Resume

Quality Assurance Engineer

Location:

North Richland Hills, TX

Posted:

July 26, 2018

Contact this candidate

Resume:

Kyle Stevens

North Richland Hills, Texas – ***** – 817-***-**** – ac6fei@r.postjobfree.com

https://www.linkedin.com/in/kyle-stevens-5259305/2

Quality Assurance Test Analyst

Agile Scrum Master – Project Management – System Verification & Validation

Agile Scrum Master

Project Management

System V & V

Customer Relationship Management

Proven, expert, and innovative professional, Agile Scrum Master, driving quality project sprints, executing quality test plans/defect correction promptly, leveraging latest application lifecycle management (ALM) and Jira tools, respectively, to improve product/service deliverables, surpassing internal/external customer expectations and objectives.

Accomplished project manager, supervising quality teams of system/software QA testers, forging innovative Agile Scrum processes, including test planning and development, defect tracking/correction, reporting to executives and stakeholders, exceeding executive team goals.

Recognized, solutions-oriented, quality assurance manager, successfully planning, developing, and implementing quality test plans including test scripts and issue/bug tracking and resolution for system verification and validation testing, which helped ensure products/services exceed deliverable objectives.

Strong communicator, skilful in building strong customer relationships (CRM) across quality assurance teams, partners, and clients, directing technological solutions and innovation that enhance quality and value of customer products and services.

CAREER ACCOMPLISHMENTS

Planned, developed, and implemented new collaborative testing plan for major airlines’ business software applications, streamlining airline ticketing process using LAN (local area network), improving customer experience.

Forged strong business alliances with customer representatives/stakeholders, driving customer relationship management (CRM) during quality assurance testing for user interface (UI) and web-based application installations, mitigating production issues and improving performance of airlines’ business operations; received recognition from American Airlines and Sabre Holdings.

Created successful test plan, documenting defects/issues using Jira defect tracking and best practice ALM (application lifecycle management), ensuring major HMO organization achieved optimal value in its product/service deliverables.

Streamlined Federal Reserve Bank operations, eliminating process redundancy, and reducing computer server, cost overhead 50%.

PROFESSIONAL EXPERIENCE

Sabre Holdings Southlake, TX 2011-2018

Senior Quality Assurance Engineer

Lead system development QA engineer, managing design, planning, development, and implementation of test plans/cases, leveraging best practice Agile Scrum methods for various user interface (UI) products including ticketing software for major airline carrier.

Project Management: Manage and maintain all quality assurance roles and responsibilities including adoption of Jira and ALM, collaborative creation of test plans, scripts, and cases with team, leveraging Agile Scrum methods, delivering quality test reporting to executive team, ensuring optimization of issue resolution, and improving quality of American Airlines product deliverables.

Quality V&V/Reporting: Streamline testing processes and reporting for system verification and validation (V&V), using best practice CRM; facilitating successful pre-production prototypes, ensuring collaborative, fruitful joint testing results from customers, partnering with testing staff, ensuring customer objectives are met and exceeded (e.g., yielding zero software defects at product release).

Blue Cross Blue Shield Richardson, TX 2010-2011