MARY S. “SUSIE” DAVIS

New Caney, Texas ac6f4p@r.postjobfree.com

713-***-**** www.linkedin.com/in/susie-davis

SENIOR SALES PROFESSIONAL

Detail oriented sales professional with excellent Customer Service skills working with both internal and external clients. Monitor proposals and negotiate agreements while consistently meeting or exceeding quotas

EXPERIENCE

MicroFocus Software US - NetIQ Corp 2004 - Present

Maintenance Renewal Sales

●Monitor proposals and quotes outstanding to customers to ensure sales are closed for a $7.5M book of business.

●Interact and collaborate externally with partners, end users, distributors, internal legal team and outside sales team.

●Handle customer inquiries by explaining the provisions and benefits of the proposed plans

●Actively pursue lapsed customers through the various selling channels to re-instate customer’s maintenance.

●Track proposals/quotes outstanding, orders received, the rate of renewals and the current forecast for reporting to management.

●Generate quotes, negotiate maintenance agreements and insure that contracts contain appropriate terms and conditions for maintenance renewals.

●Awarded President’s Club for over 100% quota attainment – 2008, 2011, 2013, 2014, 2015

Aspen Technology, Inc. (Acquired Hyprotech) 2001 - 2004

Sales Administrator, Assistant to Vice President of North American Sales

●Served lead role in review of SOAR Order Entry system, reporting problems and suggesting updates to improve efficiency and ease of use. Designated as Superuser resource for system.

●Responsible for entering/updating opportunity forecast in SalesLogix database, tracking forecasts and revenue closed on weekly basis.

●Designated as Superuser resource for SalesLogix forecasting database. Conducted group training classes as well as one-on-one Webex sessions for employees worldwide requesting assistance and more in-depth knowledge of query building

●Worked with Commercial group to establish/streamline contract procedures

●Entered orders as required for generation of all software license agreements, product shipments, key replacements, cancellations, etc., in support of 4 Area Sales Directors, 21 Account Managers and multiple Business Consultants for NALA Region.

●Back-up support for 2 Sales Administrators supporting total of 40 Account Managers

Simulation Sciences, Inc. 1998 - 2001

Sales Contract Administrator and Training/Tech Support Administrator

Houston, West Coast and Canada

●Received President’s “Award of Excellence” for outstanding contributions to the company

●Designed Contract Checklist and wrote detailed Procedures Manual for position which was distributed to all other sales offices

●Prepared all new and renewal license agreements, addenda, and all other contract-related documents (i.e. billing requests, product shipment requests, etc.) in support of 8 Account Managers in Houston and 2 in California, within 24 hours of request. Back-up for 4 East Coast Account Managers

●Worked with Account Managers to prepare final presentation materials and proposals

●Planned and coordinated North America quarterly sales meetings

●Prepared annual training schedule and update company website with current information

●Received class registrations, prepared confirmations, provided course description, hotel information and maps for attendees as requested, prepared course certificates for each attendee, etc. Prepared Billing Slips for all attendees in public training and direct bill for private or client-site training. Track/report training revenue

●Prepared customer satisfaction surveys for Hotline callers and track responses (used in review process)

●Recorded training course evaluations (used in review process)

American International Companies. 1996 - 1998

Promoted to Office Services Supervisor

●Responsible for programming/troubleshooting Siemens Rolm 9751 phone and Phonemail systems supporting 550 extensions

●Supervise reception and mailroom supporting 300 users

●Responsible for facility requirements (i.e., cubicles for new employees, moves, repairs, security access, etc.)

●Responsible for pool car maintenance and oversee fleet car program on local level

●Coordinate use of boardroom, conference rooms and training room, including use of PictureTel video-conferencing equipment, 3M projectors, etc.

American International Companies 1995 - 1996

Masters & Associates (Staff Counsel for American International Companies)

Executive Assistant to Managing Attorney

●Coordinate calendars for Managing Attorney and Office Manager

●Prepare correspondence and legal documents

●File set-up for new cases

●Coordinate application process for state approval of CLE courses sponsored by local legal organizations as well as Staff Counsel office

●Administrative support for annual AIG Staff Counsel training in New York

●Prepare annual business plan reports and quarterly updates for submission to corporate office

●Acted as back-up to Office Manager

SKILLS

●Microsoft Office 2013, Word, Excel, Powerpoint, Access

●SalesLogix, Siebel, SalesForce, SAP, Pivotal

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