Computer Engineering Field Service

LA WRENCE B O HLEN

***** ****** ******, *******, ** 48239 C: 313-***-**** L **********@*****.***

PR OFESSIONAL

SU MMARY

Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for long term professional growth and development.

WO RK H ISTORY

Sales Associate/Electronics, 0 8/2016 to Present

Walmart - L ivonia, MI

Insurance Agent, 0 5/2015 to 05/2016

Bankers Life and Casualty – Livonia, MI

PC Technician, 07/1998 to 04/2015

Micro Source, Inc –

Ann Arbor,

MI Laptop, PC,

and Printer repair.

Customized system building and configuration.

Resolved virus and malware issues with a high success rate. Installed software and operating systems on unknown company computers. Restored data, operating systems, files, documents and drivers.

Diagnosed and repaired Toshiba, HP and Lenovo computers. Traveled to meet customers on location to handle hardware and software issues. Resolved computer hardware and software, printing, installation, word processing, email and operating systems issues.

Repaired and replaced various types of hardware.

PC/Field Service Technician, 08/1997 to 02/1998

Aerotek-TEK Systems, Vanstar, Banctec – Dearborn, MI PC/Server hardware/Printer repair

Repaired and replaced PC/Printer hardware.

Traveled to meet customers on location to handle hardware and software issues. Computer Consultant, 01/1997 to 07/1997

Quantum Computer Consultants

Robert Bosch Corporation – Southfield, MI

Set up equipment for large number of users, including installing cables and hardware. Restored data, operating systems, files, documents and drivers. Installed system software.

PC Technician, 12/1995 to 01/1997

Troy Tech Services Solutions – Waterford, MI

P C/Server hardware troubleshooting and repair.

SK ILLS

MS Dos, Windows 9.x/NT/2000/XP/7/8,

MS Office installation

PC Hardware/Laptop/Printer

troubleshooting, upgrading, and repair

Software installation, including

Windows Office and Operating Systems

A+, TOSHIBA, LENOVO, HP certified

Desktop and laptop

repair Internal

components installation

Anti-virus solutions

Detail-orient

ed

Focuse

d

Patient

ED UCATION

Electronics and Computer Engineering Technology, 10/95 National Institute of Technology -

Livonia, MI GPA: President's List

GPA: 4.0

Electronics and Computer Engineering Technology President's List GPA: 4.0 Associate of Applied Science: Electronics and Computer Technology, 1995 National Institute of Technology - Livonia, MI

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