Faisal Khan. MIS, MBA

*** ******* **** ***** ********, Ontario 647-***-**** ac6g99@r.postjobfree.com

Insightful and results-focused RPA Solution Architect with a career marked by documented achievements, proven track record of success, and 14+ years of experience leading business IT transformation, operations, teams and projects for organizations across multiple vertical industries. Lead, design, and oversight of cost-effective and scalable RPA solutions that create a sustainable competitive advantage, unlock synergies, leverage untapped efficiencies, align RPA for differentiation, and use innovation to increase or create point of variance.

Design and Architect strategic and tactical RPA end-to-end processes utilizing advanced business and technical acumen to drive operational efficiencies for day-to-day support and strategic business goals.

Oversee full spectrum of RPA processes, development of strategic RPA initiatives and projects, and delivery of quality-driven RPA solutions, process and business improvements to create a sustainable, competitive advantage.

Liaise with, lead collaborative efforts between business, process owners and IT from POC to roll out of Automation Center of Excellence with 100s of bots.

Skills & Capabilities

Demonstrated ability to design, architect, create, integrate and optimize RPA for global organizations.

Act as a catalyst for change and diversity in aligning the people, processes, and systems to effectively execute RPA strategy across the enterprise and optimize business performance.

Build and lead a collaborative and team environment, cultivating relationships across all lines of business to gain consensus, communicate and promote best-practices in RPA operations management, and project delivery.

Expertise in client management, negotiations, communications, IT governance, vendor management, as well as agile, project management, and SDLC methodology.

Knowledge of and measurable success in assessing organizational needs, managing resources, risks and technology, and engaging with client’s stakeholders to develop and achieve cost, performance, operational, and delivery objectives for RPA projects with Account Executive and Implementation Manager.

Expert on Automation Anywhere, UiPath, Blueprism and integration with 3rd party softwares.

Professional Experience

SMP, Rochester, NY January 2017 – Present

RPA Solution Architect

As an RPA architect advise, lead and work on high impact activities within the system development lifecycle. Advise clients on RPA associated methodology to support through all phase of the RPA delivery lifecycle, assess process feasibility and complexity. Extensive experience on both front office (RDA) and back office (RPA) automation using Automation Anywhere (9.0 to 11) and Uipath (2016 to 2018).

Understand client’s business requirements and clearly document them in order for RPA developers to deploy the automation projects in an optimal manner.

Assess automation opportunity from technical perspective and provided solutions.

Support Pre-sale activities with Account Managers including POC, provide technical solutions, effort estimation, define delivery strategy and plan.

Partnered with Account Managers in business development pursuits, leading client pitches, RFPs, proposals, and statements of work

Perform detailed estimations towards the finalized in scope processes planned under development sprints.

Ensure that RPA processes are designed in accordance with standard RPA design principles and conventions.

Anticipate, identify, track and resolve technical issues and risks affecting delivery.

Create and / or Review deliverables for quality and completeness (PDD, SDD, TDD).

Develop blue print automation components based on Technical Architect recommendations following industry standards.

Define technical framework considering all relevant artifacts including – Data Integration, Security, Infrastructure Hosting, Performance and Scalability.

Guide a team of developers through the project completion.

Conduct code reviews and verifies that the RPA processes and objects are configured using core workflow principles that are efficient, well structured, maintainable and easy to understand.

Ensures that requirements traceability is accurately maintained and included in code.

Review the testing strategy / approach and results for quality and completeness

Used SDLC and Agile methodology to accommodate a more nimble and adaptable deployment methodology

Excellent track-record in contributing to process complexity scoring and measurement enhancements.

Used exceptional interpersonal skills and the ability to communicate, partner, and collaborate with customers.

Dedication to achieving outstanding customer results with a team-oriented drive and a demonstrated ability to lead by example.

Aptitude to pick up new concepts and technology rapidly; ability to explain it to both business & IT stakeholders.

Legacy Group, Toronto, ON October 2010 – December 2016

RPA Director

Hired to design, build, integrate, and operate RPA environment for a multi-national, vertically integrated real estate consortium.

Responsible for the overall program management, coordination, execution, control and completion of Programs or Projects related to Robotics & Process Automation for Enabling Functions.

End-to-end execution oversight for all Robotics Process Automation projects.

Governance of - Prioritization, RPA roadmap, and Service Delivery across Development projects, ongoing Support and Maintenance.

Work closely with business functions as part of larger transformation underway, and ensure alignment to timelines, costs, and track mutual dependencies.

Collaborate with multi-functional and virtual teams across - IT, Business functions, Transformation team and Partners.

Focus will be on managing and driving deliverables of large scale initiatives (multi-million dollar investments) in alignment with RPA Transformation strategy.

Responsible for managing the end-to-end Project or Program lifecycle for very large complex initiatives, and meet the required business objectives in a rapidly changing environment.

Identifies the need for and implements service improvements to help enhance the IT Project & Program Management service capabilities within the organization.

Support identification of new opportunities for process automation / digitization, and track them through execution.

Tiverity Inc, Atlanta, GA February 2008 - September 2010

Director, Professional Services

Reporting directly to the CEO, managed P&L for Professional Services Practice. Provided day to day operational and strategic leadership. Directed full life-cycle delivery of IT and Applications projects to customers in private and public sector. Maintained full responsibility for planning, execution and managing of multi-million dollars annualized operating and capital expenditure budget. Negotiated and developed project proposals, statements of work, and multi-million dollar contracts for the delivery of solutions.

Led and managed end-to-end project planning, execution, and solutions delivery for the consolidation and migration of legacy business platforms to modern digital systems for Government Benefit Administrators client in Southern States. Delivered on all contractual agreements for the 24-month, Seven figure capital investment project.

oManaged the 4-phase project and a team of 20 from initiation to final delivery for the consolidation and migration and integration of web and business applications.

oSuccessful solution development and project delivery provided the applications for the organization to maintain SLA standards set by CMS jurisdiction and win additional business from other states for Medicare/Medicaid benefits administration.

eLoyalty Corporation, Lake Forest, IL August 2006 - November 2007

Senior Consultant

Team member and SME for professional services projects driving multi-million dollars in revenue annually. Reported directly to the VP of Services and Delivery with responsibility for supervising junior staff including engineers and contractors. Cultivated and managed crucial relationships with vendors, strategic partners, and C-level executives throughout project lifecycle. Selected projects include:

Team member for Texas 2-1-1 project. Managed a team of junior engineer and external resources on the $10M project to consolidate the state’s business applications into a single, cloud-based platform. Navigated the state’s political landscape and gained consensus from the heads of 14 individual state agencies to successfully deliver the solution that created a superior citizen services organization for the state.

Team member for 12-months, $15M project for modernization of the entire digital technology assets. 800+ stores and regional offices of Sears Holdings were included as part of this project. Technical Leadership for this complex, high-visible project from conceptualization to execution, avoiding significant penalties associated with late delivery, and managing the simultaneous deployment across all locations.

Wiredom Ltd, Toronto, ON April 2004 - July 2006

Senior Consultant - Engineer

Provided senior engineering expertise and consulting support for client’s infrastructure, voip, ipt, contact center projects. Assisted sales in creations of multi-million dollar engineering proposals, statements of work, and contracts. Presented executive-level proposals to ensure a full understanding, buy-in and proper documentation of project requirements at the client, project, and vendor level.

Education

MBA Northwestern University’s Kellogg School of Management, Chicago, IL

Master of Information Systems University of Ontario Institute of Technology, Oshawa, ON

Bachelor of Science, Information Systems Northern Alberta Institute of Technology, Edmonton, AB

Diploma, Computer System Technology George Brown College, Toronto, ON

Certification

PMP, Enterprise Architect, Scrum Master, Six Sigma Green Belt, SAP Certified, ITIL, C EH, CCNA, CCDA, CCDP, MCSE 2000 & 2008, VCP

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