Manager Service
Resume:
Jeffrey J. Orsini, CFBE ***** N. **th Way
Scottsdale, AZ 85266
*************@*****.***
Professional Experience
Corporate level Manager and Trainer with over 25 years of results oriented operations
background in the Hospitality industry. Diversified management experience spanning
from Private Club, Operations Manager, Hotel and Restaurant Operations, Strategic
Marketing, Budget/Finance and Human Resource management.
Professional Strengths
●Ability to Motivate Staff Members using “service recovery” methods
●Train and Educate Key Managers in all Food and Beverage Outlets
●Effectively Analyze then Problem Solve
●Bottom Line Performance Oriented with a “hands on” style of Management
●Bilingual (medium conversational Spanish)
Operations Experience
Double Tree Hotel 5/03-7/18
Director Food and Beverage
Complete profit and loss responsibility for all food and beverage outlets. Restructured the
F&B operation increasing revenues approximately 10-15% in restaurant, lounge, poolside
and catering business. Acting GM in manager’s absence. Successfully trained/mentored
mid managers to Department Head levels.
Lakes Country Club 3/00-5/03
Operations Manager
Oversee all food and beverage outlets along with the maintenance operation of the
country club. Reduced labor from 35% to 32.5% and increase average check by $1.56
from prior year. Acting GM in manager’s absence.
Gold Canyon Golf Resort 12/98-3/00
Director Food and Beverage
Effectively managed all food and beverage outlets; two restaurants, large banquet facility
(450 seat), room service and golf course outlets. Built revenues up 11% over prior year .
Uptown Brewery 6/96-12/98
Multi Unit Manager
Complete responsibility for all departments of two full service Micro Breweries,
including staffing, training, menu creating and staff development.
Hospitality Franchise Systems, Inc. 11/91-6/96
Corporate Training Manager
Created, developed and implemented training and training materials to 560 Ramada Hotel
properties nationwide. Developed a self contained audio/visual teleconferencing training
program, authored and produced “teletraining” videos saving the company bottom line
dollars for production and retail costs.
Phoenician Resort 10/88-11/91
Service Manager
Opened this $300M 5-star luxury resort with responsibilities of two restaurants and room
service operation. Total food and beverage revenues in excess of $16M which exceeded
budget by 13%. Streamlined existing labor intense menus and expanded seating volume
in outdoor dining resulting in a 9% increase in casual dining revenues.
Education
Bachelor of Arts Degree, Urban Studies
California State University, Northridge 1984
Certificate Degree, Hotel and Restaurant Management
U.C.L.A 1986
Professional Certifications
CFBE, Certified Food and Beverage Executive, 1990
Alcohol Awareness Certified Trainer, 1992
Dale Carnegie Training, 2001
Certified Food Manager, 2018
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