Sales Customer Service

Glenn Hickey

** ****** ***** *** 801-***-****

Blythewood, SC 29016 ******@***.***

Education

Brigham Young University Provo, UT Class of 1988

•B.A. in Spanish and International Relations + Minor in Business

East Valley High School Spokane, WA Class of 1982

•Graduated Salutatorian

•Awarded Rotary Club/Masonic Scholarship, Scholarship offer from Princeton University

Employment

H 3 Printing Inc.

Salt Lake City, UT (September 1993- June 2018)

Owner/ Operator

•Maintain a customer-first atmosphere with outstanding star service

•Operate the printing and mailing facilities for Snowbird Resort

•Operate and maintain all equipment in these facilities equipment included but not limited to Canon Imagepress, AB Dick 9870, Multilith 2450, Baum folders, Rollem bindery, Challenge cutters, Pitney Bowes and Hasler mailing equipment

•Ordered, organized and all paper vendors

•Helped Snowbird save thousands of dollars annually by having an in house print and mail facility

Snowbird LLC

Salt Lake City, UT ( November 2012- June 2018)

Retail specialist and supervisor

•Became a part-time employee in Center Sundries

•Maintained a high level of customer service in store and post office

•Regularly trained co-workers in all areas of operations

•Operated register efficiently and accurately for shifts up to 12 houra

•Helped in the managing of the Post Office including sorting and taking care of the U.S. mail

•Translation and interpretation for employee relations and marketing

JetBlue Airways

Salt Lake City UT (September 2011- August 2012)

Reservationist/ TrueBlue account specialist

•Helped in booking passenger’s reservations over phone

•Learned several different reservation programs and flight programs

•On phone and computer for shifts up to 8 hours

•Integral part in updating and organizing Latin customer’s names for easier and quicker access

•Specialized in helping Latin customers with needs

Middlekauff Quality Groups

Salt Lake City, UT (1989- 1992)

Salesman/ Sales Manager

•Salesman of the Month nine months

•Nominated Rookie of the Year for Denver District for Lincoln Mercury division in 1989

•Managed sales force of up to 20 people

•Training in all forms of sales and negotiations schools.

•Over saw New car inventory of more than 700 new cars

•Helped initiate sales program to meet the needs of the Salt Lake Hispanic population.

Skills, Talents & Interests

•Proficiency in Spanish (reading / writing / speaking)

•Coaching youth soccer

•Travel both domestic and international

•Study of music and culture

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