Customer Service Representative

Grace Martinez

Tucson, AZ *****

******.*.**********@*****.*** - 520-***-****

Work Experience:

CUSTOMER SERVICE REPRESENTATIVE

Department of Economic Security - Child Care Administration - Tucson, AZ - Oct 2017 to present

Primary Care Worker

Casa de los Ninos - Tucson, AZ - July 2017 to Oct 2017

Youth Care Worker

Southwest key program - Tucson, AZ - December 2016 to Oct 2017

Special Services Associate

The home depot - Tucson, AZ - May 2013 to January 2016

Customer Service Representative

Cross country automotive services: Nov 2008 - May 2013

Personal Assistant

Ice Plant Liquors Inc - Tucson, AZ - January 1998 to November 2008

Clerk II

Department of Economic Security - Tucson, AZ - July 1993 to January 1998

EDUCATION: Diploma Tucson High School - 1984 to 1988

ADDITIONAL INFORMATION:

Receptionist/ Front desk duties-

Answering multi-line phone system, perform general office duties, filing and copying, distributing incoming and outgoing inter-office/U.S mail, greeting incoming clients, verbal and written communication skills in English and Spanish, demonstrated ability to read and comprehend written/graphic/oral instructions. Prepared training packets, scheduled employee training and booked training/ conferences rooms, rental vehicle and made hotel reservation as needed for training instructors.

Customer service representative/Sales representative-

15 years customer service experience, phone etiquette, computer knowledge basic computer programs:

WordPerfect, Excel. Focused on understanding customer needs, developing resolutions, ability to grasp

product knowledge, rapidly and address customer questions or complaints. Able to stay calm when confronted with irate customer and defuse tense situations. Understanding of customer psychology to more effectively problem solve, independent worker, with high energy, great communication skills, reliable, friend, professional and able to work with little oversight and collaborative in team environments.

Youth / Primary Care Worker- Provided supervision on children during shift, daily log activity documentation during shift, provided written shift report, entered daily progress logs, verbally pass on shift report to include: behaviors, injuries, medical needs. Also did daily task sheets to include: cleaning and disinfecting workstation and play rooms, TV area, art room, organized closet.

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