Customer Service Continuous Improvement

Ramesh khadka

Mobile No: 009**********

E-mail :khadkaramesh787 @gmail.com

Skype :ramesh.khadka99

VISION:

I am a successful professional with several years of hospitality work experience, in the Food & Beverage industry. As a Bartender I will establish an excellent working relationship with all other department heads & team members to achieve objectives. I will be able to drive forward service standards, enhance productivity and creativity to continuously improve performance & standards. I will be confident at building rapport and establishing professional relationships with guests and clients to ensure increased and repeated business.

KEYS OF SUCCESS:

Interact with customers on a personal level providing exemplary customer service.

Integrity & Ethics, Professional, Recognition & continuous Improvement

Leadership.

Teamwork /Team Building/Training.

Enthusiastic with tenancy & initiate

Academic Qualification:

Passed secondary level Examination from Nims int. College lagankhel, Kathmandu in Commerce stream in 2010.

Passed matriculation examination from shree chhampi devi School, lalitpur, Nepal in the year 2008.

Achivement & perfomance:

W Doha hotel & Residence in Doha, Qatar as a bartender. Spice Market, South-East Asian Resturant, Michelin star by Jean-Georges Vongerichten ( Awarded:-Best Asian resturant Time out doha awards 2015/2016, Fact dinning award doha 2015).

Role and Responsibilities:

Proficiency in handling micros operation.

Handaling cash, billing, complain and closing.

Assisting waiter and bartender when required.

Good communication with Colleagues & Guest.

Responsibility of handling beverage inventory

Being flexible due to business level and staff shortage

To ensure all Hygiene and Health standards are maintained.

Find ways of maximizing and increasing sales.

Reducing and maintain costs without affecting the quality of the product.

To be familiar with monthly promotion for all Outlets.

Preparing Misc en place for the operation.

Do store pick up whenever necessary.

Do any related task at the instruction of the supervisor. Nov 2011 – present

Hotel View BhirkutiGodhavari, Kathmandu, Nepal(2009-2011)

Greetings, welcoming guests and deliver the finest service to make them feel comfortable.

Serve food & beverage to customers in accordance with the Standard Operating Procedures.

Maintain good coordination among the team for smooth operation.

Ensure that the work area is clean and properly set up for the next shift.

Ensure that the linen is properly utilized and tableware is handled carefully to avoid breakages

Maintain high standards of hygiene and cleanliness throughout the work area.

Attend training sessions when directed by the superiors.

Daily checklist and inventory.

Controlling the Store requisitions.

Maintain guest interaction & highest level of satisfaction. Dealing with bills & their payment

Other opening hand over ongoing and closing duties. HOBBIES:

Listening Music

Playing football

Reading Book

Strength :

Honest and Sincere

Workholic

Empathy

Co-operative

PERSONAL DETAIL:

Father’s Name : Sanu khadka

Date of Birth : 27/12/1991

Marital Status : Married

Passport no : 07789237

: Expire date 25/08/2024

Nationality : Nepali

Languages known :English, Nepali and Hindi.

Computer Knowledge:

Moicros, Ms-Office, Excel,Tally, Internet.

Declaration:

I, hereby state that all the information furnished here is true and authentic to the best of my knowledge and belief.

Place: Doha, Qatar

Date: 08/06/2016

Ramesh khadha

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