Customer Service Insurance
Resume:
Fred Miller
Antioch, IL *0002-6218
************@*****.***
Summary of Experience:
Career orientated Benefits Specialist/Customer Service Professional with over 15 years of experience in the benefits administration, insurance and outsourcing as well as information technology. Technology skills include Microsoft Office suite and other various applications such as PeopleSoft, Brass Ring, CATS, SAP, Watts & Wyatt, Workday, SharePoint and CRM. Supervision of staff at Sears and Ombudsman Experience: Ombudsman Educational Services Waukegan, IL Director/Teacher 09/2017 to 01/2018
Worked with at risk teenagers in an alternative educational setting in partnership with the Waukegan School District
Utilizing computer base self-directed curriculum in compliance with state and local educational standards
Responsible for keeping students on track and offering support as needed while taking courses.
Setting up schedules and creating student account for the various educational platforms i.e. grad point, A Plus, odyssey-ware and Navaince
Aon Hewitt Lincolnshire, IL
Benefits Advisor / Rehire 06/2016 to 08/2017
Working as a Consultative Sales Agent of Medicare Health Insurance products to Retirees that are transitioning from their current retiree group insurance into the open market
Licensed by the state and certified by varies carriers. W.W. Grainger Lincolnshire, IL
Field Support Specialist 03/2015 to 03/2016
Responsible for creating positive working productive relationships with vendors and internal customers
Processing returns and reviewing order s for validity via TPCS forms requests via CRM and SAP
Fred Miller Page 2of 2
SC Johnson/Abbott Labs/LTD Lake County, IL/ Racine WI HR Specialist/Collections Rep/Benefits CSR 05/2014 to 03/2015
Tasks included helping with interviews,
Setting up New Hire Paperwork, Scheduling & Documentation
Collections and taking order for products at LTD Commodities
Answering Benefits/Workday questions in a call center environment Sears Holding Corp Vernon Hills, IL
HR Lead 01/2013 to 01/2014
Supervision of office staff and HR functions for the store on an ongoing basis involving recruiting, training, orientation of new hires, payroll, customer service On boarding, transfers and Employee Relations Incidents
Enforcement of HR Company Store policies for associates as needed, i.e. attendance policies, incident reports, hiring firing
Utilizing People Soft, Brass Ring, Work Flow Management Aon Hewitt Lincolnshire, IL
Benefits Advisor / Rehire 07/2011 to 03/2012
Working as a Consultative Sales Agent of Medicare Health Insurance products to Retirees that are transitioning from their current retiree group insurance into the open market
Licensed by the state and certified by varies carriers. Abbott Laboratories Abbott Park, IL
HRA Associate II 12/2008 to 12/2011
Working/Creating Benefit Tickets via SAP, TBA, Watts Wyatt, TNT
System setup for new employees, online ordering for dept. supplies, envelopes
File room maintenance, Terminations, Retirements, New Hires
Pension, editing direct deposit, tax withholding's, address changes, life insurance information for Retiree's, Processing intermittent leave requests
Pension initiation and processing of retirees Estimates, etc.,
Supervision of Student Interns,
Special Projects as needed/special mailings/research, etc.
CSR for benefits questions as needed via phones
Case setups for LOA to processing
Education: NORTHEASTERN ILLINOIS UNIVERSITY Chicago, IL B.A. Education
NATIONAL LOUIS UNIVERSITY Wheeling, Illinois
M.A. Teaching
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