Technical Support

Summary

Certifications

Skills

Work History

BRENNAN RUFA

**** ****** ******* **, *******, NC 27613 (H) 732-***-**** ***********@*****.*** Successful at problem-solving computer-related and network problems with an efficient and organized approach. Specializing in technical support environments and well-versed in adapting to the latest updates. Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills.

CompTIA IT Fundamentals certification

CompTIA A+ certification

Customer interaction

Interpersonal skills

Client development

Oral and written communication

Self-motivated

Networking skills

IT security best practices

System backups

Network maintenance

Remote access technology

System upgrades

Troubleshooting

Oct 2017 - Current

Raleigh, NC

Wireless Sales Associate

Wireless Advocates

Up-sell accessories and warranty programs to customers by carefully explaining the benefits. Deliver information on current store promotions, sales and special events to customers to help them in purchasing decisions.

Contact customers as soon as issues arose to immediately find resolution before the problems escalate. Ask appropriate open-ended questions to discover prospects' needs and requirements. Jul 2017 - Oct 2017

Raleigh, NC

Insurance Sales Agent

American Income Life

Evaluated leads obtained through direct referrals, lead databases and cold calling. Finalized sales and collected necessary deposits.

Followed up with customers on unresolved issues.

Contributed ideas and offered constructive feedback at weekly sales and training meetings. Feb 2017 - Jul 2017

Raleigh, NC

Manager Trainee

Hertz

Education

Explained services and products to customers in a friendly and engaging way. Resolved escalated concerns using professionalism and understanding of all facets of the issue. Asked open-ended questions to assess customer needs. Responded to all customer inquiries thoroughly and professionally. 2020

Raleigh, NC

Associate of Applied Science: Information Technology Wake Technical Community College

2017

Burlington, VT

General Requirements

University of Vermont

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