Maaza Yemane
Sunnyvale, CA
************@*****.***
OBJECTIVE:
To obtain a responsible and challenging position in the administrative field where my education and work experience will have valuable applications.
SKILLS:
MEDICAL BILLING & SOFTWARE
Prognosis, Medi-Soft & Daisy bill
MS Office - Word, Excel, Outlook & Power Point
MULTILINGUAL PROFESSIONAL EXPERIENCE English/Spanish/Tigrinia/Arabic/Italian
LEGAL SYSTEM & CONFIDENTIAL
GUIDE TO CJIC LISTS
Court Hearing, Limited Court Docket Custody Information, Criminal Charge
Non Cori (public) data (ncori)
GUIDE TO SCALES
Client Current Status, Assigned Which PD
Clients Personal Info, Paralegal Interview
Update Client Current Information
EXPERIENCE:
PUBLIC DEFENDER OF SANTA CLARA COUNTY OFFICE, SAN JOSE, CA 04-2017 / 10-2017
Office Assistant
Answered routine inquiries about location, procedures, policies, and function of services within departments; assisted visitors and callers by referring them to appropriate sources of information and determined whether a request was within the jurisdiction of the department concerned and used discretion in giving information to the public, may schedule meetings or appointments for staff and clients;
Coded materials for entry into data processing system or enters into computer system directly, using standard references; proofread computer input and output to ensure correctness of entries and reviewed rejected entries to identify and correct errors;
Maintained a database for case tracking, retrieval of information, and maintenance of computer files; performed research to complete database as needed with accuracy;
Identified potentially dangerous or disturbed persons and took appropriate action according to office policies and procedures;
Received and screened a high volume of internal and external communications, including email and mail;
Set appointments for consultations and followed up. Prepared copies of cases to be sent out to clients as well clients’ appointments for return and gathered information and documents for their case;
Maintained a weekly report of appointments and retainers for attorneys;
Scheduled meetings/appointments using outlook
NMCI MEDICAL CLINICS OF WORKERS COMPENSATION, SAN JOSE, CA 08-2016 / 12-2016
Medical Billing/Coding
Translated patient information into the appropriate alphanumeric codes
Maintained the confidentiality of all the patient data and ensure database security
Submitted claims to insurance companies, maintain databases, prepare charts and reports
Processed the payments received from insurance companies and maintained records associated with claim
Researched and corrected rejected claims
Scheduled meetings/appointments using outlook
LIGHT POINT LIGHTING SOLUTIONS, MENLO PARK, CA 02-2015 / 10-2015
Administrative Assistant
Opened and closed the store and checked phone and email messages daily
Opened customer orders & delivered packages and boxes by list
Took customers full page of orders for the high end fixtures
Scheduled delivery and installation date/time for ordered items
Update monthly business account billing
Scheduled meetings/appointments using outlook
KWICK TAX SERVICE, OAKLAND, CA 12-2007 /05-2014
Tax Preparer/Administrative Assistant
Answered telephone, handling over 275 calls daily
Filed documents, greeted and prepared clients tax forms review submission to IRS
Met and solicited tax information from clientele on how to file taxes
Translation services
Assisted other employees in translating or assisting in tax preparation
Scheduled meetings/appointments using outlook
STM REAL ESTATE AGENCY, FREMONT, CA 01-2004 / 01-2010
Administrative/Receptionist
Data entry - Assisted agents entering clients information in database
Answered over 300 phone calls daily
Set up conference rooms for company agendas
Translator in all company meetings
Scheduled meetings/appointments using outlook
Tracked information using various databases
EDUCATION
Medical Billing Code Diploma, Institute Business Technology, Santa Clara, CA
High School Diploma, San Jose High Academy, San Jose, CA
SOFT SKILLS:
Customer Service, Problem Solving & Taught Basic Computer Course and English