ac6fn0@r.postjobfree.com ** Warren Drive

302-***-****© 302-***-**** (H) Newark, Delaware 19702

Objective

To utilize my experience, knowledge and proven leadership skills to manage programs, projects and resources by synthesizing information, prioritizing business goals and driving results through all project stages including design, build, implementation, testing and on-going life cycle management; to employ my strong communications skills to build a network of relationships among peers, stakeholders, internal partners and external constituencies to ensure projects are delivered on schedule within timeline and under budget.

Specialty and Experience

Business Continuity (BC) and Disaster Recovery (DR) strategy, design, implementation, testing, and life cycle management. Crisis Management, IT/DR Audit and Risk Management

PMP (PMBOK 5) trained – preparing for PMI exam

Multi-platform Security and Support Knowledge – MCSE Win2003, Novel C.N.A./C.N.E.

Six Sigma Green Belt, ISO2001, ISO2300, SIG, ITIL, LDRPS, Notify

Financial regulatory training, tools – IFP, Model, Bolt, Synergy/Lean, Flash and Skype

Microsoft Professional Office

Bank of America –Retail Servicing– 04/2017 to present - ATM Debit Card Fraud Analyst II

Performed research to resolve customer issues or service requirements and escalated calls to appropriate business sections as needed

Ensured all actions are resolved in compliance with industry regulations and bank procedures thereby obtaining consistent 100% quality levels

Provided top customer service while obtaining excellent customer review feedback

Submitted multiple process or application suggestions for improving the customer experience, service delivery, and management reporting requirements

Collabera – Contractor to IBM – 06/2015 to 12/2016 – Consultant/Lead Project Manager

Developed statement of work to meet client leadership requirements

Developed meeting and report specification and metrics

Presented final report and executive summary to project sponsors, leadership and participants at project completion

Architectural Disaster Recovery Assessment - 10/2016 to 12/2016

• Perform Resilience Assessment for Disaster Recovery environment

• Lead Senior Consultant responsible for reviewing seven technical areas, technical staff requirements, and business continuity processes

Application Recovery Plan Development 02/2016 to 10/2016

• Develop standardize plan templates and key scenarios for each application

• Lead Senior Consultant responsible for interviewing 30 application owners and technical staff to build Application Recovery Plans for each Financial client-facing application

• Data gathered analysis including SIG (Standard Information Gathering) spreadsheet, SOC 1 & 2 documents, SSAE16 documenting, identify gaps, risks/issues, document plans thoroughly and perform Tabletop plan walk-through

BIA Consultant – Business Impact Analysis Consultant – 11/2015 to 02/2016 –

• Senior Consultant responsible for interviewing and gathering information for 20 Business Functions

• Identified Critical Business Process, Process RTO, Applications, (RTO and RPO), inter-department dependencies, process recovery priorities

• Prepared and presented final report and Executive Presentation on BIA results

BCP Consultant – Business Continuity Plan Development 11/2015 to 12/2015

• Responsible for developing Departmental Business Continuity Plans for one Department and providing a standardize template and approach for developing other plans

• Managed daily status tracking and customer meetings

Project Manager -Application Plan Development – 06/2015 to 10/2015

• Responsible for gathering application recovery details for 120 applications supporting 19 Business Units

• Built Application Recovery Procedures based on questionnaire feedback and technical designs

• Managed daily status tracking and customer meetings

• Generated daily and weekly reports for management

Responsible for gathering application recovery details for 120 applications supporting 19 Business Units

Sungard Availability Services – 06/2013 to 02/2015 – Service Delivery Executive Program/Project Management/Disaster Recovery Leader – Various Public and Private Engagements

Managed multiple contracts totaling over $1.5 million dollar annually across various industries by directing and managing all IT services for project delivery

Developed governance and processes for overall program management

Provided day-to-day contract and service level management and oversight

Identified and built program management key factors and individual project plans with critical milestones for each test execution, event preparation or life cycle management

Managed multiple DR test execution projects through four phases - service transition, test preparation, test execution, and life cycle management

IBM Business Resiliency – 10/2006 to 06/2013 - Senior Business Continuity and IT Disaster Recovery Consultant – Various Public and Private Engagements

Provided over $5 million-dollar consulting services for multiple clients over seven years

Services provided included Risk Management, Business Resiliency Planning - Business Continuity (BC), Crisis Management (CM), and Disaster Recovery (DR) consulting services to external enterprise-wide clients

Technical consultant with ability to assist client with the assessment, development and design of both their BCP environments and IT architecture solutions

Led Business Impact Analysis (BIA) to identify - Identified critical business process Recovery Time Objectives (RTOs), Peak periods, Tangibles – Financial Impacts (revenue and costs) and Intangibles (non-cost related), Application RTOs and Recovery Point Objectives (RPOs), linked business processes to applications, identify both internal and external dependencies, provided recovery gaps analysis and recommendations for recovery strategies, costs, and implementation timeline

Led Resilient Architecture Design (RAD) -Gather information on current infrastructure design, identified gaps, evaluated potential solutions to meet business recovery objectives. Develop multiple solutions options including strengths, weaknesses, options, and costs

Developed Crisis Management (CM), Incident Management (IM), Response Management (RM) Plan and Business Continuity Plan creation for a National Pet Supplier

Evaluated a Workplace Recovery Solution for a large household product manufacture

IT Facility Risk Assessment for various industries used to identify audit requirements and gaps. Provided recommendations for upgrades

Computer Science Corporation – 06/1997 to 10/2006 -Management, Program and Project Management

Senior Business Resiliency Consultant - 09/2001 to 10/2006 - Various Public and Private Engagements

Director/Manager Middleware, Program Manager, Project Manager - 06/1997 – 09/2001

Managed a $4.2 million-dollar operating budget and staff of ten engineers responsible for all aspects of middleware operations management across multiple accounts

Led development of business processes (ISO, Six Sigma) and program governance policies

Managed multiple data center build outs and DR solution implementation projects (various size teams). Responsible for all budget, execution, and reporting throughout the project. Responsible for all Risk Assessments regarding recoverability and data center audit compliance for various companies

Managed new technology implementations including application design, server implementation, desktop implementations, scheduled and managed all application implementations globally developed training material, and trained on-site resources

Education and Professional Certifications

Almeda University -- MBA – Marketing/Business Management October, 2003

Widener University --Bachelor of Business Administration May, 1996

Professional Associations

First State Association of Continuity Planners (ACP) –Public Relations Director 200*-****-**** to present

Red Cross Volunteers (VOID) (Pennsylvania and Delaware) 2009 to present

Delaware Emergency Response Team 2006 to present

AFBCI Member 2015 to present

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