Manager Desktop Support

James Anzalone

** **** ***. *********, ** ***** *************@*****.*** 585-***-****

TECHNICAL SKILLS

Hardware & Software:

MS Server 2000, 2003, 2008. Active Directory, DHCP & DNS Server deployment and maintenance. Exchange 2000, 2003, 2010; Operating Systems include: NT, 2000, XP, Vista, Windows 7, Citrix; MS Office Suites, MS Project, Blackberry Enterprise Server.

15 years of experience in the following:

*Facilities management

3rd Party Vendor selection & management

IT voice and data audit and analysis LAN/WAN and voice infrastructure design, deployment and upgrades

Unified messaging administration, cross-connects, troubleshooting

Quality Assurance Analysis for both hardware and software deployments

PROFESSIONAL EXPERIENCE

Maximus Rochester, NY

November 2015 – April 2017

Staff manager for a 12 person staff. Sales Consultant on the AT&T business to business account. Taking sales calls for wireless business clients. Recommending wireless plans and equipment to fill individual client’s needs.

Calvary Automation Rochester, NY

April 2012 – November 2013

System Administrator doing the day to day tasks of Network administration and end user support utilizing Active Directory, Backup & restore, monitoring. Environment consisting of VMWare Esxi, Exchange 2010, Server 2008. 64 bit Windows operating system workstations. Spiceworks ticket system. Telephone cross connects. Move, Add, changes. Workstation deployment. Employee training. Phone system administration. Security access administration.

Catholic Family Center Rochester, NY

January 2012 – April 2012

Systems Administrator brought on to catch up on workload working in an all Citrix environment across multiple locations in the Rochester Area. Workload consisted of the day to day tasks of Network administration and end user support.

TEK Systems Rochester, NY

March 2011 – April 2011

Brought on as a contract consultant for various short term contracts the latest of which was installing a Blackberry Enterprise Server at a client’s location for aprox. 300 employees in a VMware and Exchange 2007 enviornment.

Labella Associates, P.C., Rochester, NY

IT Manager/IT Project Manager

December 1998 – November 2010

Accepted position of IT Manager/Administrator for Engineering and Architectural firm whose growth necessitated the need for an extremely diverse individual to handle day to day operations and an IT professional to standardize all facets of the IT functions. Highlights and various projects over last 10 years include:

Project Highlights – IT

Creation of first formal overall IT budget

Installation of the Deltek ERP system and migration from Windows NT to Server 2000 then upgrading the ERP system to a Server 2003 SQL based system

Design and implementation of complete hardware and infrastructure upgrade mindful of budget and resource limitations

Complete telephone system replacement projects involving VOIP, Unified Messaging and design

Data migration and OS platform upgrades

Vendor Management

Capacity planning

Citrix implementation

Design and deployment of Exchange 2000 Email and subsequent upgrades

Recommend and implement improvement to workflow process as they may relate to better use of technology to improve productivity

Designed and developed LAN and WAN topologies and associated LAN/WAN hardware

Project Highlights – Project Management

Successfully planned and achieved the opening of an additional office including inter-office data connectivity, phone service, furniture acquisition, staffing moves.

Planning and executing the facilities, staff and IT related issues involving multiple company acquisitions

All facets of facilities management including plumbing, electrical, furniture and office layout/design

Designing and implementing temporary areas for users to be productive during office expansions

Duties include full responsibility for all facets of IT and facilities management and security in a 150 plus end-user environment such as, Voice communications, including cellular and PDA’s. Help Desk calls from end-users and Security Company as needed on 24/7 basis. Supervision of PC administrator. Including annual employee performance reviews.

Healthcare Associates Rochester, NY

Project Manager/Consultant

June 1998 – November 1998

Hired as a direct report to the CEO, to develop LAN/WAN connectivity for 17 sites across NY State. These sites included long-term healthcare facilities as well as corporate offices. This initial project was started in early June of ‘98 and completed with all connectivity to all sites within 6 months. The scope included:

Project Highlights

A-frame relay backbone for ease of connection of additional sites as well as cost savings

Windows NT 4 servers for file and print as well as an NT 4 application server

A Citrix solution to minimize bandwidth requirements over the WAN

Windows Exchange 5.5 email server for internal and Internet e-mail

Internet connectivity

Standardization of hardware and software

Complete voice / data infrastructure planning and implementation

3rd party vendor management

Rolling out a training program for users

Evaluation and acquisition of all forms of computer related hardware and software for company use.

Moving mission critical applications from an AS400 environment to appropriate Microsoft software package

Company-wide telephone system standardization, as replacement warranted

Electronic Data Systems (EDS), Rochester, NY

Helpdesk Supervisor

March 1995 – June 1998

Hired as a System Administrator-Advanced for EDS at Xerox. Environment consisted of a 1,800-user Novell 3.x, 4.x and NT Network platforms utilizing Windows 3.11, Win95, and NT4.0 workstations. Workload varied around 200 users to 1

Began with assisting in migration from Xerox proprietary data system to Microsoft client-server x86 based environment. Hardware configuration and support, Network and PC troubleshooting. Also provided internal problem / escalation support to SA team

Supervisor for 17 person staff of Helpdesk and QA staff responsibilities in a rapid-deployment software development environment of Xerox. Responsibilities included:

Interviewing candidates for open positions, Employee performance reviews, Staff record keeping for absence and vacation, Technical training and mentoring, Delegation of tasks, Customer status reports for helpdesk level of service, Customer relations, Equipment acquisition

3rd party vendor management

Process development for customer 24x7 support

NT Domain administration

Coordination of all aspects of call center

*Side note* Worked as an agent and Sales Manager for Prudential Insurance from 1988 to 1991.

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