Customer Service Manager
Resume:
Jennifer Halvorson
Experienced optician
Otsego, MN 55330
********.***********@*****.***
To obtain a challenging position as an optician in a company that values ethics and a commitment to the community.
Authorized to work in the US for any employer
Work Experience
Optician
Kennedy vision health center - Plymouth, MN
December 2017 to Present
I help patients as they come out of the Drs exam room with their optical needs . Measuring for progressive, bifocals, trifocals.
Fitting for single vision as Necessary .
I bill insurance on a daily basis. Check in labatory jobs . Train in new opticians . Daily problem solving and dispensary of Eyewear.
Assistant Accessories customer service manager
Bon-Ton - Roseville, MN
November 2017 to January 2018
I merchandise the new products onto the sales floor, put up the sales ad as changes are needed, cashier as needed, opening up credit applications. Help the lead manager with any daily tasks . Work with customers to fulfill their needs.
Managing optician
VVO Optique - Roseville, MN
September 2017 to November 2017
Performing the daily functions of managing an optical retail store. From hiring,staff training, recruiting, staff & managing the staff from opening procedures to closing procedures on a daily basis . Having a retail environment inside of a host location, and having good relationship with other retail managers . And making sure that the sales, customer service, patient orders were processed in a timely manner. Processing the books at the end of the night making sure that the host and company records matched and making sure everything was completed correctly and on time on a daily basis . Always making sure that the dispensing of prescription glasses, was done and patient information was done according with HIPPA laws . As well as repairs & adjustments. Optician Technician
Edina Eye Physicians & Surgeons PA - Burnsville, MN October 2015 to September 2017
Fitting & adjusting eyeglasses.
Balancing office books and cash, Vender Returns, and invoices . Buying for the location, Problem solving,
Checking in laboratory work orders, Working with insurance companies, Doing inventory regularly.
Optician/Optometric Technician
Luxottica Retail-PEARLE VISION franchise location - Blaine, MN April 2014 to October 2015
Constantly meet or exceed monthly sales of $20,000
• Support optometrist with initial patient screening
• Educate patients on t he importance of regular eye exams and taking care of their eyewear
• Insertion and removal training of new contact lens wearers
• Cooperate with manager and optometrist to ensure patient receives the best care and satisfaction of needs and wants
• Process insurance claims
• Inspect the accuracy of incoming orders to ensure cosmetic and prescription requirements
Jewelry Sales Associate
Sterling Jewelers Inc. - Blaine, MN
May 2014 to December 2014
Customer service, processed jewelry merchandise as it came in . Set sale ads, open & close duties, worked with management staff to boost sales. Repair customer owned jewelry. Helped with training in the seasonal hires. Processed warranty work as well. Optician / Contact Lens Specialist
LUXOTTICA RETAIL - SEARS OPTICAL
March 2008 to April 2014
Controlled the flow of patients to ensure quality customer service
• Aided in optical sales
• Daily cleaned as needed
• Performed insertion and removal training of new contact lens wearers
• Administered the pre-screening of patients including refraction, visual field test, and glaucoma screening test
• Performed lens treatments such as tinting and neutralizing lenses
• Check in & Check out patients scheduling optometrist appointments, also checking insurance benefits for patients.
• Managed all phases of store operations to ensure maximum sales and profitability. Cashier (Seasonal)
MSE - Saint Paul, MN
September 2008 to July 2009
Cashier at MN wild hockey lodge.
Ringing sales. Merchandise processing, opening and closing procedures, Jewelry Specialist
Rogers Jewelers - Edina, MN
December 2007 to March 2008
Merchandise sales, customer service, processed credit card applications, opening up & closing down duties, processed new shipments, jewelry repair, merchandising the sales floor, coordinated events . Training in new staff.
Shift Supervisor / Jewelry Consultant
Gordons Jeweler's
October 2005 to December 2006
Managed all phases of store operations to ensure maximum sales and profitability. Focused on key business initiatives, store presentation, marketing execution, inventory management, loss prevention, payroll management, risk management, and daily operational cost control.
• Personally recognized for outstanding customer care Store Manager
LUXOTTICA RETAIL - SUNGLASS HUT
January 2001 to October 2006
Managed the daily functions of a store operation to include - selling, recruiting, store set up, maintenance and inventory control. Achieves store success by working towards the maximum expectations.
• Personally recognized for outstanding customer care
• Achieved an 15% sales growth every year which resulted in Manager of the year from 2001 to 2006 Management Trainee
Helzberg Diamonds - Roseville, MN
January 2002 to June 2003
Processing credit applications, customer service, sales, training, interviewing new candidates. Processed new shipments, clientele management, watch repair, merchandising the sales floor to company plan . Opening up & closing down duties
Jewelry/ accessories assistant manager
Bloomingdale's - Bloomington, MN
April 1997 to January 2001
Training, assisting manager with schedule placement, cashing out clients, holding special events, merchandising, opening up credit account, helping with reviews, opening & closing procedures. Netting a volume annually. Doing minor bench repairs on custume jewelry & watch adjustments on fine
& fashion watches
Shift trainer
Arby’s - Saint Paul, MN
July 1994 to April 1997
Cashiering, waiting on customers in dining room, drive through, cleaning dining room, getting ready for lunch working the breakfast crowd, making sure all new hires were trained in properly and paperwork was into the district sales manager. performing monthly audits on paperwork, going to meetings, making sure restaurant operations were in check, filling in in any spot where the restaurant needed help, Opening and closing procedures were done in a timely matter. Education
Diploma in General Studies
JOHNSON HIGH SCHOOL
1991 to 1994
Skills
Spanish speaker, Mac software, Microsoft programs
Awards
Manager of the year
December 2001
Won every year at sunglass hut
Perfect Attendance
January 2013
I Was presented this award at Sears optical.
I did 5 consecutive years of perfect attendance.
Additional Information
SKILLS & ABILITIES Seasoned professional that excels in providing excellent communication skills, developed through experience in retail, customer service, front desk reception and store management Proven ability to lead, motivate and stimulate others to achieve goals and inspire change through dedication and hard work. Flexible team player who prospers in a fast-paced work environment based on past experience. Continually seeking to improve both personal and professional life through education and building relationships. I am currently working to complete my American Board of Opticianry (ABO) certification.
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