Medical Assistant Training
Resume:
MARY KENDRICK
MEDICAL SUPPORT SPECIALIST
Dependable, highly motivated professional with extensive experience in emergency room
environments and Industrial Case management. Coordinator capable of balancing multiple patient
and staff needs while positively influencing work environment with productivity and friendly
professionalism. Quick learner applies collective skills gained over years of diverse experience.
Knowledge of pulmonology within Ingalls system, pain management, oncology, and endocrinology,
as well as proven talent of maximizing resources while staying within and below budget. State
licensed in accident, health & life with CPT 9 & 10 certifications.
Areas of Expertise include:
• Medical Record Review • Payroll & Scheduling • Medical Inventory Oversight
• Office Administration • Relationship Building • Staff Training & Leadership
• Injections & Vitals • Fundraising • Problem Resolution
PROFESSIONAL EXPERIENCE & NOTABLE CONTRIBUTIONS
PARATHON RECOVERY SERVICES (PRS) Naperville, IL 2014-2018
CLINICAL APPEALS ANALYST
Oversee medical record reviews and appeals. Track patient data, record and implement patterns of
payment.
KEY ACCOMPLISHMENTS:
• Drove increase in number of appeals through efficiency and productivity.
PRAIRIE MEDICAL GROUP Westchester, IL 2012-2014
MEDICAL ASSISTANT(MA) TRIAGE
Fielded incoming communications while providing assistance to seven practitioners.
KEY ACCOMPLISHMENTS:
• Collaboratively implemented new medical storage and lab system to ensure maximized
productivity as well as a more spacious and hospitable environment for patients.
HORIZON HEALTHCARE ASSOCIATES Tinley Park, IL 2010-2012
MANAGER FAMILY PRACTICE OF DR. HALPIN
Manage back and front office of family practice including payroll, scheduling, and care contracts
regarding guideline management and diabetes/asthma tracking.
KEY ACCOMPLISHMENTS:
• Assisted in implementation of new computer and registration system resulting in streamlined
processes.
• Demonstrated excellent patient care in all interactions such as rooming, injections,
prescriptions, and discharge.
• Identified transitional patient discomfort and made improvements to the office atmosphere
and door-to-door care.
WILL COUNTY HEALTH DEPARTMENT CLINIC Joliet, IL 2009-2010
SUPERVISOR ADULT MEDICINE & PEDIATRICS
Oversaw and coordinated staff schedules in front end and clinic. Provided insightful recommendations
while assisting in reviews, hiring, and employee competencies. Supported staff on the clinic floor as
needed. KEY ACCOMPLISHMENTS:
• Established positive working relationships with staff, managers, and physicians in supporting
clinic and health department regulations during volatile union and staff relations and lessened
tension through increased support and communication.
• Administered Governing Council Meetings and grant fundraising initiatives.
Also, simultaneously worked at Lincoln Tech as an instructor for Medical Assistants (2008-
2009)
MARY KENDRICK, PAGE TWO
PROFESSIONAL EXPERIENCE CONTINUED
ELMHURST CLINIC Elmhurst/Lombard, IL 2004-2008
CLINICAL COORDINATOR
Supervised employee schedule and payroll of 12 personnel. Oversaw medication inventory, day to day
management of physician practices including treatment for patients, filling prescriptions, vitals
injections, EKG testing, breathing treatments, procedures and scheduling surgery, ancillary testing
management, RQI and coding for testing preauthorization.
KEY ACCOMPLISHMENTS:
• Overhauled cost center by collaborating with other satellites, sharing supplies, and initiating
inventory control measures.
• Facilitated and provided super-user training for medical records, continued safety and
competency training for staff, and electronic charting training.
• Provided services related to FM, IM, ENT, Orthopedics, and OB/GYN in family medicine and
internal medicine.
Previous experience includes Occupational Assistant for Adventist Business Health, Insurance
Contractor for Portamedic, Medical Assistant for Silver Cross Hospital, and Clinical Associate at
Ingalls ER.
EDUCATION & CERTIFICATIONS
Nurse Training Coursework: Joliet Junior College, South Suburban College, Bryman NEC Campus
Medical Assistant Certificate Program
Medical Staffing Network (MSN) North Aurora, IL 1998-Present
Trained in Occupational Medicine Ingalls
Certifications:
2018 ICD 9 & 10
CPR & MA
Audiology
Licensing:
2018 State of Illinois Producers License
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