Technical Support Office, Network/System Administrator, IT Officer

Tel. # +91-961*******

Email: *********@*****.***

OBJECTIVE:

Experience in network & software development, design, implementation, setup & administration, excellent at analyzing and problem solving to make responsible decisions and communicate such effectively.

PROFILE

-Leading technical support team of Network Administrators, Computer Programmers and LAN Technicians.

-Managing of 200 + users IT infrastructure with LAN / WAN, Windows 2008 / 2003 terminal, File, Print and Database Servers, multiple domains PDC, BDC and application servers, MS-Exchange 2003 servers.

-Helpdesk, Asset management, technical support documentation, knowledgebase, standardization of Hardware and Software for in house and offsite users. Preparing User’s manual for the customized database software.

-Designed, implemented and documented the server backup / recovery plans, preventive hardware and software maintenance plan.

-Designed, developed and implemented Manpower & Equipment Management System using Visual FoxPro.

-Designed and Developed company website, using MS FrontPage and Flash tools.

-Designed and Developed Payroll database for ITDC group.

-Strong working skill of Windows 2003, Win2k Advanced / Win NT servers, MS-Exchange 2000 & 2003 servers.

TECHNICAL SKILLS

Network OS: Windows 9x, Windows NT 4, Windows 2003 Advanced Server, Windows 2008 Server and Win XP Professional, Vista

Mail Servers : MS Exchange 2003 & 2000 Servers with outlook web access

Proxy Servers : WinGate Proxy, ISA Servers.

Hardware : Industry leading brand of computer equipments such as servers, desktop, laptops, routers, hub/switches, modems, printers & other network control products & Wireless network connectivity. Familiar with VSAT services and VPN connections.

Backup & Rec’ry: NT Backup and Restore, RAID 5, NT / Win2K, MS Exchange Servers.

Virus Protection : Multi Tier Corporate Antivirus Solutions from Symantec/Trend/AVG

Web Dev. & Des : MS-FrontPage 2003, Flash Tools, DreamWeaver

DBMS / RDMS : FoxPro, MS-Access, dBase, MS-SQL

EDUCATIONAL QUALIFICATION

Diploma in Computer Application

Certification in Office Automation – Level I

Certification in Computer Hardware & Networking

Certification in A+ Operating Systems

CAREER SUMMARY

1.Self Employed

(June 2012 to Jan 2018)

Worked as Entrepreneur; where I was supplying, Installing and servicing of Servers, Desktop PCs, CCTC units, Laptops, Printers and accessories to Schools, Companies, and Govt. organizations (under sub contract) with the team of 5 members.

2.SEPEM Specialist

(June 2006 to September 2010)

PM&C Saudi Arabia

Worked as IT Coordinator in PM&C Saudi Arabia, Al Khobar office. Overall responsibility of configuration and installation of desktop/laptop pc’s. Installation and configuration of Windows servers and Exchange servers and providing end user services on day-to-day basis. Overall responsible for the project site IT activities.

Sepam India

Worked as Admin / IT Coordinator in Sepam India office. Responsible for assisting in the process of hiring manpower of different categories for our ongoing projects in various location. Arranging personal/tele interviews of the candidates with respective project managers/dept, contractual negotiation with the candidates and coordinating with the manpower consultancy companies for the visa & mobilization process. Overall responsible for the IT Activities, including Installation and configuration of client systems, WiFi / network, print server, etc.

Sepam Inco - Kazakhstan

Worked as IT Coordinator / Project Administrator @ Kashagan Field Development Project Atyrau.

Responsible for configuration & installation of server and client systems. Providing end user services on day-to-day basis, trouble shooting and monitoring server & PCs. Overall responsible for the project site administration activity.

Al-Ghanim Sepam - Kuwait

Worked In Kuwait project site offices and my primary responsibility includes the Installation and configuration of Windows 2003, and providing Internet and email services at project site offices.

Configuration and installation of client systems with latest OS and application software.

Setup print server, data back-up server and providing day-to-day technical support to the users, and configuration of hub/switches.

Assisting in the procurement process of PCs, Servers and peripherals.

Troubleshooting and monitoring servers and PCs.

Developed local intranet enabled software for easy access of Bid Documents / Contractual communications for planning, costing and execution engrs.

Sepam – China (Shanghai)

Responsible for the configuration and installation of client systems with latest OS and application software, Setup print server, data back-up server and providing day-to-day technical support to the users and configuration of hub/switches and routers for providing VPN connections and prepared users manual for trouble shooting in Sepam-China office.

3.ADDLABS Solutions, Mangalore (Sept. 2004 to April, 2006)

(IT Specialist):

Responsibility for design, planning, installation, setup and configuration of Windows 2003 and MS-Exchange 2003 server.

Managing and providing technical guidance to Technical Support Team for day to day activities.

Assisting the Management in procurement process of PCs and peripherals.

Maintaining computer systems, troubleshooting and monitoring any error.

4.SBG-PCM Division, KSA. (Mar 1998 to Jun 2004)

(IT Coordinator):

Worked as IT Coordinator, responsibilities; design, planning, installation, setup & configuration of Windows 2003 & Windows 2000 advanced servers, MS-Exchange 2000 & 2003 servers, providing internet & email services @ office as well as in different project sites.

Maintaining more than 200 PCs. Troubleshooting and monitoring any error that may occur to all computers.

Managing and providing technical guidance and directions to Technical Support Team for day-to-day activities.

Assisting the Management in dealing with PCs and peripherals.

Accomplishments: Developing and Implementing Manpower, Equipment, material management, payroll and employee database management system.

Designing & guiding computer programmer for development of HRMS Package for Network Environment using VB, reviews progress, analyses results & developing users manual.

Server’s consolidation and migration to Windows 2000 & 2003 environment including Corporate Email infrastructure with multiple exchange servers.

Implementation of std. asset management, hardware & software inventories & HelpDesk Team.

Annual performance reviews and setting up yearly objectives of the team to achieve company’s business goals. Evaluating and constantly improving services provided for overall effectiveness.

5.Aptech Computer Education ( Faculty / Trainer )

Worked as Class and Lab Instructor.

Involved in teaching Computer Fundamentals, operating systems like MS-Dos, Windows 95 & 98, Networking, MS-Office and FoxPro Programming.

Conducting corporate training courses.

Accomplishment: Successfully trained students in computer fundamentals, operating systems like MS-Dos, Windows 95 & 98, Networking, MS-Office, programming structures and FoxPro Programming language to the satisfaction of Institute Management and students. Gained expertise in conducting training Courses.

6.Vijaylakshmi Computers – Faculty Programmer

Worked as Class and Lab instructor / Faculty.

Involved in teaching computer fundamentals, operating systems like MS-Dos, Windows 95 & 98, Networking, MS-Office (Word, Excel, PowerPoint and Access), Programming structures and FoxPro Programming language.

Conducting training Courses.

Designed, developed and implemented payroll package to ITDC of India, using FoxPro programming language.

7.INSTA-MCF, Department of Space, India (Computer Programmer/Operator)

Involved in the preparation of library management and payroll software development for the organization.

Developed confidential reports, documents and meeting agendas, correspondences for reproduction etc.

Accomplishments: Various types of report preparation for the planning section and demonstrating good performance at job front, also in accounts maintenance, confidential reports, meeting agendas and correspondences.

Personal Details

Date of Birth - 16th July, 1970

Nationality - Indian

Marital Status - Married

Languages Known - English, Hindi, Kannada, Tulu

Passport Details

Number - L8148012 Exp. 25-03- 2024

Place of Issue - Bangalore

References: - Will be provided

Hobbies: - Reading, Painting, traveling and playing cricket.

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