Mukta Bhaduri e-Mail: ac6gkq@r.postjobfree.com Classic Paradise Layout, Cell: +91 - 990******* Bangalore-560114.

Objective:

To benefit an organization that can use a motivated, articulate and intelligent professional with strong organizational and problem-solving skills experienced in business and customer relations. Challenging full time position that allows me to use my experience and interpersonal skills to further benefit the organization.

Professional Experience:

Hewlett Packard India Pvt. Ltd. Jan 2015 - Present

Sr. Customer Solution Rep / Interim Trainer /Sales Coach

Responsibilities:

Identifying the guest requirements.

Providing right hotel and rooms with the best rates.

Helping the customers with the reservations and also with the payments.

Modifying the dates or the reservation as per the request.

Handling escalations related to the service.

Redirecting the calls to the concerned hotels as per the request from the guests.

Achievements:

Top Skills (Technical/Nontechnical skills)

Inventory Management – 3 Years

Risk Management - 3 Years

Key Roles Performed

Reservation Specialist - 3 Years

Certifications (Professional Activities, Certifications and Training attended):

CI DSS 3.2 certified professional – 2017

SMS Awareness Training – 2017

Convergys India Pvt. Ltd. Apr 2009 – Apr 2013

Sr. Quality Advisor

Responsibilities:

Monitor Inbound Calls made by Agents and Grade them.

Update every Sales/ Customer Care Agent about the process with day to day activities/ schedules by the client.

Monitor calls of different Agents from AT&T multiple co-locations across the globe.

Client communication and project review through conference.

Provide feedback and motivate Agents to maintain respective Process, Soft Skills and Telephonic Etiquettes.

Achievements:

Six Sigma Yellow Belt Certified. (at work)

Accenture Sep 2006 - Nov.2008

Sr. Customer Service Representative

Responsibilities:

Sales Support: Load Orders for Sales Rep. from Virgin Media.

Do the credit check for the customer.

Check for availability of Services within said Territory.

Carry out Credit Checks for new Customers within said Territory.

Experienced with Tools, primarily, “SABS” and “ICOMS”

Worked for “Sit up Channel”

At “Sit up Channel”; was responsible for SALES, both In-Bound & Up-Sales.

Products Sold, ones’ already advertised on TV for “Sit up Channel”.

Worked with “Sit up Channel” for 7 months. (ecommerce)

Industry Experience:

Business process Management – 2Years 2 Months

Team Building Training

Pegasus Training

Tarang Software Services Mar 2005 to Apr 2006

Sr. Customer Service Representative

Responsibilities:

Escalating codes Error to Software Engineers.

Selling Software Programs, Upgrades, Roll Outs to existing Clients.

Data Management for the IT and Business Team.

Weekly Sales Report for the Sales Management.

Academic Qualifications

Bachelor of Arts, NEHU, Shillong, Meghalaya, 2003.

Additional Qualifications

Web Designing, APTECH Computer Education, Shillong, Meghalaya.

Microsoft DOS/ Windows, DON BOSCO YOUTH CENTRE, Shillong, Meghalaya.

Personal Traits:

Good problem-solving ability and analytic skills to solve the problem efficiently.

Ability to grasp new ideas and integrate them into desired results.

Enjoy working as a team member as well as independently.

Efficient hard worker, Reliable and Dependable.

Personal Details:

Nationality : Indian

Marital Status : Married

Gender : Female

Permanent Address : Shillong, Meghalaya/ Durgapur, WB.

Languages known : English, Hindi, Bengali, Sylheti, Assamese

Declaration:

I, hereby declare that the above-mentioned details are true to the best of my knowledge.

DATE:

PLACE: Bangalore Mukta Bhaduri

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