirates Aviation College:

introduction to civil aviation

cargo product knowledge and documentation

Introduction to pathfinder

dangerous goods handling

cargo and special load handling

Corporate Induction(Online)

Information Systems Protection (Online)

Basics of Aviation Security

Ramp Safety

Performance Matters! (Online)

Airside Load Management

Logistics and Warehousing

Experience

Worked as Cargo Assistant in all the departments (imp & exp) in DNATA cargo operations. Have 5 years of experience in cargo operations.

Worked in DNATA new cargo premium terminal freight gate 5 in the capacity of cargo handling assistant.

Worked in logistics as an Assistant Cargo Supervisor with Viva Entertainment FZE.

Independently liaising with the Publisher/Vendors and Freight Forwarders in Europe/USA/UK and Dubai and handling Import/Export air/sea/land shipments and Transportation. Have 5 years + experience in logistics operations.

Monitor and control up to five teams ensuring that all are performing their activities in accordance with the relevant work instructions.

Ensure that all times work is carried out in full compliance of current IATA/Carrier/Country regulations.

Issuing delivery orders for the import customers.

Calculate rates and computer charges payable.

Collect charges from customers and account for all moneys collected.

Assess workload and liaise with other sections and supervision to ensure appropriate resources available.

Communicates valuable information to other departments within the established deadlines.

Provide ongoing coaching and motivation to Junior Cargo Assistants aimed at maximizing productivity whilst confirming with qualitative standards.

Support the continuous improvement of DNATA Cargo Operations through personal effort, involvement and commitment.

Verify authority of Import customers prior to delivery being affected.

Inspection and verification of the offloaded cargo as well as documents.

Processing of (FFM) Freight forwarding message in the DACS Dubai air cargo system by properly encoding errors.

Knowledge of Build-up cargo of various airlines as per their contour specification. Well versed in screening flights Import breakdown of incoming pallets and updating them in the system Acceptance of goods and checking for embargo.

Issuing delivery slip and helping the customer to get his cargo on time Was a team of newly introduced system called FIFO in Dubai air cargo terminal Executing ready for carriage bills Worked for interline department and preparing CTM for various airline.

My current logistics job role is in handling Import/Export air/sea/land shipments from Europe/USA/UK/Middle East/India/China and from other sectors too and place the orders with the suppliers/publisher through online portal and emails. Punch the orders, raise the purchase order, generate pick list, delivery order, arrange the stocks picking, look after delivery, acceptance of stocks, warehouse inventory, factory productions, manage a team work, prepares bill of entry(BOE), prepares documents for ministry of chamber for export shipments (COO) and many other activities.

Currently am working in Shooting Stars LLC as a Cargo Supervisor in a similar job role related to my previous companies and liaising with 3PL for past 1 year 10 months.

Basically, my role is a multitasking job which is handled by me.

Education

Certified Logistics and Supply Chain Management Manager.

Certificate in computer application from IIHM Bhubaneswar, India.

IATA Certificate courses in Introduction to civil aviation, cargo product knowledge & documentation, handling dangerous goods from Emirates Aviation College Dubai.

Personal Information

Place of Birth: India Date of Birth: 18-03-1976 Present Residence in Sharjah, United Arab Emirates Gender: Male Nationality: Indian Marital status: Married Hobbies: Sports, Friendship.

Interests

Airline Industry, Personal Service, Housekeeping, Hospitality, Customer Service, Cashier, Animal Care & Service, Athletes.

Professional Affiliations

Have assisted and participated in GAMES event management every year for our company.

Additional Information

Admin Coordinator, Airline Service, Communications, Buyer, Customer Service, Operations Management, Logistics Managements, Public Relations.

Declaration

I hereby declare that the above furnished details are true and correct to the best of my knowledge and belief.

Patrick Saroj Sahu

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