Executive Assistant Customer Service

FOEVOS MONEMVASITIS

***-** ******** ******, *******, NY 11432 347-***-**** *************@*****.***

EDUCATION

American College of Greece Athens, Greece

BA in Communications 2014

Ergastiri Epaggelmatikis Dimosiografias (School of Journalism) Athens, Greece

BA in Journalism 2011

EXPERIENCE

Domus Aurea Design Corp. New York, NY

Chief Executive Assistant December 2015 – Present

Contacted clients about event and service requests.

Went out and purchased any items, materials, products, or decorations required.

Selected employees that would be good for the specific service or event.

Made sure everything went according to the schedule and the client’s satisfaction.

Followed up with the client to make sure everything was up to par in terms of customer satisfaction prior to receiving payment.

Approximately 2 - 3 days later, followed up again with the client to receive feedback and remind them that we are there for them for any other event or service they would require.

Processed payroll and provided employees with feedback that would keep them working hard or motivate them to work harder on future events or services.

Followed up with upper executives on the details of the job, payroll, and client satisfaction.

Inlet Magazine New York, NY

Writer 2017 - Present

Researched and interviewed for articles.

Wrote articles for the site.

Panda Gossips New York, NY

Writer/Editor 2018 - Present

Selected a topic from the company order sheet.

Researched the topic and wrote the article based on the given guidelines.

Edited other writer’s articles and then published them after making appropriate corrections.

Movie Kitchen Catering New York, NY

Executive Supervising Assistant July 2015 – November 2015

Received tasks and location sites from upper level.

Supervised employees to make sure everything went according to schedule.

Made sure clients were satisfied with food, beverages, decorations, and employees.

Followed up with clients to successfully maintain a healthy working environment.

EuroVPS Web Hosting Athens Greece

Customer Service Representative September 2013 – May 2015

Maintained productive business relationships with the clientele and addressed Administrative and Sales queries.

Resolved customer complaints via telephone, email, and live chat.

Managed client accounts.

Advised and provided information regarding products and services to prospective clients.

Oversaw the technical support helpdesk; delegated tasks to Support Engineers.

Provided weekly reports on sales, live chats, and level of customer satisfaction.

MediaSoup Web Athens, Greece

Writer/Editor 2012 - 2013

• Wrote sports content, including feature articles and expert interviews.

• Provided daily in-depth analysis of sports statistics, events, and athletes.

Antikouvas Web Athens, Greece

Writer/Editor 2011 - 2012

Wrote sports content, including feature articles and expert interviews.

Provided daily in-depth analysis of sports statistics, events, and athletes.

SKILLS

Public speaking, fluent in Greek.

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