Administrative Assistant Customer Service

Mecelle Lynn Miller

*************@*****.*** 404-***-**** Las Vegas NV 89145

Versatile Administrator skilled in executive support, leading marketing and communications initiatives, and managing projects across multiple industries. Seamlessly set priorities and meet deadlines while navigating complex responsibilities, mentoring colleagues, and training teams. Draft and edit articles, marketing content, and complex reports. Leading diversity programming, financial services, and healthcare administration. Areas of Expertise include:

Areas of Expertise include:

Vendor & Contract Management

Marketing & Magazine Publishing

Events & Project Management

Team Leadership & Training

Banking & Financial Services

Communications & Sales

Diversity Program Leadership

Scheduling & Itineraries

Office Management & Administration

Content Writing & Editing

Reporting & Compliance

Operations & Facilities Management

Professional Experience

LINCOLN HARRIS, CSG • Las Vegas, NV • October 2016 to July 2018

Administrative Assistant

Streamline Property Manager's workload by seamlessly managing multiple priorities and administrative tasks required to run a growing healthcare property company. This includes reviewing work orders, interacting effectively with dozens and colleagues and clients, answering queries about listings, and managing property, tenant, vendor, and contact databases. Draft and oversee vendor contracts, third party service contracts, and office contracts.

Key Accomplishments:

Drafted, edited and compiled the firm’s new Medical Office Building Directories.

Repeatedly drive Kingsley Survey approval scores upward.

Consistently balance conflicting priorities that include managing 50+ system work orders, 80+ service contracts and certificates, 100+ telephone contacts per shift

Ensure contract renewals, correspondence, and reports convey company messaging accurately and effectively.

Play a crucial role in ensuring smooth company operations by delivering comprehensive support to senior executives.

BOYD GAMING • Las Vegas, NV • June 2015 to July 2016

Senior. Human Resource Specialist (Cultural Diversity/Team Member Relations)

Spearheaded the Cultural Diversity program and ensured compliance with reporting requirements. Oversaw benefits, unemployment document reviews, and labor reporting. Scheduled and managed events and activities including invitations, check requests, and paperwork.

Key Accomplishments:

Implemented 100+ highly successful Employee Awareness campaigns in collaboration with Human Resources.

Actively participated organizing the United Way T-shirt design campaign.

Played a key role in the success of communications campaigns as Strategic Partner Assistant.

Built solid partnerships with Corporate, Property, HR Offices and Operational Business Units that were critical to rolling out successful events.

Ensured that reporting to government agencies and regulatory bodies relating to the Diversity Program was complete, accurate, and submitted on time.

Repeatedly drew upon personal expertise in law, regulations and standards to interpret proceedings while attending 20+ Unemployment and Appeal hearings on the company's behalf.

TD BANK • Greenville, SC • March 2013 to January 2015

Banking Specialist/Assistant Head Teller

Reviewed clients’ financial needs prior to recommending banking products and services. Managed business forms, cash vaults, audit logs, cash dispense machines, and ATM’s. Coached tellers and ensured compliance with banking standards.

Key Accomplishments:

Championed and supported diversity initiatives in a rural community.

Promoted from Customer Service Representative to Assistant Head Teller within six months of joining hte team.

Significantly improved client satisfaction while growing customer relationships.

Protected customer savings and bank assets by investigating teller losses, reconciling balances, and making corrections where necessary.

HYATT CORPORATION • Atlanta, GA • November 2007 to September 2011

Administrative Assistant

Delivered comprehensive administrative support to the Regional Vice President of Operations and Real Estate Development in Hospitality. This included organizing calendars, meetings, and appointments. Booked domestic and foreign travel for executives.

Key Accomplishments:

Tracked and managed leads, marketing initiatives, and revenues, and distributed reports distributed to over 200 employees across departments

Previous experience as Marketing Coordinator (October 2005 to March 2006) Atlanta Homes & Lifestyle Magazine, Atlanta, GA, and as National Sales Account & Training Coordinator (February 2005 to October 2005) USFS/HYATT CORPORATION, Atlanta, GA.

Education

Studies toward a Degree Mass Communications, January 1992

Grambling State University •

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