Manager Property

Donise M. Monroe, MBA, PHR

***** ***** ***** ****, ************, TX 78660

323-***-**** • *********@*****.***

Dedicated and driven Human Resources and training professional with a sharp business sense and a range of expertise in strategic planning, financial analysis and operations.

HIGHLIGHTS

• Comfortable and confident as a key initiator to directly influence the bottom line. Over 10 years of experience in a high-impact role.

• Reliable, energetic and diligent Human Resources professional with a breadth of experience from employee & labor relations, workforce planning, compensation & benefits and payroll.

PROFESSIONAL EXPERIENCE

CLEAR Property Management, Austin, TX 2015 - Current

Human Resources and Training Manager

Conducts in office, onsite and online training for all corporate staff, Asset Managers, Regional Managers, Community Managers, Assistant Managers and Leasing Professionals.

Acts as the Yardi Administrator, provide support to all end users, troubleshooting when necessary, creating and updating training material and working with Accounting to resolve issues and discrepancies.

Assist, organize, promote, and deliver specific training programs with individual employees or regions as needed.

Update and revise current training materials to incorporate changes in policies and procedures.

Assist in the development and design of new training/technology initiatives including but not limited to; documentation, testing, training, coordination, rollout and evaluation. This includes presenting ideas that will enhance the trainee’s learning experience.

Administers various human resource plans and procedures for all organization personnel; assists in the development and implementation of personnel policies and procedures; prepares and maintains the employee handbook and the policies and procedures manual.

Participates in developing department goals, objectives and systems.

Performs benefits administration, including claims resolution, approving invoices for payment and communicating benefits information to employees.

Conducts recruitment efforts for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; and writes and places advertisements.

Manages employee relations coaching, counseling and exit interviewing.

Administers semi-monthly payroll for over 150 employees.

Audits daily and hourly time sheets each week for correct data and wage processing.

Answers inquiries regarding all aspects of payroll, FMLA and other benefits.

Evaluation of reports, decisions and results of department in relation to established goals. Recommends new approaches, policies and procedures to continually improve efficiency of the department and services performed.

Maintains human resource information system records and compiles reports from the database.

Maintains compliance with federal, state and local employment and benefits laws and regulations.

Install, oversee and monitor performance evaluation system & protocols.

Install, oversee and monitor employee corrective disciplinary activities.

Contributions

•Developed employee onboarding system and training module via LMS, webinar and in person seminars.

•Developed 30/60/90/120 day benchmarks for staff.

•Implemented annual employee evaluation protocol.

•Oversaw and implemented Yardi 7 transition.

The Rockbridge Group, LLC, Austin, TX 2014 – 2015

Client Service Accounting Manager

Maintain the Client deliverables schedule and a documented system for accounting policies and procedures, including the monthly closing process and reporting requirements by client. Monitor, analyze, and report on monthly operating results against budget and report on any significant issues or trends to clients and internal management.

Oversee daily operations of multi-family accounting and directly manage staff accountants. Ensure clients and field operations staff receives five-star customer service while providing training and development for staff.

Accurately forecast and manage cash for client portfolio consisting of approximately 20 properties. Work with field operations and property managers to facilitate prompt collection and deposit of receivables into correct bank account. Verify vendor payables are processed timely.

Conduct financial analysis and prepare accompanying reports for contract negotiations and other product investment decisions.

Work with field operations to ensure that all property level activities are recorded appropriately in the general ledger so that monthly reporting deadlines are met.

Liaise with auditors during property audits. Provide information and ad hoc reports to auditors as requested. Document internal controls and procedures.

Work with operations and accounting team to develop short term and long range goals and business plans.

Contributions

•Developed system to evaluate accuracy and timeliness of client financial reports. System used to identify benchmarks and areas for improvement at the individual and team level.

•Developed benchmarks for measuring the financial and operating performance of clients while updating accounting procedures to adhere to industry best practices.

World Class Capital Group, Austin, TX 2012 – 2014

Staff Accountant

Prepared monthly financial statements and reports for assigned portfolio of properties. Prepared ad hoc reports as requested by clients and internal management.

Calculated and posted monthly recurring entries and accruals. Reviewed and calculated year-end adjusting entries. Assisted with year-end tax audits.

Posted bi-weekly payroll and monthly debt service payments. Reconciled loan activity on a quarterly basis.

Assisted regional managers with income and expense reclass transactions. Reviewed budget variance reports. Reviewed bank reconciliations and assist with research items.

Researched and assisted with accounting inquiries from management and field operations staff.

Contributions

•Reduced processing time for routine journal entries and tasks by eliminating redundant processing steps and creating upload templates for ERP system.

Greenblum Investment Partners, Inc., Austin, TX 2011 – 2012

Regional Property Manager

Managed property operations for approximately 700,000 square feet of commercial property, assuring the physical appearance of the property was maintained to the highest professional standards.

Responsible for hiring, training, supervising and motivating on-site personnel.

Acted as benefits coordinator and HR administrator.

Acted as a liaison between property managers and owners including conducting semi-monthly property inspections.

Conducted annual reconciliation of Common Area Maintenance costs with tenants. Oversaw preparation of annual property budgets. Reviewed weekly rental reports for accuracy while analyzing overall property performance and identifying trends.

Processed accounts payable, accounts receivable and maintain accounting records for portfolio of managed properties. Manage accounts receivable and facilitate collections from past due tenants.

Create and review routine activity, variance, property inspection, roof inspection, and lighting reports in a timely manner. Ensure any issues identified were handled promptly and efficiently.

Contributions

•Established and implemented long term capital improvement program.

•Established and maintained occupancy standards.

Lillibridge Healthcare Services, Austin, TX 2009 – 2011

Property Manager

Managed the day-to-day property management operations of approximately 200,000 square feet of commercial office, retail, and medical facilities.

Assisted in the development and oversight of Capital Improvement projects, renovations and remodels.

Handled accounts receivable and accounts payable transactions including coding and processing invoices on a daily basis to ensure prompt payment to vendors. Responsible for timely collection of tenant rent and initiating default process as necessary.

Delegated daily responsibilities through interaction with vendors and tenants; communicated with on-site day porters to address immediate maintenance needs of building.

Maintained library of proof of liability and property insurance for tenants, vendors, and individual properties.

Drafted commercial leases and renewals for new and existing tenants. Conducted abstracting of leases including calculation of net effective rent and commissions.

Arranged and oversaw marketing events for all properties within the portfolio.

Festival Management Corporation, Los Angeles, CA 2007 – 2009

Property Manager/Legal Lease Administrator

Interacted daily with tenants and responded to tenant inquiries and issues.

Maintained all accounting records. Managed accounts receivable and collection activities.

Oversaw budget and expenses for portfolio of properties. Reviewed and negotiated leases and maintained current lease agreements.

Prepared quarterly and annual reconciliation for Common Area Maintenance costs and reviewed with tenants.

Abstracted leases and entered information into MS Access database.

Maintained tenant database including contact and renewal information as well as certificates of insurance.

Create routine reports for activity, variances, property inspections, roof inspections and lighting reports.

EDUCATION

Master of Science, Business Administration

University of Phoenix at Gardena, CA

Bachelor of Science, Public Administration/Criminal Justice

Cal State University Dominguez Hills, Carson, CA

PHR Certification

SOFTWARE SKILLS

Advanced: SaasHR, Vision X, Microsoft Word, Excel, PowerPoint, Access, Publisher, Outlook, Yardi, Rent Manager and Skyline

Intermediate to Advanced: Sage 300, Colonial, MRI, QuickBooks, multiple commercial banking platforms

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