Customer Service Lean Six

DAVID WOLFE

Clermont, FL ***** 407-***-**** **********@*****.***

Qualifications Profile

Multi-faceted professional with experience in various aspects of financial analysis, business analysis, data analysis and business management. Astute individual with a broad-based business and financial background with the capability of improving operational efficiency. Demonstrated talents in strategic planning and business analytics. Highly adept at continuously improving quality standards through Lean Six Sigma Green Belt projects. Skilled in working in fast-paced environments while ensuring goal attainment and reviewing analytics. Excellent project management and team leadership skills.

Education

Master’s Degree in Financial Economics – University of New Orleans, New Orleans, LA

MBA – Stetson University, DeLand, FL

Bachelor of Science in Business Administration, Business Economics – University of Central Florida, Orlando, FL

Credentials:

Lean Six Sigma Green Belt Certification

Florida Real Estate Sales Associate License #SL3352557 (Current)

Certified Professional Food Manager expires: 4/19/2023

Professional Background

HILLSBOROUGH COUNTY TAX COLLECTOR’S OFFICE, Tampa, FL (2016 – Present)

Organizational Management Analyst

Maintained responsibility for preparing staffing, deployment, and support plans as well as checkpoint reviews that facilitated forward momentum of each project phase. Developed accurate and reliable reports and presentations to define problems. Led project management initiatives while ensuring projects were completed within time frame. Prepared situational and SWOT analysis while providing internal teams and management with a comprehensive grasp of cultural landscape.

Key Achievements:

Directed strategic planning process and established a dashboard management system with BI tools.

Played a key role in identifying gaps in business results and devised data-driven solutions to enhance performance.

Implemented solutions to key business issues involving various business units.

Managed multiple projects in IT and branch operations that improved programs, services, and customer service processes through successful Green Belt projects.

DEVRY UNIVERSITY, Orlando, FL (2015 – 2016)

Associate Professor / Faculty Chair – College of Business and Keller Graduate School

Lectured students in diverse courses including Business and Critical Thinking courses, which included classroom courses and online courses. Facilitated group tutoring tasks. Played a key role in increasing matriculation through improvements in academic rigor, teaching modalities, and improved registration process.

Key Achievements:

Led efforts to align operations with university goals while increasing student engagement.

Enhanced the overall student experience through student events and student services.

Recruited trained, and hired new faculty to align with university goals and to increase student engagement in and outside of the classroom.

FULL SAIL UNIVERSITY, Winter Park, FL (2011 – 2015)

Course Director – Entertainment Business Finance and Entrepreneurial Finance

Created teaching strategies and improved student engagement. Revised course materials as needed. Designed, administered, and graded examination papers. Facilitated online discussions and classes with distance learners.

Key Achievements:

Supervised and mentored the team in performing at optimal levels.

Additional Experience:

Assistant Professor of Finance – Saint Leo University

Assistant Professor of Economics and Finance – Fayetteville State University

Entrepreneurial Background

CAJUNSNEAUX SNOBALLS, Clermont, FL (2018 – present)

Founder – Managing Member

Oversee overall operation and ensure top performance, administer budget, P&L, strategic financial planning, and accruals. Maintain ordering, hiring and inventory supply. Developed an inventory control system, service and beginning and end of day procedures. Schedule and maintain logistic of mobile events.

CLERMONT EDUCATION AND TRAINING CENTER, Clermont, FL (2014 – 2016)

CEO/Founder

Founded a tutoring and training center that specialized in providing educational, tutoring and testing services to children in grades K-12.

SURFIN’ SUBS, Conway, SC (2007 – 2009)

CEO/Founder

Created and launched the concept for a full-service sandwich restaurant as well as overseen the daily operations (hiring, scheduling, ordering, etc.) until selling the restaurant in 2009.

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