Senior Quality Engineer
Resume:
MEL DENNIS A. FERRER
****, ****** **, *** ** Medical Center, Unit 1126, Houston, Texas 77054
832-***-**** (mobile)
*************@*****.***
PROFESSIONAL SUMMARY:
Accomplished professional engineer and manager in Quality Control, Quality Engineering, Process Engineering, Supplier Quality and Customer Service in a world class Electronics manufacturing (assembly and test) facility with huge base of suppliers and delighted customers.
SKILLS/ COMPETENCIES:
Set-up quality management system, achieved compliance or certification to international quality standard such as ISO 9001, ISO / TS 16949 and QS 9000.
Knowledge in ISO 14001, OHSAS 18001, ISO 17025, ISO 13485, ISO 14971, AS 9100 and API Q1
Six sigma tools implementation such as APQP, PPAP, DFMEA, PFMEA, Control Plan, SPC
Lean manufacturing tools such as Kaizen, 5S, Value stream mapping, Poka-yoke, JIT, TPM
Root-cause Analysis/ Problem Solving (CAPA)/ 8D
Non-Conforming Material handling/ Materials Review Board (MRB)
Management of Change (Change Control/ Change Review Board)
Customer complaint handling
Customer contract review
Customer service (Account management)
Supplier (Vendor) Quality Audit (local and foreign)
Supplier Performance Evaluation
Qualification of suppliers, equipment, materials and processes
Internal Quality Audit, as auditor or lead auditor, safety audit
Management of Customer Audit and third-party audit
Certified Lead Auditor – ISO 9001
Development of Training materials and Conduct of Technical Training
Documentation/ Document Control
Technical Report Writing/ Oral communication
Leadership, Organizational, Facilitation, Interpersonal skills
Management of Calibration, Reliability & Failure Analysis and Chemical laboratories
Accreditation of Engineering programs
EMPLOYMENT HISTORY:
Deputy Executive Director
Philippine Technological Council, Quezon City
September 2012 – January 31, 2018
Responsibilities/ achievements:
Managed the Directorate office.
Accredited more than 60 engineering programs from 14 universities in accordance to Washington Accord standard (same with ABET standard).
Worked with the institution to improve the delivery of their engineering programs.
Developed or enhanced Training Modules on Accreditation System.
Trained more than 500 engineers from the Academe and Industry on Accreditation system.
Technical Consultant
CML, PSCI, LMC SASI
March 2007 – August 2012
Responsibilities:
Clients were involved in Manufacturing, Warehouse, Brokerage and Forwarding operations.
Conducted technical training on ISO 9001, FMEA, Control Plans, TQM, 5S.
Aligned the QMS to ISO 9001.
Implemented the lean manufacturing tools for productivity, delivery, process yield and quality improvement such as Kaizen, 5S, Value Stream mapping, TPM, TQM
Implemented six sigma tools like SPC, Control Plans, FMEA, MSA
Quality Engineering Manager
Cypress Manufacturing Limited (CML), Gateway Industrial Park, Cavite
September 2004 - February 2007
Responsibilities/ achievements:
Managed Quality Engineer and Quality technicians.
Reduced customer complaint by 30%, achieved customer return target and improved quality through application of six sigma, lean manufacturing and quality tools.
Managed and passed all customer and third-party audits.
Led and achieved ISO/ TS 16949 certification.
Member of ISO 14001 core team that resulted ISO 14001 certification.
Incoming Inspection (raw materials)
Qualified or re-qualified suppliers thru quality audit (foreign and local).
Supplier performance evaluation and quality issue resolution
Achieved continuous improvement.
Technical Consultant
ATP, Testech
February 2002 – August 2004
Responsibilities:
Clients were involved in manufacturing and consulting.
Conducted training on ISO 9001, SPC, Control Plans, FMEA and TQM.
Aligned the QMS to ISO 9001.
Implemented the lean manufacturing tools for productivity, delivery, process yield and quality improvement such as Kaizen, 5S, Value Stream mapping, TPM, TQM
Implemented six sigma tools like SPC, Control Plans, FMEA, MSA
Customer Service (Account) Manager
Amkor Technology Philippines (ATP), Muntinlupa
June 1998 – January 2002
Responsibilities/ achievements:
Managed four accounts (customers) with 3 staff.
Customer requirements and Contract review
Worked with factory on the requirements which include; assembly and test process specifications, yield, quality, productivity and delivery.
Delivered the requirements to customers as specified or agreed.
Achieved # 1 supplier (Amkor Technology) of INTEL in Assembly and Test globally.
QC/QA Manager
Amkor Technology Philippines
May 1992 – May 1998
Responsibilities/ achievements:
Managed 3 quality supervisors, 3 quality technicians and 24 quality inspectors.
Reduced customer complaint by 20% every year, achieved customer return target and improved quality through application of six sigma, lean manufacturing and quality tools.
Led and achieved QS 9000 (Quality Management System) certification
Managed and passed all customer audits.
Achieved continuous improvement.
Member of ISO 14001 core team that led to achieve ISO 14001 certification.
Incoming Inspection of raw materials.
Qualified or re-qualified suppliers as member of Supplier Audit team.
Evaluated Supplier’s Quality Performance and achieved resolution of quality issues.
Led and achieved Military certification of Hermetic operation (MIL STD 883/ MIL STD 38535)
QC Laboratory Services Head
Amkor Technology Philippines, Muntinlupa City
September 1989 – April 1992
Responsibilities (Managed):
Calibration lab with 3 technicians
Chemical lab with 1 technician
Reliability test lab with 1 technician
Failure Analysis lab with 1 engineer and 2 technicians
Environmental Monitor (Dust Particle Count, DI Water, ESD) with 1 technician
Process Engineer (II, III, Sr. Engineer)
Advanced Micro Devices, Muntinlupa City
March 1983 – August 1989
Note: Promoted from Process Engineer II to Senior Process Engineer
EDUCATION
1.BS Mechanical Engineering, National University, Manila, Philippines
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