MARY KENDRICK

815-***-****

MEDICAL SUPPORT SPECIALIST

Dependable, highly motivated professional with extensive experience in emergency room

environments and Industrial Case management. Coordinator capable of balancing multiple patient

and staff needs while positively influencing work environment with productivity and friendly

professionalism. Quick learner applies collective skills gained over years of diverse experience.

Knowledge of pulmonology within Ingalls system, pain management, oncology, and endocrinology,

as well as proven talent of maximizing resources while staying within and below budget. State

licensed in accident, health & life with CPT 9 & 10 certifications.

Areas of Expertise include:

• Medical Record Review • Payroll & Scheduling • Medical Inventory Oversight

• Office Administration • Relationship Building • Staff Training & Leadership

• Injections & Vitals • Fundraising • Problem Resolution

PROFESSIONAL EXPERIENCE & NOTABLE CONTRIBUTIONS

PARATHON RECOVERY SERVICES (PRS) Naperville, IL 2014-2018

CLINICAL APPEALS ANALYST

Oversee medical record reviews and appeals. Track patient data, record and implement patterns of

payment.

KEY ACCOMPLISHMENTS:

• Drove increase in number of appeals through efficiency and productivity.

PRAIRIE MEDICAL GROUP Westchester, IL 2012-2014

MEDICAL ASSISTANT(MA) TRIAGE

Fielded incoming communications while providing assistance to seven practitioners.

KEY ACCOMPLISHMENTS:

• Collaboratively implemented new medical storage and lab system to ensure maximized

productivity as well as a more spacious and hospitable environment for patients.

HORIZON HEALTHCARE ASSOCIATES Tinley Park, IL 2010-2012

MANAGER FAMILY PRACTICE OF DR. HALPIN

Manage back and front office of family practice including payroll, scheduling, and care contracts

regarding guideline management and diabetes/asthma tracking.

KEY ACCOMPLISHMENTS:

• Assisted in implementation of new computer and registration system resulting in streamlined

processes.

• Demonstrated excellent patient care in all interactions such as rooming, injections,

prescriptions, and discharge.

• Identified transitional patient discomfort and made improvements to the office atmosphere

and door-to-door care.

WILL COUNTY HEALTH DEPARTMENT CLINIC Joliet, IL 2009-2010

SUPERVISOR ADULT MEDICINE & PEDIATRICS

Oversaw and coordinated staff schedules in front end and clinic. Provided insightful recommendations

while assisting in reviews, hiring, and employee competencies. Supported staff on the clinic floor as

needed. KEY ACCOMPLISHMENTS:

• Established positive working relationships with staff, managers, and physicians in supporting

clinic and health department regulations during volatile union and staff relations and lessened

tension through increased support and communication.

• Administered Governing Council Meetings and grant fundraising initiatives.

Also, simultaneously worked at Lincoln Tech as an instructor for Medical Assistants (2008-

2009)

MARY KENDRICK, PAGE TWO

PROFESSIONAL EXPERIENCE CONTINUED

ELMHURST CLINIC Elmhurst/Lombard, IL 2004-2008

CLINICAL COORDINATOR

Supervised employee schedule and payroll of 12 personnel. Oversaw medication inventory, day to day

management of physician practices including treatment for patients, filling prescriptions, vitals

injections, EKG testing, breathing treatments, procedures and scheduling surgery, ancillary testing

management, RQI and coding for testing preauthorization.

KEY ACCOMPLISHMENTS:

• Overhauled cost center by collaborating with other satellites, sharing supplies, and initiating

inventory control measures.

• Facilitated and provided super-user training for medical records, continued safety and

competency training for staff, and electronic charting training.

• Provided services related to FM, IM, ENT, Orthopedics, and OB/GYN in family medicine and

internal medicine.

Previous experience includes Occupational Assistant for Adventist Business Health, Insurance

Contractor for Portamedic, Medical Assistant for Silver Cross Hospital, and Clinical Associate at

Ingalls ER.

EDUCATION & CERTIFICATIONS

Nurse Training Coursework: Joliet Junior College, South Suburban College, Bryman NEC Campus

Medical Assistant Certificate Program

Medical Staffing Network (MSN) North Aurora, IL 1998-Present

Trained in Occupational Medicine Ingalls

Certifications:

2018 ICD 9 & 10

CPR & MA

Audiology

Licensing:

2018 State of Illinois Producers License

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