Customer Service Sales

PROFILE

Self directed, highly motivated, thorough and accurate problem solver. Ability to work in fast paced environment and coordinate team in reaching individual and group goals. Proven leader with excellent communication abilities and Customer Service Relations.

EXPERIENCE

Department Supervisor, Home Depot, Louisville, KY

Enable department to meet sales plan through establishing customer relationships, managing in-stock merchandise, review of merchandise presentation and maintaining showroom integrity.

Support a positive work environment, coach and motivate sales specialists to meet sales per hour goal.

Positions: Pro Account Sales Associate, Appliance Specialist, Front End Supervisor (Cashiers/Lot), Millwork Supervisor, Hardware Supervisor, Garden Supervisor, Key Carrier, Safety Captain.

Retail Merchandiser, Acosta Sales & Marketing/SAS-ROI, Brea, CA

Effectively completed set/project work for eight stores.

Partnered with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and built effective working relationships.

Superintendent/Administrator, American Third Coast Construction, Galveston, TX

Oversaw and coordinated all phases of fourteen construction projects, including crews and sub-contractors.

Maintained open communication with Homeowner(s) on all phases and changes to project.

Administrated tracking and coordination of company.

Maintained close contact with Government building departments and acquired permits and certificates.

Prepared all estimates, proposals and contracts and delivered to homeowners.

HR Senior Instructor, Pechanga Resort & Casino, Temecula, CA

Facilitated over 15 types of courses, including new hire orientation, performance management, Federal Regulations, Labor Relations, and property standards.

Coordinated and instructed Federal Anti-Money Laundering Regulations course for over 1400 employees.

Managed multiple projects and consulted with executive leadership and their departments including independently identifying needs, developing action plans and deliverables, tracking and reporting project performance, and implementing final products/services.

Developed courses as recognized through Roundtable of departmental need assessments.

Guided over 700 team members through the Bally’s gaming system implementation.

Recognized several times for exemplary performance and customer service.

Project Manager/Office Manager, Robert Bucks Builders, Inc., Encino, CA

Create new business through meetings with prospective clients and creation of

marketing materials.

Determine project bid/contract cost and timelines through review of architectural/structural plans.

Monitor the expenditures and encumbrances of vendor accounts.

Coordinate with vendors to obtain best pricing and delivery schedules.

Coordinate daily work schedule and materials inventory.

Coordinate work performed with homeowner and sub-contractors and create work change orders.

Manage office: create/maintain client information, marketing materials and project overviews/databases.

V.P. Field Operations, Canyon Fireplace, Anaheim, CA

Coordinate installation team and warehouse staff and prepare for daily schedule as well as assist in forecasting future schedule.

Communicate and coordinate with customers on work to be performed.

Create marketing/advertising materials and internal training procedures/manuals.

Demo, Frame, Face (tile, stone, rock, …), run vent pipe, seal exterior, install fireplaces.

Certified fireplace installer.

TECHNICAL SKILLS

Cash Register, Self Checkout Systems, Inventory Systems, Mac OS, Windows,

MS Office

CERTIFICATES

Safety Captain, Hardware, Millwork, Department Supervisor Advanced Development, Interview Skills

AWARDS

4 time Platinum Homer Badge, 3 time DH of The Month (2017)

EDUCATION

UCLA, UC Irvine, Rancho Santiago College, L.A. Pierce College, The Buckley Schools

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