Customer Service Representative

Deborah Hannas

PROFILE SUMMARY

I am an experienced Fraud Specialist and Customer Service Representative with over twenty years of providing outstanding customer service during my time with Citi Group and First Data. I have outstanding communication skills, both written and verbal, and work effectively in a fast-paced, team environment. I have proven throughout my career to be hard-working, possess outstanding time management skills, and to deliver my work with the utmost attention to detail.

TECHNICAL SKILLS:

POS 2000, MS Word and Excel, FSP 2000, MIS (TASQ Web) Noc Portal, and Data Wire Activation application

EXPERIENCE:

Present DM Bowman 4/18 to present

Leed Recruiter

Making phone calls to truck drivers that have applied to Bowman to try and get them to come to Bowman

Temp. Through Ultimate Staffing. Frederick, Md.

Citi Group

Fraud Specialist

Hagerstown, MD

2013 – 2016

Worked in the fraudulent accounts department

Researched accounts that have fraud occurring and called card members about the activity on their account

Blocked accounts that have fraud occurring

Conversed with the criminals that call in with peoples’ card information

Handled inbound and outbound calls to card members

First Data

Fraud Specialist

Hagerstown, MD

1999 – 2012

Handled both inbound and outbound calls with card members

Resolved fraudulent activity and talked to frauds when researching account history

Multi-tasked between multiple computers systems

Gained complete knowledge of all data wire support

Keyed data wired accounts using multiple platforms

Responsible for FD2000 account processing and getting the PDL files built.

Processed overnight orders

Handled conference calls with data wire and RM's and IT people

Troubleshot data wire problems.

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