Field Service Engineer
Resume:
CELESTINO VILLEZA ASENJO III
Villareal Street, Brgy. Poblacion Proper, Mambusao, Capiz, Philippines, 5807
+63-966******* – *********@*****.***
PROFILE Highly organized and dedicated with a positive attitude
Excellent in Data, communications, networking and computer works
Able to learn, apply quickly and functionally
Can work under pressure with less supervision
PERSONAL DATA
Age : 34 yrs. Old Citizenship : Filipino
Date of Birth : November 13, 1983 Height : 5’8”
Place of Birth : Mambusao, Capiz, Philippines Weight : 75 kgs.
Sex : Male Civil Status : Married
EDUCATIONAL ATTAINMENT
Bachelor of Science in Computer Science, 2005
Capiz State University, Mambusao, Capiz, Philippines
Saint Catherine Academy, 2000
Mambusao, Capiz, Philippines
Mambusao Elementary School, 1996
Consolacion St., Pob. Proper, Mambusao, Capiz, Philippines
SKILLS
Microsoft Office Applications
Microsoft Word, Excel, PowerPoint, Access, Outlook
Programming Language
Microsoft Visual Basic v.5 and v.6, C++, Pascal, Macromedia Flash v.5, HTML
Computer Troubleshooting, Data and Communications Networking
Switch and configuring Routers, LAN, WAN, WLAN, IPCamera, PABX, VOIP, ADSL, Coax, Fibre
Operating Systems
Windows older and newest OS/ MAC OS/ LINUX / WIN2008 SERVER, VMWare
JOB EXPERIENCE
November 1 2017 to May 19 2018
Activ Communications PTE LTD
12 Kaki Bukit View, Singapore 415948
Position : Fibre SME Project Leader
Job Description :
Overall in-charge for new and upcoming Fibre SME Projects, Site Survey Team and Splitter topup/Patching Team.
Responsible for assisting the Team Coordinator in daily department operations. Serve as a communication conduit between internal and external customers. Specific duties include but are not limited to policy compliance, payment requirements, customer service, scheduling, management of supplies, and orientation/preceptor of new employees. Attend customer and site meeting or survey for better planning and implementation. Conduct daily safety briefing, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on company’s mission. Monitor and assign job Installation jobs to Field Service Technicians and Surveyors.
Ensures to deliver quality standards and provide first class customer service to SingTel Customers.
Manage and monitor KPIs and retention initiatives. Participate in root cause analysis regarding attendance challenges and attrition and develop actions to reduce attrition where possible.
Performs Data analysis and provide necessary reports for operation and cost improvement.
June 23 2013 to October 31 2017
Activ Communications PTE LTD
82 Playfair road D’Lithium Building #04-02 Singapore 368001
Position : Operations Team Leader/Backroom Controller/Senior Field Engineer
Job Description :
Run operation for both ADSL and Fiber Optics Broadband New Installation
Provide escalation support to Field Service Technicians by providing guidance in problem solving customer’s issues. Use all available resources to resolve these issues as efficiently as possible
Lead Field Service technician, foster their professional development and growth via effective coaching and communication and promote teamwork and cooperation in delivering on company’s mission.
Monitor and assign job Installation jobs to Field Service Technicians.
Ensures that Field Service Technicians complete their job with quality standards and provide first class customer service to SingTel Customers.
Manage and monitor KPIs and retention initiatives. Participate in root cause analysis regarding attendance challenges and attrition and develop actions to reduce attrition where possible.
Performs Data analysis and provide necessary reports for operation improvement.
Proactively manage attendance standards compliance and leaves of absences in accordance with company policy and practice evaluate the need for advanced actions based on attendance data and act accordingly.
April 29, 2013 to June 21, 2013
Acacia IT Services Pte Ltd
60 Alexandra Terrace, Singapore 118502
Position : HP Customer Server Engineer
Job Description :
Perform Installation and periodic maintenance of HP Servers/Equipment/System in Data Center.
Installation of HP server Operating System on Linux or Microsoft server
Liaising with Resident Engineer during Installation appt to meet customer requirements
Provide key line support to internal and external customers
Administrative support for merchant setup, change of password and validation of reports
Responsible for licenses, inventories, data and system backup management
Troubleshoot and resolve incidents within SLA
Provide Systems and Applications support to subsidiaries
Feb 01, 2012 to April 27, 2013
Acacia IT Services Pte Ltd
60 Alexandra Terrace, Singapore 118502
Position : Singtel FTTH-ADSL Installer/Surveyor/Support Specialist
Job Description :
Installation of Singtel Fibre Broadband,MIOTV/Digital voice at Residential and SME Accounts
Liaised w/ SME customers and Building Management Office for Site Survey of Singtel Fibre Optics
Provide assistance and drawing in office works and Scheduling with SME customers.
Responsible for the installation and maintenance of broadband services for Residential and Business.
Plan and implement optical fiber, LAN and telephony/ADSL cabling in customers’ premises.
Plan and implement Wi-Fi network in customers’ premises.
Setup and configure equipments for broadband triple play services.
Carry out configuration on routers and switches.
Own end-to-end service delivery to ensure first-time right installation and restoration work and meet service delivery standards
May 02, 2011 to December 10, 2011
ROXAS MIDTOWN HOTEL
186 NSF Bldg., Burgos Cor. San Jose Sts., Roxas City, Philippines
Position : Hotel IT Administrator
Job Description :
Performing installation, setup, configuration, migration, updating and routine housekeeping maintenance of desktop PCs, laptops, servers and other networking equipment
Handling of IT equipment inventory check
Provide IT audio visual equipment support
Assist in other IT Network projects/tasks.
Liaise with product principal for product related H/W or S/W fault.
Carry out warehouse responsibilities and Render logistic support as well as delivery work as assigned.
October 21, 2006 to February 25, 2011
SMART Com. Inc. SNC Panay
Decin St., Lapaz, Iloilo City, Philippines
Position : Network Installer/Field and PC Technician/Rigger
Job Description :
Installation, Testing, Integration and Commissioning of SMARTBRO Broadband Network facility.
Support and administration of the LAN/WAN/WIFI including configuration and maintenance of switches and routers.
Perform network equipment testing, configuration and installation in Testing and Production environment
August 1, 2005 to June 24, 2006
United South East Development Corp.
Accredited PLDT-SMART Contractor
Jaro, Iloilo
Position : Internet and Telephone Installer
Job Description :
Install PLDT Telephone Lines, SMART WIFI / BRO Broadband Internet Connection
PLDT myDSL Wired / Wireless Broadband Internet Connection
Configures and troubleshoot LAN / WAN WLAN PC Network
June 15 2004 to July 29, 2005
United South East Development Corp.
Accredited PLDT-SMART Contractor
Jaro, Iloilo
Position : Customer Sales Force Agent
Job Description :
Solicits and collects application of PLDT and SMART subscribers.
OJT – April 19 to June 5, 2004
Planning and Management Information System Office
Capiz State University, Mambusao, Capiz
Position : Data Encoder
Job Description :
Encodes data, design, create and manage the CAPSU Employee Database
SEMINARS AND TRAININGS
HP Server Installation with OS HP Asia Pacific Pte Ltd May 3, 2013-June 15 2013
Business Critical System
FTTH-Singtel Broadband Installation Singapore Telecommunications February 1-15 2012
Consumer & SME Accounts
Motorola Canopy BTS Installation Smart Communications Inc. August 2007-2008
Smart Broadband Internet Connection Smart Cell site, Lapaz, Iloilo City
Philippines
NOKIA Spare Parts Management Training DHL / EXEL Supply Chain August 21-26, 2006
La Suerte Compound
Parañaque City
Philippines
Philippine Society of Information University of Negros March 3-4, 2005
Technology Students 2nd Occidental-Recoletos
IT Congress Bacolod City, Philippines
Philippine Youth Congress in UP Diliman Sept. 2-3, 2004
Information Technology 2nd Diliman, Quezon City
National IT Congress Philippines
On the Job Training Planning and Management April-Jun 2004
Information System Office
Capiz State University
Mambusao, Capiz, Philippines
Seminar Workshop on Special Problem Capiz State University Sept. 18-20, 2003
Mambusao, Capiz, Philippines
CHARACTER REFERENCES
Edward Samson
Associate Engineer Singapore Telecommunications Pte Ltd. +659*******
Elmer Gregore
MEP Coordinator BYME Singapore Pte Ltd. +659*******
Geneking B. Mercader
Data Centre Engineer EQUINIX Singapore +658*******
ADDITIONAL INFORMATION
With Singapore and Philippines Driving License
Licensed Work-at-Height Supervisor
Notice period: immediately
Last drawn salary: S$3,250.00
Contact this candidate