Benefits Administrator

Ruth Bernstein

*************@*****.*** *** Eton Place, Westfield, NJ 07090 770-***-****

https://www.linkedin.com/in/ruthyb

Experience

AdvanSix Parsippany, NJ 07/2017 – 06/2018

Senior Employee Services Administrator

Conducted Benefit Orientation sessions for all new employees in the Corporate office, and acted as Benefit Administrator for all locations, providing information and support to all plant location HR Generalists.

Worked with HRIS system, ADP Workforce Now, to reconcile headcounts and billing for medical, dental, vision, life insurance, AD&D, short-term disability, and long-term disability.

Maintained file interfaces and issue resolution with third party providers.

Confirmed weekly funding for Health Savings Accounts, and 401k contributions.

Employee issue resolution for 1500+ union and non-union employees.

Created all documentation for and administered Leave of Absence premium billing process for employees on current leaves, and retroactive payment process for those who had returned from leave.

Handled leave of absence verification and reviews with Third Party Administrator.

Managed processing and distribution of requests for Employment Verification, payroll billing, garnishments, Unemployment Insurance information by mail and fax for HR department.

Updated data within the Payroll system for 401k plan contributions

ADP, Inc Parsippany, NJ/Alpharetta, GA 2010 - 2017

Benefit Solution Specialist II (NJ) 08/03/2016 – 07/10/2017

Primary relationship owner for Comprehensive Benefit clients.

Manage Annual Enrollment process: client discovery, information gathering, requirements analysis related interfaces/connections utilizing ADP Workforce Now, Siebel CRM, Microsoft Excel.

Build out employee self-service profile, configure systems to update existing plans, build new plans, move and audit enrollments.

Work with benefit providers to support client benefits administration.

Provide client with consultative and administrative support regarding benefit related issues, utilizing extensive product knowledge, problem solving skills and troubleshooting experience.

Participate in onboarding of new clients, in collaboration with Implementation team and Relationship Manager.

Service Support Specialist I /Benefit Service Specialist III 08/03/2014 – 08/03/2016

Supported Comprehensive Benefits clients from a practical, administrative and product perspective utilizing extensive product knowledge, problem solving skills and troubleshooting experience.

Participated in projects related to compliance, process improvement, standard operating procedures enhancements, technology rollouts and releases.

Acted as a team leader in the absence of management and provided project management support and coordination during significant events such as Annual Enrollment.

Worked closely with internal business partners, including Relationship Managers and Service Managers on consultative benefits related projects.

Acted as escalation contact for Benefit Representative.

Utilized ADP Workforce Now, Siebel CRM, Microsoft Office.

NAS COBRA/FSA Solution Center Consultant II 01/11/2011 – 08/03/2014

Received incoming telephone calls, faxes, and e-mails from clients regarding COBRA/FSA/Commuter Benefits issues, claims, and plan setup. Utilized ADP Clarify, Siebel CRM, Microsoft Office, ADP SAM.

Provided expected resolution dates to clients and facilitate the information to the client regarding questions on status of concerns or issues. Follow up on requests and maintained contact with clients through issue resolution.

Facilitated New Client Orientation and provided training on the use of on-line service systems, and educational information on characteristics of products and services.

Investigated complaints concerning billing or services rendered and recommended adjustments as necessary.

Ran daily, weekly and monthly production reports.

Acted as SME (Subject Matter Expert) for FSA plans, and benefits administration.

Benefits Representative – Contractor 05/2010 – 12/2010

Processed 40+ daily incoming calls for employees of major clients of ADP with a combined 25,000+ employees.

Handled Open Enrollment, corrections, and benefits inquiries.

Utilized ADP HRB, ADP Lumin, ADP CRM DASH (Siebel) and Microsoft Excel.

Angelica Corporation Alpharetta, GA

Benefits Administrator - Health & Welfare 07/2007 – 10/2009

Managed the operation of Health & Welfare employee benefit programs, benefit renewal and Open Enrollment process.

Worked with 5000+ employees in 28 service centers to answer health benefit questions and resolve claim issues.

Administered leaves of absence including FMLA, Personal, Military and Union. Saved company $100,000+ by terminating expired leaves of absence and obtaining employee portion of insurance premiums from employees on leave.

COBRA administration, including managing ARRA subsidy program.

Produced Benefit Enrollment packets, and conducted one-on-one Benefit Orientations for newly eligible employees in Corporate office.

Handled processing and payment of all carrier billing.

David Justice Account Management Atlanta, GA

Account Manager 04/2006 – 07/2007

Provided service to 59 group insurance clients in all areas relating to health, life, dental, disability, 401k etc.

Coordinated Annual Renewal process for clients with all major insurance carriers, including quoting and financial analysis.

Acted as a liaison with major insurance carriers to resolve claims, billing, enrollment and termination issues.

Proactively built solid relationships with clients through regular meetings and quarterly calls.

Ran annual Open Enrollment meetings. Answered questions relating to legislation and benefit laws regarding HIPAA, COBRA, and FMLA.

Brown College of Court Reporting Atlanta, GA

Human Resources Associate - contractor 2006

Handled benefit renewal and Open Enrollment process, and produced Benefit Enrollment packets for newly eligible employees.

Worked with employees to answer health benefit questions and resolve their issues.

Assisted with payroll processing for three subsidiaries using Traverse.

Handled testing of job applicants, and processed new hires and terminations.

Northwestern Mutual Atlanta, GA

Internal Service Representative 01/2003 -01/2006

Assisted assigned client companies and their 2500 employees with Health and Welfare benefit questions, and claim issues.

Acted as a liaison with insurance carriers to resolve claims, enrollment and termination issues.

Provided assistance with claims appeal process.

Answered questions regarding HIPAA, COBRA, and FMLA, and other legislative and benefit laws.

Attended training opportunities and Collaborative Way to increase industry knowledge and practical abilities.

Proactively built solid relationships with clients through regular meetings and quarterly calls.

Anchors Chiropractic Atlanta, GA

Chiropractic Assistant 2001 – 2003

Blue Cross Blue Shield of Georgia Atlanta, GA

Human Resources Contractor 1999-2001

Contractor through AH Enterprises, Inc.

Managed Long Term Disability Plan, Defined Benefit and Pension Plan Administration.

Handled Open Enrollment process and transition of benefits due to merger with Wellpoint Health Networks.

Processed life insurance claims, benefit enrollments and terminations.

Assisted associates with Cafeteria Plan benefits.

Ran quarterly blood drives, managed Service Awards Program.

Genuine Parts Company Marietta, GA 1992-1998

Human Resources Assistant 1995-1998

Responsible for all new hire and termination paperwork, generated monthly reports and billing.

Integrated employee base from acquired companies into current ADP system on tight deadlines.

Answered employee inquiries, and handled all correspondence.

Streamlined Open Enrollment process for 401K Plan.

Responsible for COBRA and HIPAA document production.

Researched and implemented more efficient 1099 database.

Credit Department Assistant 1992-1995

Provided assistance to customers, auditors and 50 EIS branches.

Responsible for customer account input to AS/400, and all correspondence and report generation.

Created a system for acquisition of all state tax documentation. Trained coworkers on software.

A One Personnel Atlanta, GA

Administrative Professional 01/1992 – 09/1992

Responsible for A One computer conversion, and ad call screening for major project

Rich's Department Store Atlanta, GA

Sales Associate 11/1991 – 12/1991

Worked evening hours as Sales Associate.

Pursued full-time employment during the day.

Temporarily Yours Staffing New York, NY

Personnel Coordinator 09/1988 – 10/1991

Screened and tested applicants.

Interviewed and placed 20+ employees daily.

Responsible for customer service and troubleshooting.

Recruited at job fairs and trade shows.

Trained coworkers and aided with office conversion to Caldwell Spartan personnel management software.

Wordforce New York, NY

Placement Counselor 07/1987 – 09/1988

Conducted employee orientations.

Supervised and placed 300+ word-processors.

Assumed responsibility for running either clerical or secretarial department when needed.

Columbia University Graduate School of Business New York, NY

Assistant Manager of Career Planning 08/1983 – 07/1986

Coordinated on-campus recruiting process for 600 MBA students and 100+ industry representatives.

Organized MIS internship/sponsor program.

Involved in development of seminars.

Trained coworkers on software.

Skills

Benefits Administration, FSA Administration, COBRA Administration, FMLA/Leave Administrator,

Claim resolution, Benefit Orientation, Annual Enrollment, Customer Service, large and small organizations.

Stellar Service, Consumer Spending Accounts.

Education

Columbia University in the City of New York 1979-1986

Teachers College

October 1986 Masters Organizational Psychology/Human Resources

Worked full-time in the Career Planning Department of the Graduate School of Business while pursuing my Master’s degree at night. I commuted from NJ to NY every day.

Barnard College

May 1983 Bachelors Psychology/Sociology

Managed Columbia University Varsity Fencing Team; member of Gilbert & Sullivan Society; Counselor in the Urban Youth Program. Worked as a front desk attendant in my dormitory.

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