Customer Service Manager

AMY CRISCI

*** ***** **** *****•Chatham, IL *****•317-***-****• ************@*****.***

Professional Profile

Excellent analytical, organizational and communication skills

Enthusiastic contributor and supporter of team goals

Proven ability to prioritize and handle multiple tasks in a high pressure and challenging environment

Strong attention to detail, great math skills and enjoys working with others

Positive individual who genuinely enjoys new initiatives

Accounts Payable, Accounts Receivable, Payroll, Expense Reports, Invoicing, Accounting Reports, Vendor Maintenance, Journal Entries, Cash Receipts, Tax Payments, Office Manager

Microsoft Word, Excel, QuickBooks Pro, Outlook, Microsoft Dynamics SL, Navision, Unanet

Work Experience

Maetrics/Theoris Group, Indianapolis, Indiana September 2013 – May 24, 2018

Accounts Payable/Accounts Receivable Coordinator

Accounts Payable

Accounts Receivable

Monthly Invoicing to all Maetrics Clients

Inputting all New Hires with all employee information including bill rate and employee salary and initiating Paid Time Off (PTO) calculations

Inputting all Maetrics credit card information into system for all billable and non-billable consultant charges which totaled over $1 million dollars/month for a very long time. Reconcile credit card monthly

Check Runs for all Maetrics credit card accounts

Provide aging and budget reports

Calculate volume discounts for several Maetrics clients and keep spreadsheets up to date

Approve all expense reports for Maetrics consultants/resolve issues with any errors that occur

Code and enter all expenses into the accounts payable system

Cash receipts

Wynstar Consulting Group, Inc., Fishers, Indiana January 2006 – Present

Vice President, Co-Owner

Payroll for the company

All Accounts Receivable

All Accounts Payables

Inputting all bookkeeping information into QuickBooks Pro

941 Tax Payments

All EFTPS Tax Payments online

Resume of Amy Crisci

Page 2

Robert Half Finance and Accounting, Fishers, Indiana June 2003 – December 2005

Office Manager

Marketing for Accounttemps, Officeteam and Robert Half Finance

Support for all of the Branch Managers with all marketing mailings

Ordering of all office supplies

Entering all new clients and employees into the system

The Law Offices of Cox & Ward, Galena, Illinois May 1999 – May 2000

Legal Secretary

Transcribing all dictation tapes

Preparation of several types of legal documents and sometimes in a very rushed manner

Maintained complete confidentiality for all of our clients

Filing of all documents at court house

Preparation of billing

Occasionally answered phones when needed

Microsoft Word and Excel computer skills

The General Store at Eagle Ridge Inn & Resort, Galena, Illinois Sept. 1998 – June 1999

Cashier/Clerk

Point of Sale Operations

Cash Handling

Reconciliation of all cash and credit card receipts and cash register tape at the end of a shift.

Numerous Billing Components

Phones

Customer Service to all guests

Closing the store alone every time I worked

TirExchange, Inc., Scottsdale, Arizona May 1994 – May 1996

Office Manager

Accounts Payable/Receivable for my employer’s four companies

In charge of handling large credit card payments from other companies (i.e. $50,000 payments)

Purchasing Agent

Quarterly Returns

Payroll to include timecards and employee checks

Customer service

Phones and mailings

Making Collection calls to our clients

Sullivan, Morris, Sullivan and Hart, CPA, Lexington, Kentucky Feb. 1993- April 1994

Administrative Assistant

Organize and update tax returns and financial statements

Process business letters

Several Computer Programs

Phones

Resume of Amy Crisci

Page 3

Educational Background

University of Kentucky, Lexington, Kentucky 1990 – 1993 Accounting, Kappa Delta Sorority

Georgetown College, Georgetown, Kentucky 1989 – 1990 Accounting, Fellowship of Christian Athletes

References

Margie Lipsey – 317-***-****

*******@*******.***

Controller, Maetrics/Theoris

George Huntley – 317-***-****

********@*******.***

Chief Operating Officer/Chief Financial Officer, Theoris Group

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