FRANCIS JUNE

ac6fzs@r.postjobfree.com

267-***-****

HTTPS://WWW.LINKEDIN.COM/IN/FRANCIS-JUNE-1B6B4610

Dedicated, Entrepreneurial Business Process, Business Intelligence, Business Systems Analysis, Data Analysis Professional

Extensive experience functioning successfully in various roles within a Card Call Center environment with roles that included; Credit Associate, Sr. Credit Associate, Credit Analyst, Sr. Credit Analyst, Operations Manager of Application Processing and Customer Service), Manager, Systems, Payments & Settlement, and Manager, Business System Technology Enhancement. Conducted Credit Decision & Underwriting Audits, Worked with Compliance Manager and the OCC in conducting extensive audits of each and every credit, underwriting, authorization, Funding & Settlement Business Processes and Technologies through the process of obtaining a National Bank Charter.

Extensive and diversified experience as a Business Analyst, Technical System Analyst, IT Business Systems Analyst, Technical Data Analyst as well as Quality Testing, Credit Operations

Management & Leadership and Technical Project Management. Conducted peer review audits, random documentation audits of use cases, business rules, process flows data flows documentations versus how systems operated regarding these items to ensure compliance with all state and federal regulations.

Significant industry/domain knowledge in Information Technology, Banking and Financial Services including; Payments, Banking, Investment Fund Management, Treasury, Credit Card, Mortgage, Retail Lending and Commercial Lending

Substantial experience in both managing and re-engineering financial services industry business processes associated with Credit Application Processing, Customer Service, Collections, Fraud and Funding/Settlement.

Highly skilled in creating, organizing and disseminating project documentation and reporting.

Highly skilled at eliciting and gathering requirements, (functional requirements & technical requirements), business workflow, process mapping and translating into detailed functional specifications documentation ensuring all project requirements are met, and all related applications are thoroughly vetted via QA.

Experienced with requirements gathering techniques including: interviews (1x1, Group), Joint Application Development (JAD), Questionnaires, Prototyping, Uses Cases and Brainstorming. Highly skilled and experienced working with technology partners up to and including solution designers and architects to research and analyze current state system capabilities and define technology solutions options and recommendations.

Skilled in managing, coordinating, scheduling and hosting of key Software Development Lifecycle (SDLC) sessions/meetings including; technical design reviews, requirements (business, functional, technical) walk through/Audit, defect analysis, scoping/level of effort and sprint/release planning.

Experienced in conducting impact assessment of requirements, defining scope, and translating to functional specification documentation including: Process flows, use cases, business rules and database dependencies.

Thorough knowledge of Software Development Life Cycle (SDLC) methodologies including; Agile/SCRUM, Test Driven Development (TDD), Iterative Model, Rational Unified Process, UML and Waterfall.

Adept at analyzing and documenting current and future state business processes, features, functionality, and changes. Highly experienced and proficient at conducting both formal and informal knowledge transfer and training.

Have consistently captured business requirements, functional requirements, and technical requirements in a logical and comprehensive way using any and all tools including: MS Word, MS Visio for flowcharting, MS Excel for capturing data points, data definition and edit checks, and MS Project for planning and status

Skilled at using tools to discover, navigate, and analyze Asset Management database, for purposes of data mapping, data flow, data lineage, and metadata discovery, and enhancing specifications and better understanding application andi data infrastructure

PROFESSIONAL EXPERIENCE

InSource, Inc.- Independence Blue Cross March 2018 - May 2018

Contact Center Business Analysis/ Process Optimization

Working with; Matrixed, cross functional, large scale, OmniChannel contact center leadership team to carefully monitor follow-up calls. Goal is to reduce follow-up, repeat calls, and increase First Call Resolution Rate. Producing & delivering related documentation to Customer Service Leadership Team.

Vanguard, Malvern, PA July 2017 - September 2017

IT Technical BSA / QA Tester

Respect existing processes and standards including Technical requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

Worked in Investment Management Systems, Global Investment Systems as a member of the Agile Scrum team focused on the "Multi-Currency" features of the Product Backlog. Conducted process mapping to ensure accuracy of all required, optional, and conditional data.

Attended daily SCRUM meetings along with all other Agile related ceremonies conducted in conjunction with published Agile Methodology principles, ceremonies, and procedures.

Partnered and assisted with QA teams to ensure all requirements were verified, validated included and vigorously tested. Testing included all code, components, interfaces, and adaptors of any variety to ensure we had end to end connectivity and achieved expected results.

Amerihealth Administrators, Philadelphia PA January 2017- March 2017

Sr. Data Analyst

Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

Translating ad-hoc and standard report requests to a formal report to various business segments.

Utilized MS SQL Server Report Request, Microsoft Visual Studio, and Microsoft SQL Server Management studio as tools to prepare reports as requested, and in accordance with quality standards and expectations.

Vanguard, Malvern, PA September 2015 - January 2016

IT Business Systems Analyst (Consultant)

Respect existing processes and standards including Technical requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

Successfully functioned as a Technical Business Systems Analyst within the Project Nautilus team to fill the need for a highly experienced, seasoned Systems Analyst. Served as fourth and final BSA in this role in order to fully decompose and conclude complex UX, business requirements, functional requirements, technical requirements, and data requirements. Audited and validated existing functional and technical requirements that had been written against any changes in requirements, approaches, and documentation that may have arisen over time through the Agile process.

Utilized MS SQL to discover, navigate, and analyze Asset Management database, for purposes of data mapping, data flow, data lineage, and metadata discovery, and enhancing specifications and better understanding application andi data infrastructure..

Worked to integrate custom built application with Cognos to maximize data reporting potential.

Completed all requirement stories, change requests, tasks and status reports on-time, within tight deadlines. Seamlessly worked along with Business Users, Product Manager, UX Designer and on/offshore QA and Development teams in achieving final state of the new software within prescribed time frame.

Interfaced directly with Product Manager, Agile/Scrum Team to elicit and gather requirements in preparation for documenting.

Documented requirements for Investment Management, Same Day Quality Audit (SDQA) and External Communication functionality using Top Team Requirements tool.

Participated in and conducted Scrum sessions in the absence of the Scrum Master on an as needed, periodic basis.

Participated in several successful sprints where all front and back burner stories were decomposed, designed, documented and passed SAT, PIT and POAT testing phases.

Planned and conducted Sprint planning sessions, decomposing user stories and determining both tasks and estimates in preparation for Elevation sprint.

Partnered and assisted with QA teams to ensure all requirements were verified, validated included and vigorously tested. Testing included all code, components, interfaces, and adaptors of any variety to ensure we had end to end connectivity and achieved expected results. .

PNC Bank, Philadelphia, PA June 2014 - June 2015 Technical Business Systems Analyst (Consultant)

Respect existing processes and standards including requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

Utilized full suite of HP ALM Suite for Software Development Life Cycle requirements management piece of SDLC.

Utilized MS SQL to discover, navigate, and analyze Asset Management database, for purposes of data validation mapping, data flow, data lineage, and metadata discovery, and enhancing specifications and better understanding application andi data infrastructure..

Utilized UML as a means to document disparate components of the, including how the various components interacted with each other

Work closely with stakeholders to determine business and technical solution, assess impact to existing work processes and systems, and pinpoint how to manage integration. Conducted process mapping, both current and future state to ensure veracity of critical data flows

Worked in conjunction with fellow Technical Business System Analysts, QA Analysts, Developers and Software Engineers to ensure any new or changed requirements were elicited, gathered, documented and thoroughly QA tested. Production Support feedback was captured, analyzed and resolved with user base and any assigned defects were given proper priority, segmented and worked as expeditiously as possible.

Partnered and assisted with QA teams to ensure all requirements were verified, validated included and vigorously tested. Testing included all code, components, interfaces, and adaptors of any variety to ensure we had end to end connectivity and achieved expected results.

Barclaycard US, Wilmington, DE July 2013 - January 2014 Technical Business Systems Data Analyst (Consultant)

Respect existing processes and standards including Technical requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed.

Brought on board to the newly formed Data Governance team to assist in implementing a Data Governance program. Worked in conjunction with management to facilitate the movement of the user community from the legacy data store to the Improved Corporate Data Store (CDS).

Utilized MS SQL in creating data sets to be scrubbed, cleansed, and downloaded to MS Excel.

Utilized MS Excel Data Quality model in conjunction with SQL datasets for the specific purpose of tracking, reporting, archiving, and auditing in conjunction with Data Governance policies and procedures.

Worked directly for Governance/Audit team lead performing tasks to reduce administrative overhead, allowing Data Quality Lead to increase focus on higher level tasks associated with migration to new data store with specific focus on Data Quality, completing 100% within or before prescribed due date(s). Tasks included execution, generation, editing and publication of Technical Data Quality Scorecard data analytics, worked with management to triage, route and monitor production data quality issues and generate Bi-weekly summary report of production data quality issues for reporting to the Information Management Steering Committee.

Worked with several project teams to produce and validate metadata documentation including data dictionaries and data maps. Extensive data mapping in Enterprise wide single source of standards, ETL templates, and required data characteristics.

TD Bank, Mt. Laurel, NJ May 2012 - September 2012

Technical Business Analyst IV (Consultant)

Respect existing processes and standards including requirement/project disciplines, technology delivery and business technology architecture, escalating issues as needed.

Project was to implement Time Ordered Posting based on guidance from the Office of the Comptroller application and data infrastructure.

Resolved 70+ overdue action items within two weeks of assignment to the project. Reached out to LOB resources as necessary to ensure all overdue issues and action items were caught up and resolved.

Documented swimlane Visio flow charts to illustrate how the TD Advance Deposit process would work within each channel/LOB. Documented architectural diagram illustrating various system interfaces.

JP Morgan Chase Card Services IS, Wilmington DE September 2009 - March 2012

Sr. IT Technical Business Systems Analyst

Respected existing processes and standards including technical requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed. At the same time leveraging processes that reflect industry standard Business Analysis practices such as wire framing, conceptual design, mapping business workflows, writing business, functional and non-functional requirements, writing user stories, and creating requirement traceability matrices

Created functional specification documentation that included (but not limited to): page prototypes, use cases, process flows, business rules, user and application interface design to communicate planned system functionality for CSD Collections IS. Defined and assisted Development with designing technology-based solutions to meet business requests within established technology frameworks.

Conducted peer reviews, stakeholder reviews, and LOB review to ensure all specification documentation was audited for completeness, accuracy, totality, and was in synch with ALL business requirements.

Assisted testing teams in translating requirements and use cases into test conditions and expected results for product, performance, user acceptance, and operational acceptance testing.

Utilized UML as a means to document disparate components of the including how the various components interacted with each other

Extensive Data modelling, data mapping, and quality audit.

Utilized JIRA, Confluence in planning, tracking and managing the release of project software.

Utilized MS SQL to facilitate data and business analysis, illustrating findings, dashboard reporting to justify solution recommendations or track testing progress.

Worked along with team in tackling and all Banking and Credit Card Compliance regulations in flight at the time including; Credit CARD Act, Dodd-Frank, Consumer Financial Protection Bureau, Telecommunications Protection Act, Consumer Protection Act. Enhanced and/or built solutions to ensure compliance with regulations impacting the JPMC Business.

GMAC Mortgage April 2009 - July 2009

IT Technical Business Systems Analyst III (Consultant)

Respected existing processes and standards including Technical requirements management and project management disciplines, technology delivery and business technology architecture, escalating issues as needed. At the same time leveraging processes that reflect industry standard Business Analysis practices such as wire framing, conceptual design, mapping business workflows, writing business, functional and non-functional requirements, writing user stories, and creating requirement traceability matrices

Provided guidance and direction to Business Analysts

Elicited, gathered, documented and communicated Business Requirements and Systems Requirements Specifications for designing and implementing an Automated Valuation Method for property valuation.

Conducted peer reviews, stakeholder reviews, and LOB review to ensure all specification documentation was audited for completeness, accuracy, totality, and was in synch with ALL business requirements.

Served as liaison to stakeholders including Correspondent Commercial Lending Operations, Underwriting and Auditing business groups to elicit, analyze, document, communicate and validate requirements for the Wholesale Asset Lending Technology (WALT) system of record and Business Lending Technology (BLT) workflow application.

Created Wholesale Asset Lending Technology and Business Lending Technology prototypes and documented detailed functional requirements including XML request and response specifications.

Attended twice weekly AGILE methodology Scrum sessions.

Utilized UML as a means to document disparate components including "how" the various middleweight components interacted with each other.

Conducted internal requirements walk-through/Audit sessions with both Business Function Leaders and Technical Leaders

Utilized MS SQL to discover, navigate, and analyze Asset Management database, for purposes of data mapping, data flow, data lineage, and metadata discovery, and enhancing specifications and better understanding application and data infrastructure.

Fidelity Information Services, Malvern, PA January 2007 - January 2009

Sr. IT Technical Business Analyst

Respected existing processes and standards including requirements/ project management disciplines, technology delivery and business technology architecture, escalating issues as needed. At the same time leveraging processes that reflect industry standard Business Analysis practices such as wire framing, conceptual design, mapping business workflows, writing business, functional and non-functional requirements, writing user stories, and creating requirement traceability matrices.

Provided direction and guidance to Business Analysts

Served as liaison to stakeholders to elicit, gather, analyze, document, communicate and validate requirements for Xpress Enterprise Services and Touch-Point Internet Banking products. Completed all deliverables on or before prescribed due date(s) in project team to deliver Commercial Internet Banking Application. Verified and Validated designs, requirements, functionality, data flows, service calls, etc. in JAD directly with End Client.

Conducted extensive data modeling, and data mapping. .Utilized MS SQL to discover, navigate, and analyze UI, Middleware Web service XSD, and related databases, data elements, metadata and validation of all aforementioned.

Conducted peer reviews, stakeholder reviews, and LOB review to ensure all specification documentation was audited for completeness, accuracy, totality, and was in synch with ALL business requirements.

EDUCATION

Southern New Hampshire University - Manchester, New Hampshire

Computer Information Systems

Goldey Beacom College, Wilmington, DE

Computer Information Systems

Delaware County Technical School, Marple, PA;

Scientific Data Processeing

TECHNICAL SKILLS

IT Program / Project Mgmt., Meetings, Mass & Targeted Communication

MS SharePoint, Serena Business Manager (Team Track), Microsoft Enterprise Project, Microsoft Exchange, Clarity, Live Meeting, WebEx

Solution Architecture & Languages, Platforms

B2B XML STDS - International Financial Exchange (IFX), Java, Web Services, Service Oriented Architecture (SOA) including XML

SDLC Methodologies

Agile (Scrum), Iterative Development, Joint

Application Development (JAD) Rational (RUP), Waterfall, UML

Requirements/ Defect Mgmt./ Change Requests

HP Application Lifecycle Management (ALM), HP Quality Center, Top Team, IBM Rational, JIRA Mercury Test Director, Dev Track, Cognos

Business Modeling, Web Design, Wireframing

BDM - Business Design Methodology, Business Process Modelling Notation, Visio

Office Tools

MS Access, Excel, Outlook, Communicator, PowerPoint, Visio, Word

Office Collaboration

E-Meeting, Exchange, Live Meeting, Lotus Notes, Sametime, SharePoint

HP Application Lifecycle Management (ALM), HP Quality Center

Databases

ORACLE, Teradata, Microsoft SQL Server, Erwin, Microsoft Access 2000

Technical Data Mapping, Query, Reporting, Data Mining

SQL Server Management Studio, MS SQL Developer, TOAD, Crystal Reports, SAS, SQL Server Reporting Services, Lotus Notes, COGNOS

Collaboration, Building Relationships

Built relationships at all levels including entry level to C-Suite level. Reported to VP, Operations & Credit, conducted training, performance development & assessment, Monthly Bank Board Presentations, and collaborated with SME'S, Developers, architects, BA Management, Database Developers, and QA teams to manage delivery of newly defined products and reports.

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