Engineer Customer Service

Latoya L. James

**** ********* ** ** *****: 614-***-**** (c)

Austell, GA 30106 Email: *************@*****.***

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SOLUTIONS-DRIVEN SENIOR INDUSTRIAL ENGINEER

RESOLVES DESIGN ISSUES WHILE IMPROVING QUALITY AND CONTROLLING COSTS

Highly accomplished, results-oriented Senior Industrial Engineer, Production Planner and Purchaser with seventeen years of experience in driving cost savings via continuous improvement in areas of process efficiency, revenue growth and performance by providing Supply Chain Management and Lean Manufacturing competencies.

AREAS OF EXPERTISE

Process Evaluation & Design

Demand Planning & Purchasing

Distribution Logistics

Project Management

Cost Analysis & Control

Distribution Processing

Production Planning

Performance Diagnostics

Design Layout & Change

Professional Experience

BOSCH, ATLANTA, GA 2016 – PRESENT

SENIOR PP/DS PRODUCTION DEMAND PLANNER and PURCHASING 2017 - PRESENT

Plan production schedule and capacity allocation for Atlanta packaging center operations.

Manages 94 Vendors, Manages $2.5M of Packaging Inventory and Supports $957M in Annual Sales

Manage production schedules in SAP PP/DS to ensure order completion on time to meet customer expected delivery date.

Cooperation with customer service, supply planning, and physical logistics to ensure meeting relevant KPI's service level and productivity.

Further develop and run regular health checks on PP/DS system settings and packaging planning process.

Manage paramaters for all packaging materials to execute appropriate replenishment strategy, while achieving in-stock levels, and planned inventory turns

Maintain the appropriate in-stock positions and manage inventory across all sku’s

Work closely with vendors, scheduling, production and shipping to ensure on-time delivery

Troubleshoot and develop continuous improvement opportunities to improve and increase the efficiency of packaging production planning, productivity and operation processes.

Plan supply of packaging material, working together with PUR to ensure on-time delivery.

PP/DS Key user, responsible for training for customer service and planning associates.

Track relevant KPI's together with packaging center.

$385k Savings via deadstock storage and rack location usage

MASTER DATA ENGINEER/NEW PRODUCT INTRODUCTION 2016-2017

Work with internal departments to ensure that product packaging configuration and master data definitions meet requirements; drive continuous improvement initiatives and make recommendations for changes that will drive quality improvement and operational streamlining.

New Product Introduction

oSet up Red Prairie - Warehouse Management System (WMS) part number structures including storage, packaging and related rules for new products

oEnsure that systematic product definitions align with physical product definitions and work with operations teams to optimize.

oEnsure WMS master data integrity by performing routine audits of system configuration settings

oDevelop, implement and track continuous improvement opportunities.

oAssist in resolving product definition issues between client, supplier and internal departments.

oResponsible for creation and updating of related Standard Work Instructions as they relate to New Product Introduction and Master Data Maintenance processes

oWork closely with Systems Engineering to ensure the WMS is being utilized to its fullest capability in support of operational objectives

oDevelop the standard work instructions to validate and ensure master data integrity is maintained on an ongoing basis.

Performs data management through a combination of data mining, data modeling, data analysis, cost/benefit analysis and/or problem analysis, and develop recommendations that support Logistics management

Supports the business through ad-hoc queries, and maintains reports from a variety of resources as specific to department or organizational needs

MEDLINE INDUSTRIES INC, LITHIA SPRINGS, GA 2014 – 2016

SENIOR OPERATIONS ENGINEER

Develops led and managed multiple medium scale nationwide projects of varying complexities from concept to realization involving multiple departments and disciplines resulting in substantial improved efficiencies and delivering increased profitability to Medline.

30% building capacity increase by analyzing the storage strategy and excessive volume.

$1.4M annual savings in labor, freight and chargeback via parcel banding of like and unlike volume.

$35K annual savings via increase in poly envelope usage covering 89% of garment volume.

$150k annual savings via auto receiving at 4 branches across the network by way of WMS modification.

Implemented a new catheter box, which decreased the packaging usage by an average of 16%, reduced annual spending by 10%, and resulted in a packaging cost avoidance of $17K.

Implemented monthly slotting optimization to keep forward picking percentage at 75-85% enabling continuous savings in labor by reduction of travel and determining the most optimal location to store inventory and improve overall operational efficiency.

JCPENNEY LOGISTICS, COLUMBUS, OH 2010 –2014

SUPPLY CHAIN SUPERVISOR 2013 –2014

Supervised 8 associates in an assigned functional areas in accordance with established priorities.

Responsible for 100% productivity and accuracy of performance while being consistent with the business and customer service objectives while making necessary adjustments to meet daily objectives.

End-to-end distribution center knowledge with the ability to apply WMS application.

SENIOR INDUSTRIAL ENGINEER 2010 –2013

Conducted engineering studies relating to all phases of supply chain operations, including lean design, space utilization, flow, materials handling systems and equipment to develop job specific engineered work standards, calculate cost benefit analysis and associated pay-for-performance recommendations.

Lead store-level performance diagnostics and process analysis to identify opportunities resulting in a 60% reduction in ongoing sales advertisements and $2M in labor savings network wide.

$85K in annual labor savings via design layout change for incomplete orders.

Increased and implemented the W-Receiving standard pay for performance engineering standard by 45% (Step 2 went from 73 UPH to 106 UPH).

GAP INC. DIRECT, GROVEPORT, OH 2009 –2010

SENIOR PROJECT MANAGER

Project management support for capital investments, infrastructure improvements, process improvements and implementation of special project work.

Managed and coordinated a 40% pack-station expansion to house new brand. Completed 1.5 days ahead of schedule with minimal interruption to pack line. Increased order capacity by 40% during peak season.

$125K annual labor savings – Supply aisle reconfiguration via Visual Workplace methodology, created 60 additional pallet locations, and 200+ small supply locations, to reduce labor cost and ensure JIT via the correct supplies in the right locations.

Expanded Quality Auditing Area for a capacity increase due to 2 new brands via Auto Cad. Initial quote and drawing from outside vendor at $47K which was reduced to a $417 capital expense by utilizing my personal in-house Auto Cad and GID maintenance team.

$116K annual labor savings – via elimination of sorting and counting in the returns receiving process, capital expense $5.6K, coordinated all activities and trailer loading processes with UPS.

200K shoe picking locations created. Coordinated all activities including labor install via outside contractors, maintenance, Red Prairie and labeling.

EXEL, WESTERVILLE, OH 2007 –2008

PROCESS ENGINEER

Led and supported the ongoing development and growth of business processes and logistics operations of 3PL through continuous improvement, best practices, evaluation of operations / transportation and supply chain for optimization, analysis of business trends and data for opportunities and improvements.

Created baseline shipping productivity rate for process improvement workshop resulting in increased productivity and average savings of $400K savings per customer.

MARS PETCARE US, COLUMBUS, OH 2001 – 2007

SENIOR INDUSTRIAL ENGINEER 2006 – 2007

Analyzed all cost justifications and capital project request upwards of $2.5M spend annually in building- related or material handling related improvement projects.

Maintained production planning parameters schedule, operating capacity, manufacturing capacity plan, shutdown calendar, quarterly divisional activity reporting, site supply and machine metrics.

INDUSTRIAL ENGINEER 2001 –2006

Conducted and coordinated studies and analysis to identify and quantify opportunities in value stream operational and direct cost financial performance.

$527K Annual Cost Savings and 9% Reduction in rejects (Black Belt Six Sigma Project).

$100K Annual Cost Savings – via commodity replacement; cost analysis / asset reduction savings.

44% Decrease in Changeover Time.

$325K Cost Avoidance – Job evaluations; time studies.

Education & Training

M.B.A, Ohio Dominican University, 2010

B.S., Industrial and Systems Engineering, The Ohio State University, 2002

Lean/Six Sigma Certification, 2011

Technical Skills

WMS (Catalyst); SAP; LMS (ProTrack); DSU (Dynamic Space Utilization);

COFS (Computerized Order Filling System); AutoCAD. Arena Simulation Software;

What’s Best Simulation; Red Prairie; ERP: ASK/CA Manman; Tableau

Process Improvement: Six Sigma, DePICT, DMAIC, Kaizen, Lean, Value Stream Mapping,

Best Practices, Kanban, Visual Workplace

Microsoft Office: Access, MS FrontPage, HTML, Excel, Word, MS Project, Lotus Notes, Visio

Honors & Activities

Ohio State University Alumni Association

Academic Scholarship Recipient- Kroger Superstar Program & Ohio State University Young Scholars Program

Chairperson for United Way Campaign

Organized Community Care Day-average 300 community service hours annually

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