Manager Customer Service

SANDRA MCCAIN

***** ******* ****** **. ****, La. C: 985-***-**** *******@*********.***

SUMMARY

Multi-faceted and multi-talented job candidate with experience in client communication, document facilitation, data entry, file management and tracking. Working knowledge of various file management databases, Proficient with internet research and social media. Skilled in most Microsoft office applications such as excel, word, and outlook. Ten plus years retail management experience. Well practiced in all management functions. Associates Degree in Business management from Sullivan Tech, 2 semesters of paralegal studies at Nunez Comm. College and a B.A. in Political Science with a minor in History from Southeastern Louisiana University.

HIGHLIGHTS

MS Office proficient

Office management

Multi-line switchboard

Staff development

Human Resource management

Policy/program development

File management

Staff training

Database management

Skilled negotiator

Risk Management

Sound judgment

Team-oriented

Computer-savvy

Strong research skills

Complex problem solving

Highly detail oriented

Workflow Planning

Exceptional communication skills

Invoicing

ACCOMPLISHMENTS

Many awards for increase in sales and decrease in loss across all of the retail companies I worked for. Appointed to Risk Management team with Dollar General.

Created many of the Client and Attorney contact packets as well as other working templates to increase efficiency and work flow for the legal department of Clovis & Roche. Developed work distribution procedures which increased productivity within the legal department.

EXPERIENCE

10/2015 to 08/2018 Gilsbar, LLC

– Covington, Louisiana 985-***-****

Vendor Relations Analyst. Review, track, process Vendor invoices. Review invoices filed by vendors for completeness and accuracy as well as to verify charges. Monitor and track credits for proper application to invoices. Act as a liaison between vendors and clients. Follow up to ensure payments are made in a timely manner.

04/2014 to 08/2014 Express Employment Professional

04/2015 to 10/2015 – Covington, Louisiana 985-***-****

Temporary and part-time office and clerical assignments. All aspects office work from typing, and filing too reception work with multi-line phone system. Worked as receptionist at Supreme Toyota of Hammond (Contact Bo Grey), Solicitation and Collections at First Heritage Credit (Contact Martin Lanier), Leasing Agent at Abita View Apartments (Contact Shala Ballard)

08/2014 to 04/2015 Dollar General

–Mandeville, Louisiana

Store Manager, Duties include but are not limited to supervising the following store operations; payroll, sales projections, employee training and scheduling, loss prevention, and implementing company policy. Leadership, Retail databases.

08/2009 to 12/2013 Attorney Liaison Clovis &Roche

- Hammond, Louisiana

Main contact person between attorneys and clients. Handled communication between clients and attorneys nationwide. Set fee agreements with attorneys and facilitated document retrieval and case information between parties. Handled case management and tracking. Obtained status reports for clients.

EXPERIENCE (continued)

08/2007 to 01/2008 Intern Congressional Office Bobby Jindal

– Mandeville, Louisiana

Worked with constituent as a liaison between them and various government agencies. Able to use problem solving skills and customer service skills to assist constituent to navigate some very complicated federal programs. Used the skills acquired from previous work experience and education.

09/1992 to 08/2014 Retail Manager Fred's, Dollar General, Family Dollar

-Various Cities throughout Louisiana

Responsible for daily operations of a multimillion dollar store. Duties included but were not limited to supervising the following store operations; payroll, sales projections, employee training and scheduling, loss prevention, and implementing company policy. Leadership, Retail databases, Spreadsheet production, Invoice tracking, All Microsoft programs

EDUCATION

1983 Sullivan Vocational Institute - Bogalusa, Louisiana, U.S. Associate of Arts: Business Management

2005 Nunez Community College - Chalmette, Louisiana, U.S.

Paralegal Studies

Courses not completed due to Hurricane Katrina.

2010 Southeastern Louisiana University - Hammond, Louisiana, U.S.

Bachelor of Arts: Political Science

Minor in History

HONORS

Minor in History.

Graduated Cum-Laude

President's List (most semesters while at Southeastern)

Top 10% of class

Gama Beta Phi Member

Phi Kappa Phi Member

Multiple Scholastic and Community Service Awards

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