Customer Service Microsoft Office
Resume:
PETAR VOYNOV
Hesby St, North Hollywood, Ca *****
*.******@*****.***
https://www.linkedin.com/in/petarvoynov
Operations & IT Professional
Trilingual, MCSA professional with technical expertise on Microsoft SaaS and on-premises technologies.
Reliable, meticulous business analyst with a proven ability to synthesize information and revise processes,
resulting in increased productivity and customer satisfaction. A multi-role, genuine perfectionist, repeatedly
awarded for providing best-in-class customer service and communications in a variety of business settings.
Skills Software
Office 365; Azure AD Premium and Intune
Active Directory, Azure AD Connect and ADFS
Exchange server 2010/2013, Lync 2010/2013, Skype for Business 2015
DNS, TCP/HTTP protocol concepts and Network trace analysis experience
Languages
Fluent in English, French and Bulgarian
Certifications
Microsoft Certified Professional: MCSA Office 365
Microsoft Exam 346: Managing Office 365 Identities and Requirements
Microsoft Exam 347: Enabling Office 365 Services
Experience SADA Systems, Los Angeles January 2018-present
Office 365 and Azure Consultant
Supporting and guiding enterprise customers from multiple verticals to deploy, migrate
and operate seamlessly with Microsoft cloud services
Architect and deliver projects of diverse nature and complexity
Analyzing, developing and communicating key Onboarding process and technology improvement feedback for FastTrack Onboarding and entire deployment cycle.
Guide and walk through Active Directory remediation requirements
Guide and walk through Networking and Security requirements as applicable
Developing, fostering and maintaining effective customer relationships.
SADA Systems, Los Angeles March 2016-present
Microsoft Office 365 FastTrack Deployment Engineer
Convergys Bulgaria 2014-2016
Microsoft Office 365 Technical Support Engineer
Supporting francophone customers resolve Office 365 related issues, primarily
around Exchange and Skype for Business Online
Maintain high customer satisfaction
Handle high load of support incidents across multiple technologies
Hewlett-Packard Global Delivery Bulgaria Center 2010-2014
-Business Analyst at HP Software Enterprise
Improve processes and practices across the organization
Optimize operations, related to support incidents’ handling
Work closely with HP Senior Delivery Manager on various activities on demand
-Customer service representative with French at HP Software Enterprise
Single point of contact for all clients of HP SW, serving as liaison with
delivery engineers
Handle multiple administrative and technical activities for both internal HP
personnel and clients
Train new hires
Top performer awarded continuously for customer satisfaction
Education New Bulgarian University 2005-2009
BA, Animation
4 year course completed
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