Human Resource Analyst

ITY GAKHAR

Mobile: +91-911*******/981-***-**** Email:*************@*****.***

Profile

Adaptable, transitions easily between small and large tasks, working individually and in a team.

Comprehensive knowledge of reporting and deliverables along with good communication ability.

Well organized with a successful track record that demonstrates self-motivation, creativity and initiative to achieve corporate goals.

Proficient in handling operational requirements.

Strengths

Goal oriented

Innovative thought process

Time management

Effective decision making

Positive attitude

Good communication

Self-Motivation and ability to motivate others

Ability to work in team and individually

People management

Professional Experience

Since December2014 with eClerx Services Limited

Joined as Analyst (Promoted as Analyst)

Work Outline

Handling inbound installation queries.

Handling outbound for updating ETA’s to customers.

Handling Customer escalations related to process.

Handling Day Start, Mid-Day, Day End & Hourly client reports.

Handling client Emails and Escalations for the process.

Handling updates and up scaling the team members.

Responsible for updating SOP with the process changes.

Worked for Dispatch, Premier CC Dispatch, National on Demand.

Achievements

Spot Rewards

Spot award for outstanding performance in 2017 for helping team updating timely ETA’s to customers, Ensuring buffer clearance at Day End and shift extensions to meet business requirements.

Spot award for outstanding performance in 2017& 2018.

Education

MASTERS OF BUSINESS ADMINISTRATION IN HUMAN RESOURCE (HR)

Lovely Professional University 2017

B.TECH IN COMPUTER SCIENCE ENGINEERING

Rayat and Bahra College of Engg and Bio- Technology 2013

Personal Minutiae

Date of Birth: 17th August, 1989

Languages Proficiency: English, Hindi .

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