PETAR VOYNOV

Hesby St, North Hollywood, Ca *****

747-***-****

ac6fpf@r.postjobfree.com

https://www.linkedin.com/in/petarvoynov

Operations & IT Professional

Trilingual, MCSA professional with technical expertise on Microsoft SaaS and on-premises technologies.

Reliable, meticulous business analyst with a proven ability to synthesize information and revise processes,

resulting in increased productivity and customer satisfaction. A multi-role, genuine perfectionist, repeatedly

awarded for providing best-in-class customer service and communications in a variety of business settings.

Skills Software

Office 365; Azure AD Premium and Intune

Active Directory, Azure AD Connect and ADFS

Exchange server 2010/2013, Lync 2010/2013, Skype for Business 2015

DNS, TCP/HTTP protocol concepts and Network trace analysis experience

Languages

Fluent in English, French and Bulgarian

Certifications

Microsoft Certified Professional: MCSA Office 365

Microsoft Exam 346: Managing Office 365 Identities and Requirements

Microsoft Exam 347: Enabling Office 365 Services

Experience SADA Systems, Los Angeles January 2018-present

Office 365 and Azure Consultant

Supporting and guiding enterprise customers from multiple verticals to deploy, migrate

and operate seamlessly with Microsoft cloud services

Architect and deliver projects of diverse nature and complexity

Analyzing, developing and communicating key Onboarding process and technology improvement feedback for FastTrack Onboarding and entire deployment cycle.

Guide and walk through Active Directory remediation requirements

Guide and walk through Networking and Security requirements as applicable

Developing, fostering and maintaining effective customer relationships.

SADA Systems, Los Angeles March 2016-present

Microsoft Office 365 FastTrack Deployment Engineer

Convergys Bulgaria 2014-2016

Microsoft Office 365 Technical Support Engineer

Supporting francophone customers resolve Office 365 related issues, primarily

around Exchange and Skype for Business Online

Maintain high customer satisfaction

Handle high load of support incidents across multiple technologies

Hewlett-Packard Global Delivery Bulgaria Center 2010-2014

-Business Analyst at HP Software Enterprise

Improve processes and practices across the organization

Optimize operations, related to support incidents’ handling

Work closely with HP Senior Delivery Manager on various activities on demand

-Customer service representative with French at HP Software Enterprise

Single point of contact for all clients of HP SW, serving as liaison with

delivery engineers

Handle multiple administrative and technical activities for both internal HP

personnel and clients

Train new hires

Top performer awarded continuously for customer satisfaction

Education New Bulgarian University 2005-2009

BA, Animation

4 year course completed

Contact this candidate