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Human Resources Director

Chandler, Arizona, United States
July 26, 2018

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Human Resources Professional

Strategic and hands-on Human Resources professional

Master in Administration from Harvard University Graduate School of Education

Bilingual in Spanish and English, SPHR and SHRM-SCP certified. Hospitality, High tech, Manufacturing and Healthcare industry experience

Intermediate level Excel user


TIEMPO DEVELOPMENT, Tempe, AZ July 2017 – June 2018

Chief Human Resources Officer

Supported 350 employees located in Mexico (Guadalajara, Monterrey and Hermosillo) and 11 employees in Tempe, Arizona.

Performed a Listening Tour that generated a report on Company’s state of affairs. Identified growth impediments.

Restructured the Human Resources organization.

Introduced the HR Business Partner role and aligned it with customers’ accounts to impact business bottom line.

Introduced OD function which allowed HR to support requests from the Operations group to assess the efficiency of specific client centered software development groups.

Together with Finance, transferred all employees from an outsource model to Tiempo employees. This entailed the development and implementation of a new hiring model, compensation model and legal Mexican government requirements. The transition was accomplished successfully with 100% of the employees signing new employment contracts.

Managed HRIS implementation from data collection of key requirements, identification of key stakeholders, budget, research of potential vendors, demos, evaluation of systems, contract, data migration, system testing, global training, and the GoLive. The implementation of BambooHR was very successful. No more Excel spreadsheets to manage the Recruiting of candidates nor the need to deliver payments for running reports. Managers, HR and Tiempo Development are now able to use people analytics to drive business performance.

Implemented a Service Award Program

Managed Open Enrollment for US employees and introduced HDHP with a Health Savings Account.

Transformed HR organization from a transactional group to a strategic business partner.

Reduced turnover by 6.5%.

ORTHOARIZONA, Phoenix, AZ August 2014 – July 2017

Human Resources Director

Report directly to the Chief Executive Officer. Provide leadership to the Corporate HR team and to 19 Divisions throughout the Phoenix metropolitan area. Direct all functions of the Human Resources department. Support 65 physicians, 59 mid-levels and 600 employees. Strategic Partner to Leadership team and Board of Managers.

Implemented Ethics and Compliance Hotline.

Implemented Applicant Tracking System.

Directed implementation of company’s website Landing page for “Jobs” at OrthoArizona.

Designed, developed and implemented HR Handbook with HR policies and procedures.

Reduced turnover rate from 36% to 6% YTD.

Designed, developed and implemented Exit Interviews through survey monkey.

Saved 500K+ through several strategic partnerships and initiatives.

Strong Employee Relations experience have resulted in zero legal actions against the company.

Converted 44 PTO policies into one policy that was approved by the Board of Managers.

Designed and Developed New Hire Orientation.

Designed and Developed Benefits Orientation.

Implemented new Plan year for Benefits. Managed 3 Open Enrollments.

Introduced and implemented Telemedicine.

SILVERLEAF CLUB, DMB Associates, Scottsdale, AZ Jan 2012 – Aug 2014

Human Resources Manager / Payroll Manager

Managed the Human Resources and Payroll Department.

Performed employee relations investigations and administered the Full Life Cycle Recruitment process.

Managed policy procedure development, FMLA’s, STD and LTD claims.

Administered worker’s compensation claims. Managed OSHA reports and EEO-1 survey.

Developed and delivered new hire orientation. Administered health benefits and 401K.

Manage onboarding process and exit interviews.

Processed payroll for 200 employees.

JABIL, Tempe, Arizona 2010-2011

Employment Manager

Managed the hiring of 500 new employees in 9 months (went from 800 to 1,300 employees).

Managed salary recommendations. Ran reports / queries using Excel and Peopleclick’s Applicant Tracking System.

Conducted Full Life Cycle Recruitment for all Exempt and Non-exempt employees.

Entered Employees’ changes into HRIS System for corporate processing.

Coordinated with Universities and Colleges students’ Internships, Curricular Practical Training Authorizations (CPT), and Optional Practical Training (OPT).

Participated in Career Fairs at local Universities and Technology based colleges.

Member of Tempe’s ITT High Tech Industry Advisory Committee.


Substitute Teacher

Delivered academic instruction within the Foreign Language and the Special Education departments.

Taught students how to do Career Assessments, write resumes, and prepare for an interview.

Performed mock job interviews that were videotaped to provide students with professional feedback.

Taught Spanish levels 1 through 8.

INTEL CORPORATION (various positions in 12 years)

Arizona Workforce Development Manager, Global Direct Labor Training Manager (Assembly/Test),Planning Systems Training Manager, Strategic Planning Corporate Trainer, Sourcing Manager

Spearheaded Direct Labor Training activities for the United States, the Caribbean, and the Far East.

Managed Recent College Graduate (RCG) and Recent Technical Graduate (RTG) programs.

Launched and administered University of Phoenix on-site Materials Management Program.

Propelled success of school-to-work initiative by pioneering partnerships with 5 community colleges.

Results of partnerships published in a national HR magazine.

Certified corporate trainer for Management by Planning. In this capacity, trained mid-level management on how to align their organization’s strategies, tactics, and metrics with Intel’s vision.

Managed Planning Systems Training organization. In this role, drove improvement of corporation’s global Computer Systems Training Rooms by crafting $3M CPA and successfully completing the upgrade of the rooms.

Designed and implemented Planning Employee Development Resource program, delineating job-specific responsibilities, training and mentorship opportunities and career development strategies.

Introduced APICS training in Penang, Malaysia, empowering 1st in-country Intel staff completion of inventory management certification.

Managed Quality Improvement activities for the Planning organization.


Harvard Graduate School of Education, Harvard University, Cambridge, Massachusetts

Master of Education in Administration, Planning, and Social Policy (APSP)

University of Puerto Rico, Rio Piedras, Puerto Rico

Bachelor of Arts in Public Communication (Magna cum Laude)

SPHR (Senior Professional in Human Resources, Human Resources Certification Institute) through 2021

SHRM-SCP (Society of Human Resource Management Senior Certified Professional) through 2019


Employment Law Update Conference MSEC (2012, 2013, 2014. 2015, 2016, 2017)

Barbara Trautlein, Change Intelligence 2 days Seminar (2017)

Microsoft Excel User Level 1 and 2 (1 semester class at Mesa Community College-2017)

Liz Wiseman Multipliers and Diminishers Training (2016)

Managing the Ill and Injured Worker through FMLA, ADA and WC (2014)

The Employment Law Seminar, Whiting & Associates, Inc. (2013)

Family and Medical Leave Act: A Guide for Human Resources MSEC (2012)

Beyond the Written Affirmative Action Plan Training Program (2011)

SHRM Learning System Certificate of Achievement (2011)


Current Advisory Board Member Mountain States Employers Council, Arizona

Current member Arizona Human Resources Executive Forum

Current member Harvard Club of Phoenix

Current member Society of Human Resource Management (SHRM)

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