Manager Customer Service

STEPHANE E. MENELAS

*** ****** **., ***. ***, Malden, MA 02148 **********@*****.*** 617-***-****

SKILLS & ABILITIES

Fluent in English, French, Haitian Creole

Familiar with budget and report preparation, marketing strategy development and leasing strategies.

Computer Literate (proficient in MS Office, Google Docs and other well-known software)

Customer service orientation

Project and Operations Management

Working knowledge of building maintenance

Team player

Integrity and honesty

EXPERIENCE

PROPERTY MANAGER NADIA LUXURY APTS

NOVEMBER 2014 – MAY 2018

Designed, planned and implemented marketing strategies,increasing the property occupancy from 60 percent to 100 percent within 8 months.

Efficiently supervised building upgrades including AC system, vacancy renovations and security system upgrades.

Primarily accountable for residents rents, deposits, fees and file management.

Identified the necessary maintenance and repairs by walking and inspecting the property daily.

Assisted Owner in preparing monthly-yearly budgets

Kept constructive relationship with local police officers, fire and emergency responders.

Constantly trained and empowered property staff workers to reach the property set goals.

Lowered the delinquency rate by 95 percent by establishing and enforcing precautionary policies and procedures.

Exemplary handling of tenants grievance for a diverse residential population.

FACILITIES MANAGER PRIMATURE REPUBLIQUE D’HAITI

SEPTEMBER 2012 – SEPTEMBER 2014

Coordinated the scheduling and evaluation of all 7 facilities associates.

Provided input and assisted with preparations of facilities’ operating budget.

Ensured the contractors tasks are standardized and done in a timely manner.

Authorized vendors contracts for any facilities related services.

Assisted the purchasing manager to select effective and cost efficient vendors.

Performed all minor repairs in-house to avoid unnecessary expenses .

Along with the security Manager oversaw the proper functionality of the video surveillance system.

BUILDING MANAGER UMASS BOSTON CAMPUS CENTER SERVICES

FEBRUARY 2008 – AUGUST 2012

Managed a 330,000 sq. ft. student center and conference services complex including events and meeting spaces, study lounge spaces, and office and food service space

Provided hands-on support to 3000+ annual meetings, events and conferences, assisting with space access, audio visual requirements, space setup and customer concerns

Supervised 15 student staff members including information desk and Event setup Assistant

Alongside Campus Center and Conference Service staff, work to address customer concerns, identify challenges, and resolve issues

Assured the safety and security of the facility and guests; responding to any incidents, emergencies, and working with Campus Police and other staff to resolve any safety and security concerns

Alongside with the Associate Director, managed the cleaning, maintenance and facility care of the building.

EDUCATION

UNIVERSITY OF MASSACHUSETTS, BOSTON, MASSACHUSETS

BACHELOR OF ARTS IN POLITICAL SCIENCE

Concentration in International Relations

Political Science tutor

LEADERSHIP

Board Member of Haitian-American Society

Community Service with Habitat for Humanity, helped build houses for low-income families

Founder of APACH which promotes the different aspect of Haitian culture and protects the cultural heritage of the Haitian society

Volunteer for PSI Haiti by distributing HIV/AIDS prevention information and materials

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